Thanks Jorge,This is what they emailed me. (sorry it's long)
below would be best route to take, but this would mean you losing http://www.weloveschoolsigns.co.uk/- this would stop the possibility of a ban being sanction too www.textstyles.co.uk and give you the best chance to regain rankings quickly and cost free.
If however you really want to salvage www.weloveschoolsigns.co.uk we can help but it will take time and a lot of hard work, there will be costs but we will not add on mark-ups and you would only pay for time and back link building costs involved.
£1250 + vat would help cover the onsite work, rewriting the content, template coding enhancements for inner pages, and a targeted high value back links programme run over 8 weeks. We would normally charge around £1750 + vat for this, has it is a lot of work and will take up much time and resources.
We have shown you we can rank a website, and we maintained rankings for many months, we really want to help you regain rankings to help you out and continue the business relationship and has we suggested above there is a quick and free fix by pushing this website into your main one, but if you want to go with this second choice, I would advise acting fast, or you run a risk of your main website getting a google ban for a web ring.
From our side we will need to do the following.
1 – Re-optimise the website sitewide.
A – Where possible split the content up, to show a little at the top of a page and the rest at the bottom.
B – Some pages may need rewriting from new, has google has taken away the content credits from them.
C – Work on high value back links to help regain google trust.
D – Work with google webmaster tools to ensure any tweaks are corrected.
E – Help regain content credits to your top level homepage - https://www.google.co.uk/search?q=%22Using+the+best+materials+to+create+vivid+and+imaginative+signs+that+can+easily+be+tailored+to+match+any+particular+schools+preferences,+here+at+weloveschoolsigns.co.uk,+our+attention+is+purely%22&hl=en-GB&rlz=1T4ADRA_enGB440GB440&filter=0&biw=1680&bih=884
You can help out by ..
1 - Replacing the phone number with a new one.
2 – Replacing the logo and any reference to text styles from the website.
2a: An example here is http://www.weloveschoolsigns.co.uk/about-us/ you mention “Text Styles UK Ltd” in the first and end sections.
Thanks Thomas