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Latest Questions

Have an SEO question? Search our Q&A forum for an answer; if not found, use your Moz Pro subscription to ask our incredible community of SEOs for help!

Crawl errors are still shown after fixed

Fixed long ago "title too long" and some 404 errors, but still keep on showing on error statistics
Product Support | | sws1

0
Duplicate content

My question is about duplicate content identified on my site by Moz The pages identified as duplicates come from different areas of the site, different categories etc.
I realise the pages dont have much difference between them but would these pages be considered close enough to be duplicates http://www.youlesmotorcycles.com/clothing-male/reflective-clothing-non-tri http://www.youlesmotorcycles.com/accessories/luggage-hard
Product Support | | cavendish

0
Changed to HTTPS: Do I need to update Moz?

Hi Everyone! I have moved my website from HTTP to HTTPS. I believe that I've done everything correctly. Now that I've done that, do I need to update my Moz campaign (and how to do that)? Or, will Moz handle it itself? Or, do I need to create a new campaign with the HTTPS url? Thanks so much!
Product Support | | journeybeyondtravel

0
Delete

delete
Product Support | | helgeolaussen

0
Can i Have multiple Users on Moz. I want to give access to someone.

I want to provide an employee access to moz. Sharing my personal login and password is always risky. is there another way?
Product Support | | prestigeluxuryrentals.com

1
Is there a report that will show Keyword Rank History for the life of an active campaign?

I want to get a history of the keywords that have been tracked in an active campaign. This will allow us to see improvements over time.
Product Support | | liftedlogic

1
Why can I not crawl this site

I wanted to add this site as new campaign: new.kbc.be But it won't accept it. Why?
Product Support | | KBC

0
I have removed a subdomain from my main domain. We have stopped the subdomain completely. However the crawl still shows the error for that sub-domain. How to remove the same from crawl reports.

Earlier I had a forum as sub-domain and was mentioned in my main domain. However i have now discontinued the forum and have removed all the links and mention of the forum from my main domain. But the crawler still shows error for the sub-domain. How to make the crawler issues clean or delete the irrelevant crawl issues. I dont have the forum now and no links at the main site, bu still shows crawl errors for the forum which doesnt exist.
Product Support | | potterharry

0
I have the same domain name that branches out to 4 different locations on my campaigns. Can I combine all 4 of these campaigns into one campaign?

The one domain, documart.com is broken up into 4 campaigns on Moz. I'd like to put all 4 campaigns into one campaign if that is possible.
Product Support | | HotCoffeyDesign

0
Credit Card Payment Cancel

credit card payments (99 dollars), please cancel. I want to return the $ 99. (SEOMOZ 855-894-7355 WAUS)
Product Support | | Serkan-Guclu14

0
My trial version has expired and I didn't cancel the account. Need urgent refound!

Hello! I need help, I can't afford this right now and I didn't cancel by mistake, not on purpose. It happened that the mails -don't know why- arrived to de spam folder and I didn't know that I was being charged directly. I tried Moz for a presentation to a prospect two months ago. But I didn't get the client, so I still can't afford, it and I didn't use it. I'm sorry for the mistake, I only noticed this today when I checked my Spam folder casually. Please I need a refound! I will get a pro a account in the future, as soon as I can, because I love Moz! But now it's impossible to me to afford it, I'm in a big trouble. I hope you can understand my situation. Thanks a lot!
Product Support | | Viole55

0
Can I share read-only report with team members?

I want to give permission to one of our new consultant. Please tell me how i can share read-only access
Product Support | | Mtbcmarketing

0
Moz Campaign Not Updates

For some reason my Campaign hasn't run this week. It was supposed to run on Sunday, and it is now Tuesday. Just wondering if someone from support can take a look. Thanks.
Product Support | | TheWebMastercom

1
"Branded Reports" not branded email

I am a new Moz customer and specifically chose the $149 plan to get "branded reports" My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ. This is very frustrating and there does not seem to be a solution from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.
Product Support | | GEWEB

1
How do I remove a campaign?

I have a client that I no longer work with. I'd like to remove the campaign and I cannot figure out how. Can anyone please assist me? Edit: Nevermind, I found it under Analytics > Active Campaigns > Permanently Remove. Thanks anyway!
Product Support | | project.rockhopper

0
Exporting data

We're testing out another system and would like to export all of the data we've accumulated in Moz for our clients for as far back as possible. Is there a way to do this and if so can you describe how, thanks much!
Product Support | | seequs

0
FREE Trial Upgrade

I started a FREE 30 day trial and it expires in 3 days. I like the product and want to go ahead and start paying for it. I want the $149 per month level but when I hit the upgrade button it says that I have to pay $267.09! How does a $149 program come out to $267.09????
Product Support | | GEWEB

1
One of my campaigns is missing. Can it be recovered? Where did it go and why?

The missing campaign is Solaris (SolarisVail.com). It was the first campaign created in my Moz account. For some reason, it's not appearing in my campaign list. I really don't want that campaign to simply be gone.
Product Support | | Theron

0
Is there anyway to see historic data?

Hi, I've tried searching in past threads about this, but couldn't find any updated and recent answers. I'm looking for a way to see historic ranking and search data within Moz further than from a single month for organic visits, and further than 3 months for the keyword rankings. Is this possible? Thanks
Product Support | | xvpn902

0
Can Delete

My trial just expired and I had forgotten to cancel.
Product Support | | a1softwaregroup

0
February Monthly Reports

Hi! I'm wondering when monthly keyword ranking data for February will be available. Is there a set day for monthly data each month or does it change? Thanks! Ricky
Product Support | | SUCCESSagency

0
Moz free account

Hi, I currently have a Moz Pro account, if I was to downgrade to a free account am I still able to ask and answer questions on the Q&A area? Also, would I lose my points accrued?
Product Support | | KarlBantleman

0
How do i pull a report for a particular time frame

I'd like to pull a quarterly social media report for 3 months - is that possible?
Product Support | | BGcreativesolutions

0
Do Archived campaigns contribute to total keyword usage allowed in Moz plan?

We're debating whether to archive some campaigns or delete them entirely. One factor in consideration is if Archived campaigns count towards total keywords allowed in our Moz subscription. Thank you for your insights!
Product Support | | Bonfire

0
Invoices

where do I find my invoices on Moz panel?
Product Support | | mazzmediasrl

0
My trial just expired and I had forgotten to cancel. And $99 debited from my account.

My trial just expired and I had forgotten to cancel. I just got 99$ debited from my account and i don't want to continue this moz tool , so please refund my money. I am just a student I can't afford this software, please refund my money. And please make it fast.My account user Id: kunda.kmrAccount email ID: kundan@diwaliholi.comThanks in advance
Product Support | | kundan.kmr

0
Why is Moz Crawl Diagnostics labelling pages as duplicate when they appear to be different?

Moz Crawl Diagnostics is flagging some pages on the Doorfit website as duplicate, yet the page content is completely different and not identical. Example. Page: http://www.doorfit.co.uk/locks-security/secondary-security Duplicate: http://www.doorfit.co.uk/seals-and-sealants?cat=279 Does anybody have any suggestions as to why this might be the case? Thanks
Product Support | | A_Q

0
I plan to have multiple sites/compaigns. My Question: Is there a way to set up a limited account that one client would be able to view just their campaign?

I don't want a client to be able to see all of our other campaigns, just theirs. Is there a way to set this up?
Product Support | | darylgochnauer

0
Invoice

Where can i find the invoice? Thank you
Product Support | | xavicorral

0
Number of pages crawled = 1; Why?

Since November, we've been trying to figure out why, when I select Crawl Diagnostics, my number of pages crawled is only 1. In mid-november, we changed our URL. That is, we went from www.example.com/home-page/ to www.example.com/new-home-page/. My first assumption was that I needed to re-create my Moz profile. That didn't fix it. The only crawl error we get is the no rel="cannonical" found -- but it's there. We find it on every page, including the home page. Our content shows up in search. Moz bar shows us info for every page. I just don't know what else to check. Everything else in my dashboard seems to look as expected. Specifically, I've turned to Crawl Diagnostics to find 4XX errors on our site. Typically we find one or two per week. Sometimes 0. Sometimes 4 or more. But it's been 0 since November. I highly doubt we've arrived at perfection. Any thoughts?
Product Support | | seo-nicole

0
I am unable to access my campaigns. Is anyone else having trouble connecting to http://analytics.moz.com/?

I am unable to access my campaigns. Is anyone else having trouble connecting to http://analytics.moz.com/?
Product Support | | jleite

0
Keeping getting the same results for "link opportunities"

After solving my 404 error, the results in 'link opportunities' are still the same. How do i refresh the site and get updated results?
Product Support | | kevinbp

0
Cannot add new campaigns

http://analytics.moz.com/campaigns/new
I cannot add new campaigns. The bar just keeps loading and loading and stops there.
Product Support | | kevinbp

0
Duplicated content issue?

Hi, Moz tools tell me that I have approx. 15xx Pages with High Priority Issues [Duplicate Page Content] going thru the details here are the majority: many products no longer exist and visitor redirected (404) to a same not found page. duplicated content with url appended with utm_source/utm_medium/utm_campaign GA tracking paras. On those page there are already canonical tags plus I've configed those parameters in Google Webmaster "URL Parameters" how much of these warning could compromise the seo proformance or provided that there have been dealt with should I just ignore these warning?
Product Support | | LauraHT

0
Some of my pages stats are broken

Hello It looks like there is a problem with moz pro? I have some parts of stats missing for some of my pages... Tx
Seb
Product Support | | xarax

0
Agency clients question

We're a small agency and run multiple campaigns for clients. Two questions. Besides sending custom reports can we give access to the data to individual clients so that they can only see their data? Second, if the clients wants to download the data, how can that be done? Thanks,
Massimo
Product Support | | SpectrumGroupOnline

0
Delete my account

Hi, I want to delete my credit card information and my MOZ Pro account. How to do? Thanks,
Product Support | | gnhattien

0
Being forced to reconnect to GA every day

Every day I log into MOZ in the morning, and a message appears at the top (in red) saying that there's a problem with 1 or more of my campaigns regarding Google Analytics. Whichever campaign I open first has this same message, meaning that this is effecting that particular campaign. I click on the link provided in the message and am brought to a screen asking if MOZ can be connected to GA "offline", whatever that means. I click OK every time, and yet this problem persists. Moreover, it happens to whichever campaign I click first. I've done this to each campaign at least once, and to one 3 different days. Clearly the issue isn't connectivity to GA, but I'm worried I won't be getting data because of this error. If anyone knows how to resolve this or can provide some insight, please help. Thank you!
Product Support | | Lumina

0
Reports Issues

Hello there, I recently re-activated my account and I have some issues with the reports. I have been notified by email that the crawl has been successful and data were collected but they refer to January and February instead of November. What should I do? Thanks
Product Support | | PremioOscar

0
Invalid charged 99$ in trial 120 days

Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial
Product Support | | onuland

0
This web page has a redirect loop

This Page http://analytics.moz.com/pro/home shows in redirect loop. I am not able to add new campaigns. please check it.
Product Support | | Edynamic

0
Hello, I want to cancel my subscription.

Since I haven't used Moz for a while, is it possible to get a refund over this period I've allready automatically paid by credit card?
Product Support | | Tinusg

0
Is there a way to alphabetize the "Manage your Campaigns" screen?

We just went up to 100 campaigns and can't seem to find a way to alphabetize our list of campaigns. Anybody have a fix for sorting those alphabetically?
Product Support | | BKraff

0
Problems adding mention queries to my campaigns in MA !! ??

Hi I've tried adding new mentions for a couple of different campaigns recently, once today and once yesterday. I'm entering the query name and search query but the 'preview this query' button stays 'dull' and cant cant be clicked so i cant preview the query to then add the query/mention. Is there a bug with this feature at the moment ? anyone else having probs or adding mentions ok ? if someone from moz could confirm asap much appreciated ? All Best Dan
Product Support | | Dan-Lawrence

0
Historical link report

In the old version of Moz, it was possible to export a historical link report for entire duration of the campaign. Now it only shows 3 months worth of data. Is it possible to export the data for more than 3 months and if so, how is that done?
Product Support | | TranslateMediaLtd

0
Testing something, please ignore. Thanks!

Dear Lovelies, I am testing something in Q&A. Please disregard this question, thanks so much: Keep Q&A tidy. Search to see if someone has already asked your question before adding it. There are no dumb questions. Please be welcoming to all questions, and do your best to contribute in a positive way. We want to support all levels of expertise! Contribute. If you see a question you might know the answer to, don't hesitate to answer. That's all, folks! Catch ya'll later. Love, Christy
Product Support | | Christy-Correll

0
Historical ranking report - missing data from before 22 April 2013

Hi. I've pulled a historical ranking report but there is missing data for my site for Google US pre 22nd April 2013. Google UK ranking data is available and so is competitor data. Any ideas?
Product Support | | TranslateMediaLtd

0
Just a test, please disregard. :D

this is a test to see if this thing is on.
Product Support | | jennita

0
I'd like to "pause" my account for a few months without canceling it. Is there a way to do so?

I'd like to "pause" my account for a few months without canceling it. Is there a way to do so?
Product Support | | Akufnx

0
I want to delete my account here. How do I?

I created an account here, put my data, address and credit card, but I want to cancel my account and I'm not getting. How do I?
Product Support | | Tifanny

0

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