Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Track AI Overviews in Keyword Research
      Moz Pro

      Track AI Overviews in Keyword Research

      Try it free!
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Technical SEO
    4. I added a WP Customer Reviews plugin but nothing seems to appear on Google search

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    I added a WP Customer Reviews plugin but nothing seems to appear on Google search

    Technical SEO
    4
    5
    3961
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • captainjoe
      captainjoe last edited by

      Hi,

      I've added the wordpress Wp Customer Reviews plugin to a my client's website and we brought some past clients to put on reviews in order to empower the hReview factor.

      Google as scraped the website several times since but we don't see any change in the organic serp.

      Can you please tell me if I've done something wrong or I forgot something?

      That's the website - Capital Garage Door

      Thanks!

      1 Reply Last reply Reply Quote 0
      • gowebsol
        gowebsol last edited by

        Hi Schlomi.

        I'm Joey, one of the developers of WP Customer Reviews. I apologize for not seeing this earlier, but I'm glad I stumbled on it and very happy to help.

        Your question is one we get a lot. Carson sums it up best when he says you are at Google's mercy - they decide, and it's not just about the formatting of your snippets. You can see just how "hit and miss" it is by looking at the serps when you search on "powered by wp customer reviews"

        https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=%22powered%20by%20wp%20customer%20reviews%22&oq=%22po&aqs=chrome.0.69i59j69i57j0l4.1099j0j4

        As you can see, 20-25% of the listings have star ratings in the results. I'd love to see more, but it shows what's out there. The best thing you can do to improve your chances of ratings showing up in search is to upgrade - I see you are using version 2.8, which is several versions behind. We overhauled the plugin in September, which included improvements to the rich snippets.

        As an internet marketer, the intent of WP Customer Reviews was to get user generated content onto sites and have the ratings show up in SERPS. It does the job, but like always, Google decides what shows up.

        Thanks for using the plugin. If you have some ideas for improvements, drop me a line.

        1 Reply Last reply Reply Quote 0
        • Carson-Ward
          Carson-Ward last edited by

          Unfortunately, Google has been scaling back reviews quite a bit. We have several sites where we used to show up with star ratings on every page. Now we're lucky to get them to show up at all.

          I have noticed it relies a lot on the query. If you are trying to rank for local queries where Google pulls in a local pack, for example, they're really not likely to show your stars. Maybe this is to prevent confusion. Maybe it's to help themselves on Google Maps.

          Try doing a site: search with the exact URL. In my experience it's most likely to show up in low-competition searches, and nothing is less competitive than a site: search with your own site. For example https://www.google.com/search?q=site%3Ahttp%3A%2F%2Fwww.shopperapproved.com does seem to pull in stars.

          The good news: what you have is working.

          The bad news: you're at Google's mercy as to when your snippets will pull in. Page and domain authority (in Google's eyes) does seem to play a part, and the query will change things up. My advice is always to implement it, continue marketing, and wait for Google to realize you're really an awesome company/site with reviews worth highlighting.

          Unfortunately, there's no magic number of reviews or count of links. It just depends on competition in the SERP.

          1 Reply Last reply Reply Quote 0
          • captainjoe
            captainjoe @blakewenloe last edited by

            Thanks for the answer Blakewenloe

            It does have a rich snippet code that's why I'm wondering why it doesn't show anything.

            Can anyone tell how much time/reviews you need until Google starts showing the ratings on serp?

            1 Reply Last reply Reply Quote 0
            • blakewenloe
              blakewenloe last edited by

              Does the plugin include Google rich snippet code? If it's just a Wordpress review plugin without google's rich snippet code, Google isn't (as far as I know) going to display the reviews in the serp. Also, I notice that the reviews don't show the "gold stars" for the homepage (most of the time) but do for the subpages. I searched the "garage repair in victoria, va" keyword and it showed the stars from the actual google reviews.

              Here's a free plugin that includes the rich snippet: https://wordpress.org/plugins/rich-reviews/

              ShopperApproved has ridiculous pricing but it works well: http://www.shopperapproved.com/

              There may be better options out there, but this should get your started. Good luck!

              captainjoe 1 Reply Last reply Reply Quote 2
              • 1 / 1
              • First post
                Last post

              Got a burning SEO question?

              Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


              Start my free trial


              Browse Questions

              Explore more categories

              • Moz Tools

                Chat with the community about the Moz tools.

              • SEO Tactics

                Discuss the SEO process with fellow marketers

              • Community

                Discuss industry events, jobs, and news!

              • Digital Marketing

                Chat about tactics outside of SEO

              • Research & Trends

                Dive into research and trends in the search industry.

              • Support

                Connect on product support and feature requests.

              • See all categories

              Related Questions

              • VDigitalServices

                Adding Reviews to JSON Product Schema Markup

                Hi everyone, Below is an example of some JSON product schema markup I'd like to integrate into my site. My question is, what do I need to do to incorporate the individual reviews on a product page as well? I've tried a few different things but I can't get it to validate.

                Technical SEO | | VDigitalServices
                0
              • KatherineWatierOng

                How do I "undo" or remove a Google Search Console change of address?

                I have a client that set a change of address in Google Search Console where they informed Google that their preferred domain was a subdomain, and now they want Google to also consider their base domain (without the change of address). How do I get the change of address in Google search console removed?

                Technical SEO | | KatherineWatierOng
                0
              • mshowells

                Fake Links indexing in google

                Hello everyone, I have an interesting situation occurring here, and hoping maybe someone here has seen something of this nature or be able to offer some sort of advice. So, we recently installed a wordpress to a subdomain for our business and have been blogging through it. We added the google webmaster tools meta tag and I've noticed an increase in 404 links. I brought this up to or server admin, and he verified that there were a lot of ip's pinging our server looking for these links that don't exist. We've combed through our server files and nothing seems to be compromised. Today, we noticed that when you do site:ourdomain.com into google the subdomain with wordpress shows hundreds of these fake links, that when you visit them, return a 404 page. Just curious if anyone has seen anything like this, what it may be, how we can stop it, could it negatively impact us in anyway? Should we even worry about it? Here's the link to the google results. https://www.google.com/search?q=site%3Amshowells.com&oq=site%3A&aqs=chrome.0.69i59j69i57j69i58.1905j0j1&sourceid=chrome&es_sm=91&ie=UTF-8 (odd links show up on pages 2-3+)

                Technical SEO | | mshowells
                0
              • Godad

                How to remove my cdn sub domins on Google search result?

                A few months ago I moved all my Wordpress images into a sub domain. After I purchased CDN service, I again moved that images to my root domain. I added User-agent: * Disallow: / to my CDN domain. But now, when I perform site search on the Google, I found that my CDN sub domains are indexed by the Google. I think this will make duplicate content issue. I already hit by the Panguin. How do I remove these search results on Google? Should I add my cdn domain to webmaster tools to request URL removal request? Problem is, If I use cdn.mydomain.com it shows my www.mydomain.com. My blog:- http://goo.gl/58Utt site search result:- http://goo.gl/ElNwc

                Technical SEO | | Godad
                1
              • acecream

                Wordpress "incoming search terms" plugin

                Hello everyone! newbie to SEO and have been trying to keep everything nice and ethical but I've seen on a couple of blogs today "incoming search terms" at the bottom of the blogs, then a bullet pointed list of search terms  beneath it. So I had a quick search about the use of it and noticed wordpress has a plugin that automatic ally generates these "incoming search terms". I ask is this a legitimate plugin or will this harm my blog? I assume it generally will as I can't see this being much use for the audience, rather it would be 100% for trying to lure in search engines.

                Technical SEO | | acecream
                0
              • rikmon

                De-indexed from Google

                Hi Search Experts! We are just launching a new site for a client with a completely new URL.  The client can not provide any access details for their existing site.  Any ideas how can we get the existing site de-indexed from Google? Thanks guys!

                Technical SEO | | rikmon
                0
              • ttb

                Tags showing up in Google

                Yesterday a user pointed out to me that Tags were being indexed in Google search results and that was not a good idea. I went into my Yoast settings and checked the "nofollow, index" in my Taxanomies, but when checking the source code for no follow, I found nothing. So instead, I went into the robot.txt and disallowed /tag/ Is that ok? or is that a bad idea? The site is The Tech Block for anyone interested in looking.

                Technical SEO | | ttb
                0
              • Gordian

                Does Google Bot accept Cookies

                I am working with a per page results refinement that stores a cookie on the users computer and then keeps that same per page as the user goes around the site. I was just wondering if that was true for Google bot or Bing bot as well. Will they keep the cookie or would they not be able to accept it. I just want to know as I dont want different urls created if they can keep the cookie. Thanks!

                Technical SEO | | Gordian
                0

              Get started with Moz Pro!

              Unlock the power of advanced SEO tools and data-driven insights.

              Start my free trial
              Products
              • Moz Pro
              • Moz Local
              • Moz API
              • Moz Data
              • STAT
              • Product Updates
              Moz Solutions
              • SMB Solutions
              • Agency Solutions
              • Enterprise Solutions
              • Digital Marketers
              Free SEO Tools
              • Domain Authority Checker
              • Link Explorer
              • Keyword Explorer
              • Competitive Research
              • Brand Authority Checker
              • Local Citation Checker
              • MozBar Extension
              • MozCast
              Resources
              • Blog
              • SEO Learning Center
              • Help Hub
              • Beginner's Guide to SEO
              • How-to Guides
              • Moz Academy
              • API Docs
              About Moz
              • About
              • Team
              • Careers
              • Contact
              Why Moz
              • Case Studies
              • Testimonials
              Get Involved
              • Become an Affiliate
              • MozCon
              • Webinars
              • Practical Marketer Series
              • MozPod
              Connect with us

              Contact the Help team

              Join our newsletter
              Moz logo
              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
              • Accessibility
              • Terms of Use
              • Privacy

              Looks like your connection to Moz was lost, please wait while we try to reconnect.