Google Places - Remove Completely vs. Permanently Closed?
-
This is a bit confusing to explain so bear with me please.
We have a client that used to have an old law practice with a partner. The site and backlinks were very large and it had a lot of domain authority. It also had a very large citation profile and history.
The two lawyers have since split, but there remains multiple Google Places listings out there for the old partnership. We have fixed the one showing the old business practice name, but not the one that he setup for his personal name. One of the biggest hassles is that the old location he setup has his attorney name in the actual listing.
The issue is that we cannot close the old listing (we tried this), as it comes up permanently closed when you Google his name. If you search for his new Law Firm, the correct business listing that we have set up will show. The new listing also includes his name and has over 50 five star reviews. We hoped that the large amount of legitimate reviews would get rid of or at least suppress the old listing, but it is not happening.
So I am a bit confused as to what to do. If we close the old listing Google shows the red "permanently closed" listing when you Google his name. We cannot update the old listing information to show his new address as then it will compete with the new listing that we setup that shows all the positive reviews. The old listing was not created by us, and the new one was. The new one shows when you search for his Law Firm name in Google, but not for his personal name i.e "NAME HERE ATTORNEY" or "HIS NAME and LOCATION"
Interested to hear your thoughts. The only way I can think to fix this is to contact Google directly and see if there is a way to permanently delete the listing from Google maps, but I am not aware that this is possible.
-
1. He is the main lawyer at his new practice, but he also has one other.
2. We do not have access to the old listing. We contacted Google and they were able to tell us that the listing is owned by his old partner's email address (yikes!). They didn't exactly split on good terms, so I am hoping that Google will be able to release the listing so we can claim it.
Once we are able to claim, should we just delete it entirely? Would this action remove it from Google maps completely, or just mark it as closed?
-
Hey David!
That is confusing! Likely, you will have to go to Google on this one, but first:
1. Is your client the only lawyer at his new practice or are there multiple lawyers?
2. Can you gain access to the listing you are calling 'the old listing' to edit it?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Bingplaces.com wanting access to google account
Hello, we have a google my business account. On bingplaces.com it is saying they would like access to our google account. Is that normal for bing to share access with the google my business account? Thanks.
Local Listings | | MeritInsuranceGroup0 -
Google Listing Doesn't Appeare on 3Pack anymore
Hi, One of my GMB listing suddenly stopped ranking in the 3Pack Results. It used to always rank in 1st or 2nd position in the 3Pack results, Suddenly since 24th May it completely Flatlined, I don't know why but It doesn't show up in the results, or when I click see more. It completely vanished for that term locally. My Listing is based in Brisbane, QLD, Australia and it doesn't show up for that term in The Brisbane area. But when the Location info is Australia and not Brisbane, Australia it shows up again. I don't know what is the problem in this case... Any Suggestions will be much appreciated.
Local Listings | | Moxoms10 -
Is there is any benefit to linking to the Google page from RFQ contact page?
I have a Request for Quote contact page is there any benefit to linking from the Google + page? or the other way?
Local Listings | | ScottImageWorks0 -
How to create a 2nd Google listing for the same brand
Hi All, We have an office in Berkeley CA which has a Google listing. Now we have launched a new office in Hayward CA and we're thinking of how exactly we should create the new Google listing for the office: Create a new google account and submit the page URL in it? Create a new Google account under our Berkeley google account. i.e. to have both under the same account in Google Thanks, Tomer
Local Listings | | OrendaLtd0 -
Google Plus Pages for Doctors, SUPER confusing..help!
Hi Moz community, I carefully reviewed all info I could find and still cannot figure how to make this work. I am working for a medical practice that has 4 different office locations in my county. There are also 5-6 doctors and all of the doctors MOVE throughout the week from location to location. I know (from reading Google's exact guidelines) that they suggest creating a page for the doctor using only their name in addition to creating a page for each location. How do I set those doctor pages up? What location do I use? What contact info is okay to use etc? Super lost. Thanks all! Ricky
Local Listings | | RickyShockley0 -
Clients are not showing up on Google Places (Maps)
Dear Esteemed Mozzers, I am having trouble with a few clients not showing up on the map for Google Maps (Places). What's interesting is that for one of my clients, a number of her competitors (some of them in the same office building) appear on the maps, however, my client does not. Nevertheless, this client is on G+, uses Yext, Yelp advertising, PPC with Google, etc. and as far as I'm concerned, has signed up for every other 'local' listing service of value. With that, I'm hoping you guys may be able to point me in the right direction to get my clients back on track and showing up on the Google Maps (Places) listings. Thank you all in advance for reading this, I look forward to your responses!
Local Listings | | maxcarnage0 -
Awesome ranking (place 1/2) but my CTR is damn low! Some thoughts...
Hey all, with a few projects I'm ranking really great. Having a good amount of impressions with terms that have decent search volume. Webmasters shows: "tax consultant city" Ranking 1.4 => 1056 imp => 3% CTR "seo city" Ranking 1.2 => 329 imp => 1% CTR Whats up here? Competitors are seaching a lot but not clicking? Brand issues? Can't believe that. Title is boring? German titles a are longer... So I don't have enough room to play. Should I get rid of important keywords? Maybe I don't need them to rank? Gives me room for tests. Local Box is steeling all the clicks? We are in the local listings and above. Payed Ads are steeling all the clicks? At this point we don't use AdWords because of high costs and our great organic rankings It would be great to hear your thoughts. Cheers
Local Listings | | PascalKremp
Pascal0 -
Why is my location info on google+ correct in one state, but wrong in another?
One search was performed from Oklahoma, and one from California where the business is located. The Google maps data is wrong in CA, but correct in OK. The wrong info is the old business name that closed two years ago. I've written Google twice asking them to remove it from Google Maps, but they write back and say no. http://d.pr/i/KbIN http://d.pr/i/Gce9 Thanks for any input, I appreciate it.
Local Listings | | marshalllj0