Facebook Blocking Site
-
This is been a big annoyance for me. My site was on wordpress before and was infected with malware at one point. We were blocked by major AV, Google, and etc but we got the infection cleaned up quickly and got unblocked.
Problem now is that Facebook, we are still blocked on. We try to post a link and says we are harmful. We got unblocked from facebook and we posted but than they blocked us again. We have submitted multiple requests on that form but got no answer.
As a marketing agency, having our facebook page blocked to our site is bad. What can we do in this situation? We have no direct contact with anyone at facebook nor do they reply to our requests.
I do own a .net to my domain, should we start using that instead of .com or what? We really need to find a way out of this. It is hurting our reputation.
-
Unblock all the pages!
-
Erica,
Excellent work I got the same info as well.
All the best,
Thomas
-
Apparently the issue that you are having is a big problem. I took the time to chat with Sucuri they confirmed that Facebook is having large issues with sites that are actually no longer containing malware and have been blacklisted continuously.
[Note from Keri: I edited transcript format to make it easier to read, and kept it in just one response]
Thomas: Hi do you guys help people that are blacklisted on Facebook there is a person with a website that they believe is clean however Facebook keeps blacklisting it can you be of service?
Mark Z.:hello
Hi
Mark Z.:we would run our cleanup procedures and get it submitted to facebook for review
can you elaborate more because this person has tried to submit their site for review and it keeps coming back blacklisted?
Mark Z.:We have tools that we would first run on the server and all of it's site files. It's likely that facebook is blacklisting the site continuously because there is an underlying infection. So once we take care of that, we will resubmit to facebook.
they believe the website is clean I have not tested this site however would you guarantee Bt would be removed be removed If you're service were to be used? I agree I bet the Site is still infected however would this be part of your guarantee?
Mark Z.:yes, we guarantee to get it cleaned for a year, as we offer unlimited cleanups and scans during that timeframe
That it would be taken off the Facebook blacklist? I'm sorry but the person who only cares about removal from the Facebook blacklist so that is why have to ask if you guarantee that?
Mark Z.:double checking for you if we can guarantee Facebook as a service we can back
one moment
cool thanks
Mark Z.:okay I got a straight answer for you
cool
Mark Z.:we can't make a guarantee on facebook in that respect
we have apparently cleaned a lot of facebook blacklisted sites, and sometimes they come back clean, and sometimes they don't. They are apparently either neglecting, or evolving their methods and sometimes keep completely clean sites blacklisted, even after multiple submissions
just got those details from our administrator
Wow good to know. thank you so what do you do resubmit over & over?
Thank you for asking them
Mark Z.:That's really the only thing you could do at this point
And no problem
Mark I really appreciate your time your help I will pass this on.
Thanks man
Mark Z.:my pleasure!
Have a good night bye
I would double check your site anyway to make sure it is clean apparently this is a huge issue.
Thomas
-
I have dealt with sites that have not been banned by Facebook however they have been blacklisted by McAfee the same company that does the blacklisting for Facebook to the best of my knowledge.
they also guarantee removal from some blacklists not every blacklist but the one that I believe is causing this issue.
http://sucuri.net/services/web-integrity-monitoring
The reason I stated that he should go on the site and ask them because Sucuri has have a pop-up question-and-answer bar On their website that can be used to say "I have a problem with Facebook blacklisting can you help me?"
Sucuri will check your site to make sure that the hack or whatever malware it's left behind is truly gone. They will also remove you from all blacklists because the 2 gentlemen I mentioned in my 1st post have so much knowledge regarding blacklists and blacklist removal for sites that are no longer carrying malware by speaking to them or by using their software only after making sure that the blacklist for Facebook is indeed McAfee which I know is what they use for general security. however they have their own security team I know they also use this list of companies the Facebook security page is right here
https://www.facebook.com/note.php?note_id=10150492832835766
McAfee, Google, Web of Trust, and Websense
https://community.mcafee.com/thread/63938
I apologize if my idea of actually asking them for help was that bad. I realize that this gentleman has seemingly gone through a lot of trouble with one blacklist.
and Facebook does not care.
I would use services of people that have gotten clients of mine off of blacklists many times and know more about this issue than I do. However because when Intel acquired McAfee it became to the best of my knowledge the main blacklist for Facebook and Sucuri will make sure your site is not blacklisted on McAfee I would speak to the people and ask them if they can help you.
I apologize if I was unclear in my messages.
However, I do think taking to a social network and asking a large corporation like Facebook for help in a very public forum is a way to get attention if they are ignoring you.
Sincerely,
Thomas
-
Hi Muhammad,
Sorry to hear that your site's been blocked by Facebook. That's terrible!
I haven't dealt with this myself, but I did some digging and it looks like you aren't alone. Unfortunately, it looks like it's also very hard to get Facebook to unblock you. Facebook uses the companies Securi Site Check to make sure sites aren't scammy, spammy, or hacked. Securi looks like an aggregator of many security check sites, but that it will tell you which security check sites still have you on their blacklist and which ones you need to reach out to get whitelisted. You'll want to do this first before you do anymore outreach to Facebook.
After you are sure you're whitelisted with the security check sites, then contact Facebook. I found this case in Facebook's help threads about a company that was able to successfully unblock their site. Looks like he had his brand "like" all of Facebook's official pages to help businesses, which sent a trust signal to Facebook that the brand was legit. and then commented on all of them to get his page unblocked. Sadly, it looks like you have to be a very squeaky wheel to get anything done. If you have a Facebook ad rep, you also might reach out to them after making sure your site's whitelisted on those security sites.
Sadly, it does look like people did end up switching domains or doing some redirect action when Facebook wouldn't unblock their sites. But I'd use that as your very last resort.
Best of luck!
-
Hi Thomas,
Have you been in this situation before? I see where Sucuri will help clean your website, but that's not what the OP is asking. Instead, the OP has already cleaned their site and needs it whitelisted by Facebook.
You may need to tweak the settings of your voice recognition software, or do an extra check on what you post. There were several typos in this response that added a bit of confusion to your response.
-
Use social media to help your self go on twitter, Google+ Every thing that connects to Facebook as well like instagraham and say @facebook #facebook will not stop blocking a clean sight it is hurting my site if it is your business and it is affecting your Ability to make a living I have written to the correct channels and Facebook multiple times would use social media to try and get somebody from Facebook to help me
they should notice this or post it on your own account on Facebook or in their security forum.
Should be legitimate about your issue, and they should take it seriously. Here's more in formation I hope helps
https://www.facebook.com/note.php?note_id=10150492832835766
http://www.youtube.com/watch?v=uo06i6_sdBw
You must be 100% legitimate about it tries to get somebody that will actually care and explain to you why you're on a continuous loop of being banned. It could be that you are just blacklisted on a company that you do not know about which Facebooks takes signals from. Sucuri Can help with that type of stuff as well as Facebook by proving that your site is clean and that you are doing nothing malicious they should fix this for you. however I suggest that you contact them prior to purchasing their product and asked them because they have a tremendous amount of knowledge about blacklists I believe they can help you.
I wish you luck,
Thomas
-
contact http://sucuri.net/ ask for Dre or Tony
There specialist in blacklist removal
http://sucuri.net/services/malware-removal
Hope this helps,
Thomas
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to invite email contacts to like your Facebook, LinkedIn
what message to write to invite email contacts to like your Facebook, LinkedIn
Social Media | | MasonBaker0 -
Facebook doesn't "read" pages: 206 responsecode: Could not retrieve data from URL
Hello, Since shortly, every page of our website ecoheating.be doesn't get "read" by Google. So when you paste a page in Facebook, he doesn't get the title, description, image... FB Debugger says there's a 206 Error code (check attachment). A lot of changes are done the last weeks on this site so perhaps something is misconfigured. But what could this be? I've already check the htaccess and nothing there... Thanks, 0cphxGt
Social Media | | conversal0 -
Facebook Likes, Google +1s tactic - is this a good idea
Hello, For our eCommerce site, we're considering doing the following: When people call in to place an order by phone, we take their order and tell them while we have them on the phone that if they click the Facebook Like button and Google +1 button on our site's home page, we'll knock $3 off their total. We would just show them where the buttons are and refresh our screen to make sure the count went up by one like and one +1 when the customer said that they pressed the buttons. Then, we would continue with their phone order and just knock off $3.00 I may not do this just because it may be grey hat, but it seems 100% safe forever. If you recommend against doing this, can you think of any 100% white hat way to do the same thing? Thanks.
Social Media | | BobGW0 -
Facebook City Places Pages
I would like to know how a business with multiple geographic locations can be listed on the Facebook City Page for each of it's separate office locations? Would you need to list the address of each office on the business' Facebook Business Page? Is it even possible to list more than one address per Facebook Business Page? Thanks!
Social Media | | CQMarketing0 -
What to Post on Facebook for maximum traffic/likes
Hello, I am just now starting on my facebook page for my personal development coaching website. Here it is: http://www.facebook.com/pages/Bob-Weikel-Associates/217292791620485 I have to be careful not to spam my collegues and friends with like requests. How do I get started gaining relevant traffic and likes?
Social Media | | BobGW0 -
Add Facebook Account - error
I'm trying to add our Facebook account so that we can review the reporting on this. I keep getting an error that says "Uh oh! We couldn't connect to your account on Facebook." I AM an administrator on this FB account. Anyone know how to get this to work? Thanks
Social Media | | SpearOne0 -
Merge Facebook profiles for SEO?
We are considering merging facebook profiles for our three stores. If we do this, users will not be able to "check in" at a location, but wouldn't it be better to have 4,000 fans on one profile than to have 2,500, 1,000, and 500 fans on the three profiles? The main site for these stores is also an ecommerce site.
Social Media | | EugeneF0 -
Google showing less index pages for facebook.com ?
site:facebook.com 7,350,000,000 results in Google ( When I login with gmail account) site:facebook.com 7,360,000,000 results in Google ( Without Login) Don't you you people think its quite big difference ? I want to know about extra 10,000,000 index pages ?
Social Media | | SanketPatel0