The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. SEO and Digital Marketing Forum
    2. Categories
    3. Digital Marketing
    4. Conversion Rate Optimization
    5. Show Unique User Goal Completions in Analytics Instead of Totals
    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Show Unique User Goal Completions in Analytics Instead of Totals

    Conversion Rate Optimization
    4 2 7.0k
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Elite-Rob
      Elite-Rob last edited by

      Hello Everyone,

      Currently within Google Analytics, I have a mostly unfiltered view and several goals setup.

      One of my goals is tracking the download of an eBook (setup to track visits to the 'success' page of the download).

      At the moment (as I understand it), that tracks "TOTAL" goal completions.

      So, if the same user/person downloads the eBook twice, I will see 2 goal completions.

      What I'm trying to figure out is how to generate a report or view or something that tells me how many "unique" users have downloaded the eBook.

      Is this possible to do? And, can I do it using past data or do I have to setup a new filter that would only track unique users going forward?

      Thanks in advance.

      1 Reply Last reply Reply Quote 0
      • seanginnaw
        seanginnaw @Elite-Rob last edited by

        Hi Robert,

        Absolutely, that's correct - it will only count as one conversion.

        If a user comes back and downloads it again, that will be from a new 'session' and yes, this will be another goal conversion.

        Personally, I don't know any way of looking at Goals by unique users as it's typically a session level metric.

        Sorry I can't be any more help.

        Sean

        1 Reply Last reply Reply Quote 0
        • Elite-Rob
          Elite-Rob @seanginnaw last edited by

          Thanks Sean.

          i just want to clarify something to make sure I understand.

          if I have a goal that is a user going to "/ebook-success.html", then you are saying if a user hits that page twice in one session, it will only count as ONE goal conversion (not two)?

          But, if that user comes back a couple weeks later and download the ebook again, at that point will it track another goal conversion?

          Is there any way to track goals based on unique users only (provided GA can track them as a unique user based on cookies, inassume).

          Thanks!

          seanginnaw 1 Reply Last reply Reply Quote 0
          • seanginnaw
            seanginnaw last edited by

            Hi Robert,

            Goals will only trigger once per session - it's only GA events that fire multilple times, but there is the ability to view 'unique events' within Google Analytics.

            To use your example, as a 'Goal' in Google Analytics, downloading an eBook twice or downloading multiple eBooks in a session will only trigger one Google Analytics goal completion - effectively this is the 'unique' metric you're looking for.

            I hope this helps!

            Sean

            Elite-Rob 1 Reply Last reply Reply Quote 0
            • 1 / 1
            • First post
              Last post

            Got a burning SEO question?

            Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


            Start my free trial


            Explore more categories

            • Moz Tools

              Chat with the community about the Moz tools.

              Getting Started
              Moz Pro
              Moz Local
              Moz Bar
              API
              What's New

            • SEO Tactics

              Discuss the SEO process with fellow marketers

              Content Development
              Competitive Research
              Keyword Research
              Link Building
              On-Page Optimization
              Technical SEO
              Reporting & Analytics
              Intermediate & Advanced SEO
              Image & Video Optimization
              International SEO
              Local SEO

            • Community

              Discuss industry events, jobs, and news!

              Moz Blog
              Moz News
              Industry News
              Jobs and Opportunities
              SEO Learn Center
              Whiteboard Friday

            • Digital Marketing

              Chat about tactics outside of SEO

              Affiliate Marketing
              Branding
              Conversion Rate Optimization
              Web Design
              Paid Search Marketing
              Social Media

            • Research & Trends

              Dive into research and trends in the search industry.

              SERP Trends
              Search Behavior
              Algorithm Updates
              White Hat / Black Hat SEO
              Other SEO Tools

            • Support

              Connect on product support and feature requests.

              Product Support
              Feature Requests
              Participate in User Research

            • See all categories

            • Why my events are showing in real-time, but not in stored data in Google Analytics?
              zpm2014
              zpm2014
              0
              6
              14.7k

            • Have Google Shopping show site listings instead of Amazon and eBay listings
              Nobody1533077082756
              Nobody1533077082756
              1
              2
              1.5k

            Get started with Moz Pro!

            Unlock the power of advanced SEO tools and data-driven insights.

            Start my free trial
            Products
            • Moz Pro
            • Moz Local
            • Moz API
            • Moz Data
            • STAT
            • Product Updates
            Moz Solutions
            • SMB Solutions
            • Agency Solutions
            • Enterprise Solutions
            • Digital Marketers
            Free SEO Tools
            • Domain Authority Checker
            • Link Explorer
            • Keyword Explorer
            • Competitive Research
            • Brand Authority Checker
            • Local Citation Checker
            • MozBar Extension
            • MozCast
            Resources
            • Blog
            • SEO Learning Center
            • Help Hub
            • Beginner's Guide to SEO
            • How-to Guides
            • Moz Academy
            • API Docs
            About Moz
            • About
            • Team
            • Careers
            • Contact
            Why Moz
            • Case Studies
            • Testimonials
            Get Involved
            • Become an Affiliate
            • MozCon
            • Webinars
            • Practical Marketer Series
            • MozPod
            Connect with us

            Contact the Help team

            Join our newsletter
            Moz logo
            © 2021 - 2026 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
            • Accessibility
            • Terms of Use
            • Privacy

            Looks like your connection to Moz was lost, please wait while we try to reconnect.