Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Moz Bar doesn't show any data and keeps asking me to log in when actually I'm logged in.
-
Hi all,
I've been using Moz Bar for years. It ran well until about three weeks ago. It suddenly failed to show the DA and PA of sites that I open after I log in. And it keeps asking me to log in when I did. I tried to uninstall the Mozbar extension and reinstalled it several times. Nothing worked. I also tried to uninstall Chrome and clear the cookies, still, nothing changed.
Did anyone experience this? How do you solve it and make it run on the track?
Any information will be appreciated.
[admin edited support category]
-
I have same problem with my site some links are deleted but showing in moz
-
The issue you're facing with Moz Bar not displaying data and repeatedly asking you to log in, despite being logged in, can be frustrating. Here are some troubleshooting steps to help resolve this problem:
Clear Browser Cache: Sometimes, stored data in your browser's cache can cause issues. Try clearing your browser cache and then log in to Moz Bar again.
Browser Extensions: Disable any browser extensions or add-ons that might be conflicting with Moz Bar. Some extensions can interfere with how Moz Bar functions.
Update Your Browser: Ensure that your web browser is up to date. Outdated browsers can sometimes cause compatibility issues with extensions like Moz Bar.
Try a Different Browser: If the issue persists, try using Moz Bar in a different browser to see if the problem is browser-specific.
Check Moz Account Status: Confirm that your Moz account is active and in good standing. Sometimes, account issues can affect the functioning of Moz Bar.
Contact Moz Support: If none of the above steps resolves the issue, it's a good idea to reach out to Moz's customer support for personalized assistance. They can investigate the problem further and provide guidance specific to your account.
By following these steps, you should be able to resolve the issue with Moz Bar not displaying data and asking you to log in, even when you're logged in.
-
The issue you're facing with Moz Bar not displaying data and repeatedly asking you to log in, despite being logged in, can be frustrating. Here are some troubleshooting steps to help resolve this problem:
Clear Browser Cache: Sometimes, stored data in your browser's cache can cause issues. Try clearing your browser cache and then log in to Moz Bar again.
Browser Extensions: Disable any browser extensions or add-ons that might be conflicting with Moz Bar. Some extensions can interfere with how Moz Bar functions.
Update Your Browser: Ensure that your web browser is up to date. Outdated browsers can sometimes cause compatibility issues with extensions like Moz Bar.
Try a Different Browser: If the issue persists, try using Moz Bar in a different browser to see if the problem is browser-specific.
Check Moz Account Status: Confirm that your Moz account is active and in good standing. Sometimes, account issues can affect the functioning of Moz Bar.
Contact Moz Support: If none of the above steps resolves the issue, it's a good idea to reach out to Moz's customer support for personalized assistance. They can investigate the problem further and provide guidance specific to your account.
By following these steps, you should be able to resolve the issue with Moz Bar not displaying data and asking you to log in, even when you're logged in.
-
I had the same issue but the problem was simply that I wasn't logged in Chrome which I use frequently but only logged in Firefox
-
@Bennie2233 I'm having the same issue with my webiste, the mozbar is not working please do check here : eZizz. please do help me out here.
-
MOZ bar not showing DA and other data. any issues ?
-
@jocameron hey i got the same problem checked cookie settings (not blocking) so i cleared cache and cookies but still doesnt work
-
Hi Erica,
Sorry for the trouble here, and thanks for letting us know! That is odd that you whole team is having trouble, I hope I can help.First, to answer your questions:
-
yes, it is required that you're logged into your Moz account to use Mozbar.
-
and yes, it should be sufficient to allow all cookies from moz.com https://www.screencast.com/t/D9CbAaKP5p
Please also clear your browser's cache and cookies, restart your browser again and then log into moz.com.
If you or your team are still having trouble I have an extended video covering troubleshooting steps here https://moz.com/help/research-tools/mozbar/troubleshooting-mozbar
If all else fails I'd love to see a screenshot of what you're seeing so I can get an idea of where you're getting stuck.
Best of luck!
Jo -
-
@jocameron Hi there. Regarding the message 'Improve your MozBar experience. Please unblock 3rd Party Cookies, or allow [*.]moz.com in your Cookie settings.
Learn more', can I establish a couple of things?- Users must login with a Moz account for any feature to work, yes?
- You say to Allow all cookies in the directions above. Is it not sufficient to (in Google Chrome), browse chrome://settings/cookies > scroll to Customized Behaviours > and add [*.]moz.com to 'Sites that can always use cookies' (including third party cookies on this site).
I'm pretty disappointed to come back from holiday and find that MozBar is not working at all for me or my team.
-
That's great news Bennie!
Thanks for persisting and for letting me know that this worked for you!
Cheers!
Jo
-
Hi Jo,
The problem solved within clicks under your instruction. And Thanks for the help.
I opened the Block third-party cookies. So after I disabled it as you suggested and clear the cookie again, MozBar return to the normal state.
Thank you again!
-
Hello!
Jo from the Moz support team here. Sorry for the trouble you've had recently with MozBar.
We have had some reports of issues logging in to MozBar and I've got some troubleshooting steps which I think might help!
First off please check that you're not blocking third party cookies from your browser settings.
To check this head to this page in Chrome chrome://settings/content/cookies
Then make sure you're not blocking third-party cookies https://screencast.com/t/YUTerLJ1
After you enable all cookies, including third-party, and save the settings, restart your browser and log back into moz.com.
After that, open up the MozBar and make sure you are logged in (it indicates whether you're logged in on the top of the page).
If you're still having problems, you may want to clear your browser's cache and cookies, as well. After it's all cleared out, try restarting the browser again and then logging in.
It can take a few clicks to log in, click on the yellow log in button that opens up a new tab each time, repeat until you're logged in.
If you're still stuck please check out our guide which has some more suggestions and a detailed list of information our support team requires to investigate further.
https://moz.com/help/guides/research-tools/mozbar
I hope this helps!
Jo
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Why is my website Backlinks Lower on Moz than on SEMRush?
Hi, I'm new to Moz and I am trying to find out why my website Birmingham Roofers has 7 backlinks on Moz it has 21 on SEMRush. However, I read somewhere online in one of your blog post that it crawls in real time.
Moz Bar | | ajegunle1 -
If we put the disavow links in google, does MOZ crawl the same links?
I have put bad or spam links in disavow file, but still showing in MOZ backlinks. So, I want to know that Why is MOZ not removing the spam links from their system?
Moz Bar | | insidewebanalytics0 -
Site crawl only shows homepage
Hi everyone, A client of us has a quite new website with a lot of URLs. (Google Search Console indicates around 5300.) However, when I execute a site crawl with screaming frog, or a crawl test in MOZ, it only shows me one URL, the homepage. Does somebody have an idea why the other pages of the website are not showing up? Thanks,
Moz Bar | | WeAreDigital_BE
Jens0 -
Moz Keyword Tool Monthly Volume
Ive recently put together a Keyword List of about 100 keywords on the Moz Keyword Explorer tool. One keyword, aerial filming, stood out as very low search volume of 51 - 100. I took the same 100 keywords and passed them through the Google Keyword Planner by Google AdWords. Aerial Filming has an average search volume of 1k - 10k according to the Keyword Planner. Even though Keyword Planner gives me a range of 1k - 10k, the lowest number is still 10 times higher than what the Moz Keyword Explorer was indicating. This drastic difference of volume was consistent across all 100 keywords. All of the Monthly Volume numbers were divided by 10. Why does Moz Keyword Tool display a search volume that is 10x less than what Google Keyword Planner is suggesting?
Moz Bar | | fictionarts0 -
What does the Bold/ Strong mean in Moz bar?
Under On-Page Elements in the Moz bar there is a Tag/ Location called Bold/ Strong. What does that mean?
Moz Bar | | TiffanyatElite0 -
Moz Bar Not Showing DA?
Hello all, This could be something to do with our site or the Moz bar on Chrome, I just need to know which it is so if it is our website we can look into it further. On certain sections of our website the Moz bar doesn't display any Domain Authority, not even zero, the bar just isn't present. These types of pages are php which pull in data through a feed daily. Speaking to an SEO expert they said it could be where the page is being updated so frequently, or it could be something more sinister and technically not quite right. Does anyone have any ideas? Is the Moz bar just not working for these types os pages or is it more likely something to do with my site? Ironically it's these pages which I'm having trouble with that are not showing in SERPs! Thanks! 3Foorka
Moz Bar | | HB176 -
Should I exclude prepositions in tracked keywords of moz analytics?
I'm new to Moz. Just set up my trial campaign, and it had suggested many keywords. Many of the phrases that were suggested do not contain prepositions. For example, instead of something like "sporting good stores in Chicago" it suggested "sporting good stores Chicago" Today, I looked at the on-page optimization suggestions, which are (of course) suggesting that I remove prepositions from my page to rank well. Well, as you know, that is unnatural to the reader. But I suspect people are searching in higher volume, leaving the prepositions out. I know that if I were to search for a sporting goods store in Chicago, I would probably leave out "in." What should I do? Should I remove all the suggested keywords, and make them readable (which people are less like using in their search?) Do I go back to all my pages and try to optimize it for a keyword that is natural, but does not include a preposition (such as Chicago sporting goods stores) or should I be doing something else?
Moz Bar | | osaka731 -
How Does Moz Shoot Whiteboard Fridays?
Okay, sort of a meta question here... My company, a global test preparation company, is looking into new ways to deliver online course content (both pre-recorded and live streaming). Around the office we have looked at dozens of examples of companies that do video presenting or teaching, and then I realized that I watch a great example of high-quality online video every week: Whiteboard Fridays! They look and sound fantastic! Moz team, what are you willing to share re: the setup you use? I'm looking for specific direction about lighting, sound, and equipment. Anything you share would be VERY much appreciated. Thanks!
Moz Bar | | ScottShrum
Scott 3-methods-fueled-by-data-and-tools-to-earn-more-and-better-links-whiteboard-friday0