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Hi to everyone!
Our business is ranking very well on Google in our niche (diving zanzibar).
We constantly work on SEO and use MozPro to follow our ranking. Our problem is on LOCAL SEARCH and GOOGLE MAPS.
Our GMB is optimized, updated, has many photos and the most review in our niche.
We use to rank in the first 3 results for most search terms (for example: diving zanzibar, zanzibar diving).
Since October 2017 our ranking dropped to the bottom of the GMB results and never recovered. We suspect that our business is being filtered or panelised for 3 reasons:
1. When registering on GMB years ago, we entered our site title as our business name (Diving Zanzibar - Spanish Dancer Divers - PADI 5 Star). In September 2017 after reading the guidelines, we changed the business name to the real name (Spanish Dancer Divers)
2. We are located in Zanzibar (Africa) where physical addresses do not exist. Not Knowing which address is best to enter on GMB we kept trying different options ("Nungwi Beach, Nungwi, Zanzibar", "Nungwi, Zanzibar", Nungwi Beach, Zanzibar, Tanzania, etc..) A week ago, in order to check why we are being filtered, we have changed the address again. The result was an immediate drop of 3 more places.
3. A year ago, we have been receiving many ratings and photos that belong to a restaurant next to us. Google support was useless so we decided to move our map locating a mile into the ocean to prevent getting those ratings and photos. Since then, we have move our location on map back to our real location. Is there a way to know what we are being filtered for? how long will that last? is there a way to fix that?
Business name: Spanish Dancer Divers
Search term: diving zanzibar, zanzibar diving, tauchen sansibar, plongee zanzibar and many others
Website: https://www.divinginzanzibar.com/ Thanks ahead for your help.
David