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    4. Why can't anyone check in on my Facebook Page?

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    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Why can't anyone check in on my Facebook Page?

    Social Media
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    • cathibanks
      cathibanks last edited by

      Once upon a time, we were able to check in at our office on Facebook.  Then, one day, we just...couldn't.

      I didn't (at least intentionally) change any settings on the page.  I can't seem to even find a setting for this.  What happened, and how do I fix it?

      Thank you so much in advance.

      (Edited to include the Facebook URL) https://www.facebook.com/LegacyTravel

      1 Reply Last reply Reply Quote 0
      • EricaMcGillivray
        EricaMcGillivray @cathibanks last edited by

        Yay!!! 😄

        1 Reply Last reply Reply Quote 0
        • cathibanks
          cathibanks @EricaMcGillivray last edited by

          Guess what!!??  I can check in at my business now!

          THANK YOU TIMES ONE MILLION.

          EricaMcGillivray 1 Reply Last reply Reply Quote 1
          • cathibanks
            cathibanks @EricaMcGillivray last edited by

            Well phooey phooey phooey.

            I mean, we pay so much for Facebook...oh..wait...

            Well, thank you so much for your help.

            1 Reply Last reply Reply Quote 0
            • EricaMcGillivray
              EricaMcGillivray @cathibanks last edited by

              Hrm. That's very odd since you changed your business stuff, it's not showing on your page as changed. Unfortunately, I'm not sure what exactly is going on. It looks like to me -- from reading Facebook's dev forums -- that you're not the only one with this problem and that Facebook itself hasn't come out with a solution or answered anyone's questions. I'll poke around some more and keep my eye out, but unfortunately, I'm not really sure how to fix this.

              cathibanks 2 Replies Last reply Reply Quote 0
              • cathibanks
                cathibanks @EricaMcGillivray last edited by

                Did you see the image I posted yesterday?

                EricaMcGillivray 1 Reply Last reply Reply Quote 0
                • cathibanks
                  cathibanks @EricaMcGillivray last edited by

                  I did too!  Attached please find the image where I do have us as a local business.

                  Legacy%20Travel.png

                  1 Reply Last reply Reply Quote 0
                  • EricaMcGillivray
                    EricaMcGillivray @cathibanks last edited by

                    So I'm still seeing your category as "Travel & Transportation" not "Local Business." I've attached a screenshot of where you need to make it a "Local Business" in the categories in settings in order to enable check-in functionality.

                    qdVOii6

                    cathibanks 2 Replies Last reply Reply Quote 1
                    • cathibanks
                      cathibanks @EricaMcGillivray last edited by

                      So far I still can't check in.  Do you think I did it correctly?

                      EricaMcGillivray 1 Reply Last reply Reply Quote 0
                      • EricaMcGillivray
                        EricaMcGillivray @cathibanks last edited by

                        You're welcome. Let me know how it goes! 😄

                        cathibanks 1 Reply Last reply Reply Quote 0
                        • cathibanks
                          cathibanks @EricaMcGillivray last edited by

                          Ooh, thank you so much!  I changed it.  I'm going to leave this question open until I get the ability to check in again.

                          THANK YOU THANK YOU THANK YOU

                          EricaMcGillivray 1 Reply Last reply Reply Quote 0
                          • EricaMcGillivray
                            EricaMcGillivray last edited by

                            In order to have check-ins on Facebook, you must have the category of your page listed as a "local business." Currently, it's set at "Travel & Transportation." I'm not sure how long it takes once you switch it over to get back the check-in ability.

                            cathibanks 1 Reply Last reply Reply Quote 1
                            • cathibanks
                              cathibanks last edited by

                              Does anyone have any ideas on this?

                              1 Reply Last reply Reply Quote 0
                              • cathibanks
                                cathibanks @benjaminmarcinc last edited by

                                Hmmmm, I'm not aware of an update that we haven't done.  We did change our address, but this problem started MONTHS before we moved.

                                I edited the original question to include the url.  It is https://www.facebook.com/LegacyTravel

                                Sorry, I should have included it to start with!

                                1 Reply Last reply Reply Quote 0
                                • benjaminmarcinc
                                  benjaminmarcinc last edited by

                                  Did you upgrade or not upgrade your page, i believe Facebook went through an update a while back, maybe you missed it? Did you change your address? can you leave the url in here so we can look?

                                  cathibanks 1 Reply Last reply Reply Quote 0
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