Google displays the wrong store hours. Can anyone help lead me to the fix?
-
When doing the following search on Google "Ticket King Milwaukee hours" we see the wrong hours displayed at the top of the page. Just to the left of our places page, you will see "Tuesday hours 8:30-1:00 pm." That 1 pm closing comes up for every weekday, even though we are open until 6 pm weekdays, and 3 pm on Saturdays. I have checked the hours listed on our G+ page, our "Places for Business" page, our "about us" page on our website, and can't find where they are getting this incorrect data. I even went out and checked most of the "List your business" sites that I have registered with.
I have submitted this to Google, but have not heard back. Does anyone have any ideas as to how I can fix this, or at least find out where this bad data is coming from? I did find a company blog post from 2010 that listed our ours in a somewhat confusing way, but it was still correct. (I have since fixed that old post.) -
Hi Paul,
Sometimes, you will get an automated response before action takes place. However, if a month has gone by, I would go the Google And Your Business Forum and report the entire issue, including your report to the troubleshooter. See if a TC will take interest in your plight and escalate for you.
-
If you switch to the "Classic" View of Google Maps, you'll be able to see the Google + page for the Ticket King Inc site:
https://plus.google.com/+TicketKingInc/about?gl=us&hl=enOn this page, I don't see that you have hours listed for your Google Places page. Other companies often have this listed.
If you have the ability to log into this page and edit it, that might help. It could be that it was a places page, that was converted into a Google+ page, and now not using the class map function.
When I drill all the way down on the editing of the Google+ page, I do see that you have your hours listed correctly, with just the 1 pm time listed as the closing time for Saturday. (M-F is listed as 8:30 am - 6:00 pm).
It's also listed correctly on Facebook and Yellow pages.
I might recommend going through this form / system and updating this again, as it might (hopefully) override the 1:00 pm closing time on the Google result:
ticket-king-inc-google-plus-page.jpg suggest-changes-for-ticket-king-inc-google-plus-page.jpg google-results-ticket-king-inc-google-plus-page.jpg
-
Thanks for the reply. I did submit the issue to Google through that same link around a month ago. I got an automated response, thanking me for submitting the issue. Nothing further as of today.
To reply in order:
-
We have no “hours” issues related to our two locations that I can see, and if we did I would suspect that Google would get the hours off by an hour. (One location closes at 5pm, the other at 6pm.)
-
We cleaned up our duplicate places page issue probably 2.5 years ago, and even then, there were no hours on the duplicate page to mess things up.
-
I agree with you that Google has to grab the data from somewhere, so when I went out to look for third party citations, I used the Moz “Get Listed” tool, and also did some refined Google searches to see where the citation might show up. No luck so far. All those “free listing” pages come up with the proper hours as well.
-
No "split day" issue that I can see. I can't think that our Saturday hours are messing this up, but that is where we have our 1 pm closing time.
Here’s another twist. When I submitted the issue to Google, I also pointed out that our “Plus or Places” page does not list our hours when that page comes up in the SERP’s. I don’t have any settings checked off that would hide those hours.
-
-
Hi Paul,
I'm not sure what steps you've taken to report the issue. I would go about reporting this by using the form accessed via the red Contact Us button on this page:
https://support.google.com/places/
Go through the wizard and report that the hours are incorrect.
I, too, am curious about the source of the bad data. In cases like this, we have to assume it is coming from somewhere, because Google doesn't just make things up. Some possibilities to consider:
-
I see your company has more than one location. Could it be that one of these locations has the 8:30 - 1:00 hours and Google is confusing their data with yours?
-
Could you have a duplicate, old Google Place page with the wrong hours on it?
-
Could there be a third party citation you've missed out there with the wrong hours on it.
-
The numbers almost look like a split hour day (e.g. open 8:30 AM - 1 PM, closed for lunch 1 PM - 2 PM, open 2 PM - 6 PM). I wonder if there could be some reason that a split day was listed and Google is only showing the first half of the split day? Just a random guess.
At any rate, please explain exactly what you've done to report the issue so far. I'll be happy to come back to read your further details about this. It's an interesting case, and I can imagine a very frustrating one for your business that needs to be resolved.
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can we use Youtube Videos of google webmaster on blog post?
Is it okay to embed YouTube videos of channel which we don't own? For example, I have written a blog on enabling event search in Google Analytics and Google Webmasters YouTube channel has a video based on those steps. I am looking to add that video in my blog.
Branding | | Ravi_Rana0 -
When products are discontinued- best way to handle pinned or googled images
What do you lose by deleting a product and it's images from an e-commerce site? We have many product images with pinterest pins and shares or that show up on google images searches. Our site is an active American craft gallery with jewelry, art and handmade gifts from about 300 different artists. Most products are made in small quantities others are 1 of a kind. So we often have products selling out. Most items are organized by artist. Are there good practices to follow that will best keep our social media presence and links? I'd also like to stop buying extra space for all those images on my server Thanks so much Stephen
Branding | | stephenfishman0 -
Best Resources for taking Facebook and Google Plus to the next level
Hello, I'm doing some research on Facebook and Google Plus. I have more experience with Facebook. I'm going to do my own research, but what do you guys think is the best articles or videos for taking Facebook and Google Plus to the next level? My goals are to engage and promote for Ecommerce and Informational sites. Low budget. Thanks, Bob
Branding | | BobGW1 -
Anyone using Followerwonk? Email said SEOMOZ just aquired it.
Hi, So looks like SEMOZ just aquired followerwonk.com and that I have free access to this system. I had a quick look at it and it seems like it's an analytics program for twitter. Anyone used it? And can you use it to help grow your list? Cheers
Branding | | activitysuper0 -
Can creating a subfolder and seperate domain blog build external links?
So I am currently going through the creation of a blog with a client that has a company that sells tennis equipment. I have talked to their development team, who is a third-party ecommerce platform, and come up with an idea to create an sub-folder (domain.com/blog) with an article page using their existing framework that would feature full articles in a blog format. Then I would create multiple blogs for them using tumblr and wordpress with their company name and a few with unique names targeted to their niche. These would feature snippets of the content taken from their article page (domain.com/blog) with some responses or reviews on the full articles to further their outreach and then link to the main articles on their article page. These snippets would be divided up amongst the blogs and posted on different days of the week to divide the traffic. Each blog will feature fresh content and focus on a rotating schedule of the latest videos, re-blogs, memes, photos, highlights, scores, upcoming tournament reviews, etc. I will set each one up to rotate through these different topics on different days and times to create a steady stream of traffic. I want to make sure that I stress the fact that I wont be stuffing the unique blogs with links only to the clients company store, I will be making sure to keep it to an amount that isn't spam worthy. Now if these blogs feature rich content including the snippets of the articles from my sub-folder page (domain.com/blog) will these blogs pass link juice to the blog set up on my sub-folder? Also is this a good way to ensure brand awareness and create external links without damaging their reputation? Are there other risks that people have encountered by doing something similar? Please share your experiences so I can make an educated decision.
Branding | | cscoville0 -
On the "new" YouTube" layout how can I select the correct Facebook page to connect to when my Facebook account has multiple business pages attached to it?
On the "new" YouTube" layout how can I select the correct Facebook page to connect to when my Facebook account has multiple business pages attached to it? My Facebook account has three business pages and the "base" user profile. I am trying to connect one of the business pages to a YouTube channel but each time I attempt to do this YouTube selects the "base" user profile and I cannot determine how to switch it to the correct business page. I attempted to connect while signed in "as the page" but it would not allow that. Thanks for any help!
Branding | | KentuckyOne0 -
Google Places Pending for months..
We are a franchise with over 80 locations. We have bulk uploaded all our places pages and all but 15 of them have been approved...this was over 2 months ago!!! Any idea why the final 15 will not stop "Pending Review"?? Google has been no help!(of course) It seems the information is correct across Yelp! CitySearch, and Yahoo Local... Any ideas?
Branding | | AustinBarton0