Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Let your business shine with Listings AI
      Moz Local

      Let your business shine with Listings AI

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Local SEO
    4. Local Listings
    5. 2 businesses same phone number

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    2 businesses same phone number

    Local Listings
    3
    3
    3058
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • brfieger
      brfieger last edited by

      I was wondering how I should approach a scenario where I am optimizing two different companies websites that have the same phone number but different addresses. This sounds like a weird scenario, however it is out of my control. Is treating them as two separate companies fine, or do I have to take special precautions when submitting business directories and what not? Thanks for everyone's help!

      As a side note, is their a way to use Moz Local with both companies, right now it is getting confused as to what business belongs to what listing.

      1 Reply Last reply Reply Quote 0
      • RyanPurkey
        RyanPurkey @MiriamEllis last edited by

        I agree with Miriam and give a thumbs up to her thorough response. I would only add that not having an additional number for the separate business is pretty inexcusable.  With Skype, Anveo, or any other myriad of VOIP and cell options, getting another number is a dirt cheap cost for someone running a legitimate business. Plus the value it adds for the business should more than cover the $50 or so they'd spend yearly.  If they still want the number to ring to the same line, the could just set up call forwarding on the new number... Again, all that should cost less than $100 a year and probably be even cheaper than that.  Best of luck!

        1 Reply Last reply Reply Quote 1
        • MiriamEllis
          MiriamEllis Subject Expert last edited by

          Hi There!

          I would really urge you to explain to the business owner that sharing a phone number is liable to create problems for them in marketing the business. Their Google+ Local listings could merge, mixing up their data and adversely affecting each business' ability to rank. Moreover, if the two businesses are sharing a phone number, I'm guessing that they have some sort of call center that's trying to divvy up calls for one business or the other and Google expects each individual business to be directly contactable at its local number.

          This might be a good thread on Linda Buquet's forum to show the business owner http://www.localsearchforum.com/local-seo-ranking/10508-business-2-offices-but-one-phone-number.html with an explanation of why no one would want to risk this kind of headache when a separate phone number should be an affordable and quick acquisition for any business.

          If the business owner will not listen to this advice, then I would only suggest undertaking working with them if they remove all references to the phone number from the Internet for one of the business and solely promote contact information for the second business. This suggestions is not likely to be well received, because doubtless the owner wants to market both businesses, but it would be really frustrating to me personally to undertake marketing in this scenario knowing it could just create a mess instead of the good results I'd hope to be creating for the business.

          On the Moz Local side, what you're seeing in the results is a pretty good illustration of the confusion a shared number can cause. While I believe you can list two businesses with the same phone number, I'm not 100% certain about this, and would recommend you contact the Help Team for further information on this. So sorry you're in a tough situation with this client - sounds like it needs some careful thought and a good chat with the business owner.

          RyanPurkey 1 Reply Last reply Reply Quote 6
          • 1 / 1
          • First post
            Last post

          Got a burning SEO question?

          Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


          Start my free trial


          Browse Questions

          Explore more categories

          • Moz Tools

            Chat with the community about the Moz tools.

          • SEO Tactics

            Discuss the SEO process with fellow marketers

          • Community

            Discuss industry events, jobs, and news!

          • Digital Marketing

            Chat about tactics outside of SEO

          • Research & Trends

            Dive into research and trends in the search industry.

          • Support

            Connect on product support and feature requests.

          • See all categories

          Related Questions

          • scottgray0620

            How do I rank for a different business categories on google local?

            Hello, How do I appear on the local listings for google in different categories or services that I offer? For instance, we're a physical therapy clinic by trade but we specialize in orthopedics, sports medicine, and lower back pain. Thus, how do I rank on google local for these types of services? Currently, we rank for physical therapy but we also miss out on a big part of our business by not ranking for these listings on local. Any help or suggestions would be greatly appreciated. Cheers, Scott

            Local Listings | | scottgray0620
            0
          • Mike-i

            GMB best practice for chiropractic office (individual vs. business pages)

            For a chiropractic or other doctor's office with multiple doctors, should each have their own personal Google My Business page page AND a business page for the practice? If they just have a business page now, is it worth creating a page for each of the individual doctors? And what if some of them have different focuses (like a acupuncturist and chiropractor), does that mean you should make individual doctor pages when you otherwise wouldn't bother? And IF we should create pages for the individual doctors, should they all have the same address and website since they work in the same practice. Curious if there is a best practice for this... has anyone seen positive or negative results with or without the individual doctor pages? Thanks!

            Local Listings | | Mike-i
            0
          • omeryamac

            Google Business - Adding location into business name

            Hello, I've a client that has many services in different locations and addresses with the same website and phone number. But the thing is they want me to involve location name to business name. Is there a way to add and verify as bulk ?

            Local Listings | | omeryamac
            0
          • RosemaryB

            How can I submit Baidu business listings if I live outside of China?

            A client of our wants to manage business listings for three locations in China.   We wanted to submit to Baidu but from what I've learned this is highly regulated (you live in China, pay a fee and call them to confirm). This is the only article I could find about submitting to Baidu: http://www.nanjingmarketinggroup.com/blog/baidu/how-can-baidu-maps-help-my-business Are there any conduit or 3rd party services available that can handle this? Thanks

            Local Listings | | RosemaryB
            0
          • BrianBotts.

            Using same business number on different websites

            Hello, I have number of websites in different locations with different business name and address with verified listings. However, I am thinking to use the same phone number on all the websites as it is difficult for me to keep track of all the numbers. So, is it okay to use the same phone number on different websites with different business name and address? Waiting for your thoughts. Brian

            Local Listings | | BrianBotts.
            0
          • coolhandluc

            Is there a purpose to the "google my business" description?

            Hi there Can someone tell me if the description serves a purpose in the google my business profile since:
            a) It is not displayed anywhere as far as i have seen (maps, 3 pack local results, knowledge graph, organic results)
            b) It is no longer considered as a ranking factor since it was abused so much Thanks

            Local Listings | | coolhandluc
            0
          • VicMark

            Adding multiple locations business to directories

            We have multiple locations business.
            Adding each location business info to directories. There are same services and everything for each location. Should we keep the same description for all listings or different for each location?
            Should we indicate Home Page URL (with 800 number, no address in footer) or location URL?

            Local Listings | | VicMark
            0
          • Brainlane

            Targeting both Dutch countries .NL & .BE --> 2 ccTLD's using rel-alternate or just one TLD?

            We want to target both Dutch countries .NL & .BE (Belgium & Netherlands).
            Should we go for the 2 ccTLD's using rel-alternate, or go for one TLD, .EU or similar? We currently have an SEO project going on where DNS.be & DNS.nl are equally important. Currently we are using the rel-alternate meta data. The .be website is doing fantastic, the .nl one seems stagnant and not really getting to target. For a similar project, we are now wondering whether we should go for the same approach, or just pick one TLD (.EU or similar). Note: we cannot create content that is regionally specific, since the content is just what it is and cannot be altered.

            Local Listings | | Brainlane
            0

          Get started with Moz Pro!

          Unlock the power of advanced SEO tools and data-driven insights.

          Start my free trial
          Products
          • Moz Pro
          • Moz Local
          • Moz API
          • Moz Data
          • STAT
          • Product Updates
          Moz Solutions
          • SMB Solutions
          • Agency Solutions
          • Enterprise Solutions
          • Digital Marketers
          Free SEO Tools
          • Domain Authority Checker
          • Link Explorer
          • Keyword Explorer
          • Competitive Research
          • Brand Authority Checker
          • Local Citation Checker
          • MozBar Extension
          • MozCast
          Resources
          • Blog
          • SEO Learning Center
          • Help Hub
          • Beginner's Guide to SEO
          • How-to Guides
          • Moz Academy
          • API Docs
          About Moz
          • About
          • Team
          • Careers
          • Contact
          Why Moz
          • Case Studies
          • Testimonials
          Get Involved
          • Become an Affiliate
          • MozCon
          • Webinars
          • Practical Marketer Series
          • MozPod
          Connect with us

          Contact the Help team

          Join our newsletter
          Moz logo
          © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
          • Accessibility
          • Terms of Use
          • Privacy

          Looks like your connection to Moz was lost, please wait while we try to reconnect.