Solved Payment Issue in Subscription Upgrade
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Hi, I’m trying to upgrade from the Starter to the Standard plan, but I keep encountering an error: "Failed to send subscription update to Stripe." Could you please assist me in making the switch?
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Hi @Devesh_Chauhan , my name is Andrew, from the Moz Customer Support team. I've modified your plan to the Moz Pro Standard plan as you wanted. This has attempted to charge you a pro-rated amount immediately, but some authentication is required by your bank to ensure this charge goes through. I believe you will have received an email about this, if not please contact your bank and ask them about 3D Secure. Once that authentication is complete, the charge will go through and you'll be on the Moz Pro Standard subscription as requested.
Please reach out to help@moz.com if you have any issues at all!
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Hello,
the same problem i have been facing right from since 2 months I have tried but I can upgrade to Moz pro -
@Devesh_Chauhan I was also making a payment, it was declined. I am unable to see a website DA like https://thesubwaysurfersmodapk.com
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Could it be that your browser, is stopping a page from popping up? such as the payment page? this happens with some e-commerce businesses.
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@andrew-hignett Thanks For your support.
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Hi @Devesh_Chauhan , my name is Andrew, from the Moz Customer Support team. I've modified your plan to the Moz Pro Standard plan as you wanted. This has attempted to charge you a pro-rated amount immediately, but some authentication is required by your bank to ensure this charge goes through. I believe you will have received an email about this, if not please contact your bank and ask them about 3D Secure. Once that authentication is complete, the charge will go through and you'll be on the Moz Pro Standard subscription as requested.
Please reach out to help@moz.com if you have any issues at all!
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