Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
I added a WP Customer Reviews plugin but nothing seems to appear on Google search
-
Hi,
I've added the wordpress Wp Customer Reviews plugin to a my client's website and we brought some past clients to put on reviews in order to empower the hReview factor.
Google as scraped the website several times since but we don't see any change in the organic serp.
Can you please tell me if I've done something wrong or I forgot something?
That's the website - Capital Garage Door
Thanks!
-
Hi Schlomi.
I'm Joey, one of the developers of WP Customer Reviews. I apologize for not seeing this earlier, but I'm glad I stumbled on it and very happy to help.
Your question is one we get a lot. Carson sums it up best when he says you are at Google's mercy - they decide, and it's not just about the formatting of your snippets. You can see just how "hit and miss" it is by looking at the serps when you search on "powered by wp customer reviews"
As you can see, 20-25% of the listings have star ratings in the results. I'd love to see more, but it shows what's out there. The best thing you can do to improve your chances of ratings showing up in search is to upgrade - I see you are using version 2.8, which is several versions behind. We overhauled the plugin in September, which included improvements to the rich snippets.
As an internet marketer, the intent of WP Customer Reviews was to get user generated content onto sites and have the ratings show up in SERPS. It does the job, but like always, Google decides what shows up.
Thanks for using the plugin. If you have some ideas for improvements, drop me a line.
-
Unfortunately, Google has been scaling back reviews quite a bit. We have several sites where we used to show up with star ratings on every page. Now we're lucky to get them to show up at all.
I have noticed it relies a lot on the query. If you are trying to rank for local queries where Google pulls in a local pack, for example, they're really not likely to show your stars. Maybe this is to prevent confusion. Maybe it's to help themselves on Google Maps.
Try doing a site: search with the exact URL. In my experience it's most likely to show up in low-competition searches, and nothing is less competitive than a site: search with your own site. For example https://www.google.com/search?q=site%3Ahttp%3A%2F%2Fwww.shopperapproved.com does seem to pull in stars.
The good news: what you have is working.
The bad news: you're at Google's mercy as to when your snippets will pull in. Page and domain authority (in Google's eyes) does seem to play a part, and the query will change things up. My advice is always to implement it, continue marketing, and wait for Google to realize you're really an awesome company/site with reviews worth highlighting.
Unfortunately, there's no magic number of reviews or count of links. It just depends on competition in the SERP.
-
Thanks for the answer Blakewenloe
It does have a rich snippet code that's why I'm wondering why it doesn't show anything.
Can anyone tell how much time/reviews you need until Google starts showing the ratings on serp?
-
Does the plugin include Google rich snippet code? If it's just a Wordpress review plugin without google's rich snippet code, Google isn't (as far as I know) going to display the reviews in the serp. Also, I notice that the reviews don't show the "gold stars" for the homepage (most of the time) but do for the subpages. I searched the "garage repair in victoria, va" keyword and it showed the stars from the actual google reviews.
Here's a free plugin that includes the rich snippet: https://wordpress.org/plugins/rich-reviews/
ShopperApproved has ridiculous pricing but it works well: http://www.shopperapproved.com/
There may be better options out there, but this should get your started. Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
My WP website got attack by malware & now my website site:www.example.ca shows about 43000 indexed page in google.
Hi All My wordpress website got attack by malware last week. It affected my index page in google badly. my typical site:example.ca shows about 130 indexed pages on google. Now it shows about 43000 indexed pages. I had my server company tech support scan my site and clean the malware yesterday. But it still shows the same number of indexed page on google.
Technical SEO | | ChophelDoes anybody had ever experience such situation and how did you fixed it. Looking for help. Thanks FILE HIT LIST:
{YARA}Spam_PHP_WPVCD_ContentInjection : /home/example/public_html/wp-includes/wp-tmp.php
{YARA}Backdoor_PHP_WPVCD_Deployer : /home/example/public_html/wp-includes/wp-vcd.php
{YARA}Backdoor_PHP_WPVCD_Deployer : /home/example/public_html/wp-content/themes/oceanwp.zip
{YARA}webshell_webshell_cnseay02_1 : /home/example2/public_html/content.php
{YARA}eval_post : /home/example2/public_html/wp-includes/63292236.php
{YARA}webshell_webshell_cnseay02_1 : /home/example3/public_html/content.php
{YARA}eval_post : /home/example4/public_html/wp-admin/28855846.php
{HEX}php.generic.malware.442 : /home/example5/public_html/wp-22.php
{HEX}php.generic.cav7.421 : /home/example5/public_html/SEUN.php
{HEX}php.generic.malware.442 : /home/example5/public_html/Webhook.php0 -
Should search pages be indexed?
Hey guys, I've always believed that search pages should be no-indexed but now I'm wondering if there is an argument to index them? Appreciate any thoughts!
Technical SEO | | RebekahVP0 -
Robots.txt & meta noindex--site still shows up on Google Search
I have set up my robots.txt like this: User-agent: *
Technical SEO | | RoxBrock
Disallow: / and I have this meta tag in my on a Wordpress site, set up with SEO Yoast name="robots" content="noindex,follow"/> I did "Fetch as Google" on my Google Search Console My website is still showing up in the search results and it says this: "A description for this result is not available because of this site's robots.txt" This site has not shown up for years and now it is ranking above my site that I want to rank for this keyword. How do I get Google to ignore this site? This seems really weird and I'm confused how a site with little content, that has not been updated for years can rank higher than a site that is constantly updated and improved.1 -
Abnormally high internal link reported in Google Search Console not matching Moz reports
If I'm looking at our internal link count and structure on Google Search Console, some pages are listed as having over a thousand internal links within our site. I've read that having too many internal links on a page devalues that page's PageRank, because the value is divided amongst the pages it links out to. Likewise, I've heard having too many internal links is just bad in general for SEO. Is that true? The problem I'm facing is determining how Google is "discovering" these internal links. If I'm just looking at one single page reported with, say, 1,350 links and I'm just looking at the code, it may only have 80 or 90 actual links. Moz will confirm this, as well. So why would Google Search Console report different? Should I be concerned about this?
Technical SEO | | Closetstogo0 -
De-indexed from Google
Hi Search Experts! We are just launching a new site for a client with a completely new URL. The client can not provide any access details for their existing site. Any ideas how can we get the existing site de-indexed from Google? Thanks guys!
Technical SEO | | rikmon0 -
Tags showing up in Google
Yesterday a user pointed out to me that Tags were being indexed in Google search results and that was not a good idea. I went into my Yoast settings and checked the "nofollow, index" in my Taxanomies, but when checking the source code for no follow, I found nothing. So instead, I went into the robot.txt and disallowed /tag/ Is that ok? or is that a bad idea? The site is The Tech Block for anyone interested in looking.
Technical SEO | | ttb0 -
Adding 'NoIndex Meta' to Prestashop Module & Search pages.
Hi Looking for a fix for the PrestaShop platform Look for the definitive answer on how to best stop the indexing of PrestaShop modules such as "send to a friend", "Best Sellers" and site search pages. We want to be able to add a meta noindex ()to pages ending in: /search?tag=ball&p=15 or /modules/sendtoafriend/sendtoafriend-form.php We already have in the robot text: Disallow: /search.php
Technical SEO | | reallyitsme
Disallow: /modules/ (Google seems to ignore these) But as a further tool we would like to incude the noindex to all these pages too to stop duplicated pages. I assume this needs to be in either the head.tpl or the .php file of each PrestaShop module.? Or is there a general site wide code fix to put in the metadata to apply' Noindex Meta' to certain files. Current meta code here: Please reply with where to add code and what the code should be. Thanks in advance.0 -
UK website ranking higher in Google.com than Google.co.uk
Hi, I have a UK website which was formerly ranked 1<sup>st</sup> in Google.co.uk and .com for my keyword phrase and has recently slipped to 6<sup>th</sup> in .co.uk but is higher in position 4 in Google.com. I have conducted a little research and can’t say for certain but I wonder if it is possible that too many of my backlinks are US based and therefore Google thinks my website is also US based. Checked Google WmT and we the geo-targeted to the UK. Our server is also UK based. Does anyone have an opinion on this? Thanks
Technical SEO | | tdsnet0