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Hi everyone, I am in the process of building the knowledge base for our SaaS product and I am afraid it could impact us negatively on the SEO side because of: Thin content on pages containing short answers to specific questions Keyword cannibalisation between some of our blog articles and the knowledge base articles I didn't find much on the impact of knowledge bases on SEO when I searched on Google. So I'm hoping we can use this thread to share a few thoughts and best practices on this topic. Below is a bit more details on the issues I face, any tips on how to address them would be most welcome. 1. Thin content: Some articles will have thin content by design: the H1 will be a specific question and there will be only 2 or 3 lines of text answering it in the article. I think creating a dedicated article per question is better than grouping 20 questions on one article from a UX point of view, because this will enable us to direct users more quickly to the answer when they use the live search function inside the software (help widget) or on the knowledge base (saves them the need to scrolling a long article to find the answer). Now the issue is that this will result in lots of pages with thin content. A workaround could be to have both a detailed FAQ style page with all the questions and answers, and individual articles for each question on top of that. The FAQ style page could be indexed in Google while the individual articles would have either a noIndex directive or a rel canonical to the FAQ style page. Have any of you faced similar issues when setting-up your knowledge base? Which approach would you recommend? 2.Keyword cannibalisation: There will be, to some extend, a level of keyword cannibalisation between our blog articles (which rank well) and some of the knowledge base articles. While we want both types of articles to appear in search, we don't want the "How to do XYZ" blog article containing practical tips to compete with the "How to do XYZ in the software" knowledge base article. Do you have any advice on how to achieve that? Having a specific Schema.org (or equivalent) type of markup to differentiate between the 2 types of articles would have been ideal but I couldn't find anything relating to help articles specifically when I searched.

Hi, When you search for "business plan software" on google.co.uk, 7 of the 11 first results are results from 1 company selling 2 products, see below: #1. Government site (related to "business plan" but not to "business plan software")
#2. Product 1 from Palo Alto Software (livePlan)
#3. bplan.co.uk: content site of Palo Alto Software (relevant to "business plan" but only relevant to "business plan software" because it is featuring and linking to their Product 1 and Product 2 sites)
#4. Same site as #3 but different url
#5. Palo Alto Software Product 2 (Business Plan Pro) page on Palo Alto Software .co.uk corporate site
#6. Same result as #5 but different url (the features page)
#7. Palo Alto Software Product 2 (Business Plan Pro) local site
#8, #9 and #10 are ok
#11. Same as #3 but the .com version instead of the .co.uk This seems wrong to me as it creates an illusion of choice for the customer (especially because they use different sites) whereas in reality the results are showcasing only 2 products. Only 1 of Palo Alto Software's competitors is present on page 1 of the search results (the rest of them are on page 2 and page 3). Did some of you experience a similar issue in a different sector? What would be the best way to point it out to Google? Thanks in advance Guillaume

Hi, I received a notification that somebody posted a trackback comment and I am not sure about the recommended course of action. What is the SEO impact of accepting trackbacks on my blog? Should I simply ignore them or should I accept them? What I understand is that it means somebody linked to my blog (which is good) but do I get something out of posting the trackback in the comment section or am I just giving somebody a free link? Is that the same as if I was to link to another blog or does it carry some sort of a social recognition helping my site authority? Cheers Guillaume