Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Track AI Overviews in Keyword Research
      Moz Pro

      Track AI Overviews in Keyword Research

      Try it free!
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Local SEO
    4. Local Listings
    5. Former tenant Google Map listing still displays

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Former tenant Google Map listing still displays

    Local Listings
    4
    12
    2731
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • KevnJr
      KevnJr last edited by

      Our tenant closed their business and we now occupy the address, their Google map still displays, albeit "Permanently Closed" along with ours at the same address. I can't seem to get it removed, it's been 2 years. Help 🙂

      1 Reply Last reply Reply Quote 0
      • MiriamEllis
        MiriamEllis Subject Expert @KevnJr last edited by

        Hi Kevin,

        Very sound questions. Google's way of dealing with this is the permanently closed label. There are businesses all around me that shuttered years ago and are still searchable, but bear this label. So, at least for the present, this is what they feel is an adequate solution to the fact that businesses close. Google does make some efforts to hide permanently closed listings, but they are still discoverable if a user searches for the name + the old location.

        What can be a problem is when businesses don't actually close, but simply move from an old location to a new one. When they do this, there are steps they should take to avoid having their old location labeled as "closed" because some studies have indicated that this can harm their future rankings at the new location if they continue to use the same phone number as was used at the old location, as well as signalling to customers that the company may have gone out of business.

        If you own retail properties with tenants who move rather than closing, a nice thing to do for them would be to teach them how handle GMB so that they don't end up with that "permanently closed" listing. I outline how to do this in the "permanently closed" section of this blog post: https://moz.com/blog/delete-gmb-listing

        Might be something to bookmark for future reference!

        1 Reply Last reply Reply Quote 0
        • Everett
          Everett @KevnJr last edited by

          Google is a corporation whose sole purpose in the universe is to make money. I would never think of anyone as a "hater" for legitimate criticisms of an entity that has all the rights of a human being, but none of the responsibilities or risks of one.

          1 Reply Last reply Reply Quote 2
          • KevnJr
            KevnJr @Everett last edited by

            Hi Everett,

            Yes, I keep them updated every month with new data & imagery. Agreed, it's a massive job to "clean up the internet" one that I'm sure is thankless and never ending.

            I hope this post/question doesn't portray me as a hater, I love Google, search changed my life for the better. Good people like yourself, Miriam and others are my inspiration to keep working hard to do my part in keeping our internet as clean as possible.

            TY for the reply 🙂

            KJr

            Everett 1 Reply Last reply Reply Quote 1
            • Everett
              Everett last edited by

              Kevin,

              Have you tried updating the local listing aggregators? Tools that help with that are Moz Local, Bright Local and Whitespark. Yes, this is a problem with Google local and it should be their responsibility to keep their information updated, but I'm sure you can imagine what a massive effort that is for every location of every business in nearly the entire world. The easier you can make it for them the better.

              KevnJr 1 Reply Last reply Reply Quote 0
              • KevnJr
                KevnJr @MiriamEllis last edited by

                True, but isn't it Googles intent to provide accurate data? These types of listings are inaccurate information. Imagine a location had much tenant turnover: Video Rental, Gaming shop, Vape store, and Florist over a 3 year tenure, that's confusing to see all those listings on Google.

                We have a building in our town used as a restaurant, it has had over a dozen different tenants in the past decade.

                I agree, it has little to no impact on our business and i greatly appreciate your reply.

                KJr

                MiriamEllis 1 Reply Last reply Reply Quote 0
                • Christy-Correll
                  Christy-Correll Staff last edited by

                  Hi Kevin,

                  I'm just popping in to make sure you saw Miriam's recent response to your question in this thread. Let us know, thanks!

                  Christy 😄

                  1 Reply Last reply Reply Quote 0
                  • MiriamEllis
                    MiriamEllis Subject Expert @KevnJr last edited by

                    Hi Kevin,

                    Thanks for coming back to this thread. The permanently closed listing for an unrelated business at your address should not affect you in any way. If it were your business that was marked permanently closed, that would be a problem for you. But as it's the former tenant's business marked that way, it's only a problem for them. I would not worry about this.

                    KevnJr 1 Reply Last reply Reply Quote 1
                    • KevnJr
                      KevnJr @MiriamEllis last edited by

                      Yes, several times actually, leaving a trail of "Permanently Closed" listings

                      1 Reply Last reply Reply Quote 0
                      • KevnJr
                        KevnJr @Everett last edited by

                        Hi Everett,

                        Yes on all accounts, I am the in-house marketing manager for Heritage Custom Signs. All suggestions are appreciated

                        MiriamEllis 1 Reply Last reply Reply Quote 1
                        • Everett
                          Everett last edited by

                          Hello Kevin,

                          I assume you've already tried the "suggest an edit" feature on the maps?
                          If not, that would be a good place to start.

                          Do you have a Google MyBusiness listing?
                          If not, you should set one up. This may help.

                          Do you have your address clearly marked on your website?
                          The more you associate your business with that exact address, as typed, the more you help Google figure this mess out.

                          Do you have your address marked-up using Schema or JSON-LD on your website?
                          See above.

                          Are you the custom signs and displays company or another company?

                          KevnJr 1 Reply Last reply Reply Quote 1
                          • MiriamEllis
                            MiriamEllis Subject Expert last edited by

                            Hi Kevin,

                            Did this former tenant relocate elsewhere?

                            KevnJr 1 Reply Last reply Reply Quote 0
                            • 1 / 1
                            • First post
                              Last post

                            Got a burning SEO question?

                            Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


                            Start my free trial


                            Browse Questions

                            Explore more categories

                            • Moz Tools

                              Chat with the community about the Moz tools.

                            • SEO Tactics

                              Discuss the SEO process with fellow marketers

                            • Community

                              Discuss industry events, jobs, and news!

                            • Digital Marketing

                              Chat about tactics outside of SEO

                            • Research & Trends

                              Dive into research and trends in the search industry.

                            • Support

                              Connect on product support and feature requests.

                            • See all categories

                            Related Questions

                            • Moxoms1

                              Google Listing Doesn't Appeare on 3Pack anymore

                              Hi, One of my GMB listing suddenly stopped ranking in the 3Pack Results. It used to always rank in 1st or 2nd position in the 3Pack results, Suddenly since 24th May it completely Flatlined, I don't know why but It doesn't show up in the results, or when I click see more. It completely vanished for that term locally. My Listing is based in Brisbane, QLD, Australia and it doesn't show up for that term in The Brisbane area. But when the Location info is Australia and not Brisbane, Australia it shows up again. I don't know what is the problem in this case... Any Suggestions will be much appreciated.

                              Local Listings | | Moxoms1
                              0
                            • ichorstudios

                              Google Business Listing with no physical office location

                              Hey, everyone! As a business owner who works from home and doesn't have a physical office location. Is setting up a Google business listing without location going to hurt my local search ranking? Should I get a virtual office so I have a physical location? Thank you!! 😃

                              Local Listings | | ichorstudios
                              0
                            • Shorefield_Holidays

                              Where does the small description on a business listing come from in google maps?

                              Hi All, Simple question, but I'm struggling to find the answer, so I hope someone is able to help. The business I run is Oakdene Forest Park; Google Maps URL: https://www.google.com/maps/place/Oakdene™+Forest+Park/@50.8114372,-1.8598721,18z/data=!4m12!1m6!3m5!1s0x4873980ce90e4ef7:0x755579d631c25b33!2sOakdene™+Forest+Park!8m2!3d50.8114796!4d-1.8582842!3m4!1s0x4873980ce90e4ef7:0x755579d631c25b33!8m2!3d50.8114796!4d-1.8582842?hl=en Under the business name, it has a small description and for the life of me I don't know where Google is getting it from because a part of it is wrong. It looks like this: Oakdene™ Forest Park Rural Resort with Entertainment & a Spa I would like to remove the term 'Rural Resort' but where do I find it?? Thanks in advance for your help.

                              Local Listings | | Shorefield_Holidays
                              0
                            • nbyloff

                              How Do I Remove Address from Google Business Page?

                              Not very up to date in handling local listings, so here's my situation. I have an office that is not going out of business, but instead going virtual. So that physical address will no longer exist but the team is intact. So I am dealing with the Google Business Listing page for this office at https://business.google.com/ In the "Published on" section, it has Google Search, Google Maps, and Google+. I want to remove it from Maps and the address from this account. There's an address for this store, but editing it only seems to allow changing, but not removal. There is also the option of "Mark as Permanently Closed", but surely that isn't the best option since that will leave a nasty red "PERMANENTLY CLOSED" in the results when searching. What's the best course of action here?

                              Local Listings | | nbyloff
                              0
                            • Jazee

                              Disadvantages to Hiding Business Address on Google Places?

                              From a Local SEO standpoint, wouldn't hiding a business address on Google Places for Business create an SEO disadvantage in that I would expect in the local portion of the search results, there would be a bias to showing businesses that have not hidden their address as then you can place a pin on the map at the location?  Or from a Local SEO standpoint does it not matter if you hide your address or not?

                              Local Listings | | Jazee
                              1
                            • ViviCa1

                              Having two GMB listings at same address

                              We currently have two verified GMB listings at the same address - I "inherited" these when I joined the company, and was considering merging them, as I am aware it is generally not recommended to have more than one listing per company per location. However, the two listings highlight two different sectors of our company so I decided to keep both and optimised them as best as possible by completing the information, adding pictures etc. One of the listings uses our legal company name, one uses our name that we trade under as an e-commerce business. The listing with our legal company name links to our corporate website and focuses on installations we do, while the listing with our e-commerce business name links to our ecommerce website and focuses on products we sell through there so they differ a bit from each other. Both serve the entire country, so they are not targeted specifically toward local searches. The following differ: Business name, sector, website
                              The following are the same: Address, phone number, opening hours So far we haven't had any issues, both are verified and show up in Google, but recently, we have had the following notification pop up: Fix locations with duplicate addresses__Use shop codes to differentiate locations that have the same address. Click each location and give it a unique address or shop code, or remove it. I'd appreciate some advice as to what would be best in this situation. Should I just add shop codes to differentiate the two listings in order to be able to keep them both? If so, what purpose do these shop codes have, how should I format these and will these be publicly visible within our listings? If you would suggest merging them, how could I ensure that it shows up whether people search for our e-commerce business name or for our legal business name as these are different? Thanks in advance!

                              Local Listings | | ViviCa1
                              0
                            • LittleDog

                              Should I change my local listing Service type from Brick and Mortar to Service Area in Google? And will it affect my ranking in a negative manner?

                              Currently my company Big Boy Bail Bonds, Inc is ranking very well for the city it is located and, currently service type is brick and mortar. But my Company does not only service people at our location but we service the entire county of Los Angeles. And I wanted to know if you would advise me on weather I should change the service type from brick and morter to service area. and if doing that would effect me in a negative manner when it came to my ranking? Plz advice Thank you in advance.

                              Local Listings | | LittleDog
                              1
                            • BlairKuhnen

                              How to remove a former business location from Google Places?

                              I've received a strange response from Google Places on local listings for a home builder.  Google's rep suggested that we not list the new home sales center (a model home) since at some point it will change from being a business listing to a residential listing.  That is just wrong.  It will be a place of business for the next 3 years and then will flip to being a private residence. These days it is uncommon, but not that rare to turn over ownership from public to private or vice versa (A residence becoming a law or other commercial establishment.  Or a whole office building becoming condos.) The issue is, when it does happen, how do we get Google and others to recognize that a business is no longer a business location? I've had trouble bringing down the address of former former model home sales centers on Google Places much to the chagrin of the residents.

                              Local Listings | | BlairKuhnen
                              0

                            Get started with Moz Pro!

                            Unlock the power of advanced SEO tools and data-driven insights.

                            Start my free trial
                            Products
                            • Moz Pro
                            • Moz Local
                            • Moz API
                            • Moz Data
                            • STAT
                            • Product Updates
                            Moz Solutions
                            • SMB Solutions
                            • Agency Solutions
                            • Enterprise Solutions
                            • Digital Marketers
                            Free SEO Tools
                            • Domain Authority Checker
                            • Link Explorer
                            • Keyword Explorer
                            • Competitive Research
                            • Brand Authority Checker
                            • Local Citation Checker
                            • MozBar Extension
                            • MozCast
                            Resources
                            • Blog
                            • SEO Learning Center
                            • Help Hub
                            • Beginner's Guide to SEO
                            • How-to Guides
                            • Moz Academy
                            • API Docs
                            About Moz
                            • About
                            • Team
                            • Careers
                            • Contact
                            Why Moz
                            • Case Studies
                            • Testimonials
                            Get Involved
                            • Become an Affiliate
                            • MozCon
                            • Webinars
                            • Practical Marketer Series
                            • MozPod
                            Connect with us

                            Contact the Help team

                            Join our newsletter
                            Moz logo
                            © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                            • Accessibility
                            • Terms of Use
                            • Privacy

                            Looks like your connection to Moz was lost, please wait while we try to reconnect.