800 Number vs. Local Phone
-
I have a client with multiple locations throughout the US. They are currently using different 800 numbers on their site for their different locations. As they try to optimize their local presence but submitting to local directories, we are trying to determine two things:
-
Does having a local number reroute to an 800 number devalue the significance of it being a local number (I've never heard of this, but someone told them it did)
-
Locality and consistency are important. Assuming they can't remove the 800 numbers from the site, are they better off keeping the 800 numbers on their site and using local numbers every else online OR just using the 800 numbers for all of their local listings?
-
-
Yup - even to capital letters...but, you are never going to get 100% perfection - and G knows that too - before we created our custom in-house citation and review tracking solution, we used to use just a simple spreadsheet; the first tab has your Google Places content exactly as it appears, then create a new tab for every citation - one tab group for existing citations that you may want to correct and one tab group for each new one that you create, always referring back to your GP tab as a reference.
We say internally that Google Places is like an onion - many layers, often stinks and sometimes just makes you cry
-
Thanks Keith, i did not realize citations counted all the way down to the "space" level. Some citations auto generate.
-
Hi Aspirant...
Regarding point #1, that is definitely a myth - we frequently secure local numbers and redirect these to call centres/800 numbers etc - we're sure that Google can closely associate a regular number with a geographic region, but until they start interrogating the Telco's (which I think even the Big G might struggle with) picking up a redirected number seems to be off their radar.
In relation to #2, according to our own research, experience, results and with a little help from David Mihm's "Local Search Ranking Factors" you need to honor the NAP "holy trinity" - consistency across all citations (including your clients' website numbers) for Name, Address and Phone is critical to success in local. Not just similar - exact right down to capitalization and spaces...so, if you can't change the 800 numbers (which would be better for Google Places but probably not ideal from a public/consumer perspective) then use the 800 numbers together with Address and Name everywhere - eventually Google will associate the 800 number with the geo location and you and your client will be happy.
Hope that helps...
-
1. I don't see how having the local number re-direct to the 1800 would be an issue, from an on-page SEO perspective. As long as Google is seeing the local area code that is consistent with the area you should be fine. For Google Maps there may be a different answer.
2. Why couldn't they remove the 800 number, or at least have both?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
More internal links pointing to internal page vs homepage
I was looking at our GSC internal links section and I saw that we have 901 internal links going to our compare rates form and 890 going to our homepage. At the end of most of our content I add a call to action to our compare rates form. Is this SEO friendly or should I have more pointing to the homepage and less pointing to our compare rates page?
Intermediate & Advanced SEO | | LindsayE0 -
The Great Subdomain vs. Subfolder Debate, what is the best answer?
Recently one of my clients was hesitant to move their new store locator pages to a subdomain. They have some SEO knowledge and cited the whiteboard Friday article at https://moz.com/blog/subdomains-vs-subfolders-rel-canonical-vs-301-how-to-structure-links-optimally-for-seo-whiteboard-friday. While it is very possible that Rand Fiskin has a valid point I felt hesitant to let this be the final verdict. John Mueller from Google Webmaster Central claims that Google is indifferent towards subdomains vs subfolders. https://www.youtube.com/watch?v=9h1t5fs5VcI#t=50 Also this SEO disagreed with Rand Fiskin’s post about using sub folders instead of sub domains. He claims that Rand Fiskin ran only 3 experiments over 2 years, while he has tested multiple subdomain vs subfolder experiments over 10 years and observed no difference. http://www.seo-theory.com/2015/02/06/subdomains-vs-subfolders-what-are-the-facts-on-rankings/ Here is another post from the Website Magazine. They too believe that there is no SEO benefits of a subdomain vs subfolder infrastructure. Proper SEO and infrastructure is what is most important. http://www.websitemagazine.com/content/blogs/posts/archive/2015/03/10/seo-inquiry-subdomains-subdirectories.aspx Again Rand might be right, but I rather provide a recommendation to my client based on an authoritative source such as a Google engineer like John Mueller. Does anybody else have any thoughts and/or insight about this?
Intermediate & Advanced SEO | | RosemaryB3 -
Sub-domain vs Root domain
I have recently taken over a website (website A) that has a domain authority of 33/100 and is linked to from 39 root domains. I have not yet selected any keywords to target so am currently unsure of ranking positions. However, website A is for a division of a company that has its own separate website (website B) which has a domain authority of 58/100 and over 1000 legitimate linking root domains. I have the option of moving website A to a sub-domain of website B. I also have the option of having website B provide a followed link to website A. So, my question is, for SEO purposes, is my website better off remaining on its own existing domain or is it likely to rank higher as a sub-domain of website B? I am sure there are pros and cons for both options but some opinions would be much appreciated.
Intermediate & Advanced SEO | | BallyhooLtd0 -
Domain.com/postname vs. Domain.com/blog/postname
I am wondering what is the best practice regarding blogs? I read that it would be best to structure a website like a pyramide instead of a flat panckage But I have seen many blogs where the post shows right after the domain name. Domain.com/postname instead of Domains/blog/postname My point is that if a website has many post then the structure will get very flat and this will maybe make your most optimized and important pages less important to google domain.com/page a) What do you think about this, which one of the two blog solutions do you prefer and why? b) in context to blog If for instance you had a keyword like Copenhagen property would you then consider renaming your blog to realetateagent.com/Copenhagen-property-news/post-name c) Would write a little intro like 200 words for the page 1 of your blog and add in some keywords.
Intermediate & Advanced SEO | | nm19770 -
How to deal with number swaps for organic results?
Hi mozzers, We used to have a proxy URL for our paid search campaigns and we just transferred all of that into the main domain(that ranks organically). Since we were using phone numbers swapping for paid search, I am afraid that it will harm our organic local results as I am seeing phone number swapping. Can the bots distinguish a swap number and a real phone number or will it impact our local SEO results( because of an inconsistent phone number)? Thanks for letting me know!
Intermediate & Advanced SEO | | Ideas-Money-Art0 -
PR Dilution and Number of Pages Indexed
Hi Mozzers, My client is really pushing for me to get thousands, if not millions of pages indexed through the use of long-tail keywords. I know that I can probably get quite a few of them into Google, but will this dilute the PR on my site? These pages would be worthwhile in that if anyone actually visits them, there is a solid chance they will convert to a lead do to the nature of the long-tail keywords. My suggestion is to run all the keywords for these thousands of pages through adwords to check the number of queries and only create pages for the ones which actually receive searches. What do you guys think? I know that the content needs to have value and can't be scraped/low-quality and pulling these pages out of my butt won't end well, but I need solid evidence to make a case either for or against it to my clients.
Intermediate & Advanced SEO | | Travis-W0 -
How can I tell which website pages are hosted on the root domain vs the www subdomain?
One of the SEOmoz help desk professionals told me this today regarding some of my website pages. "it looks like you have pages hosted as separate pages on both the root domain and the www subdomain, which means that these pages are competing for rankings and authority. You may want to consider a 301 redirect or the use of rel=canonical tags.". Can anyone help me understand this? How can I tell which pages are which?
Intermediate & Advanced SEO | | webestate0 -
Which metrics are better for linkback when it comes to PA vs DA?
Which metrics would be more attractive for receiving a linkback from, at least in theory, from the examples below? Gettting a link from a high PA page on a low DA site or gettting a link from a low PA page but on a high DA site, or something in the middle with both (assuming all other factors similar). For example which of these page metrics would be more preferable to be listed on? site 1: PA:19, DA:75 site 2: PA:1, DA:80 site 3: PA:39, DA:55 Thanks!
Intermediate & Advanced SEO | | emerald0