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  • trumpfinc


    I want to download the keyword ranking reports so I can look at them in excel. I do see the PDF option which shows me the list of 100 keywords and what number I am currently ranking for. I want to see that but in an excel form. When I click the "new rankings csv" it downloads a sheet with over 1200 rows in it. Basically I want to see the keyword report that the PDF shows (the 100 keywords and the current rank) in an excel format. Am I missing that?

    Product Support | | trumpfinc
    0
  • mateusresende


    It's a lot of disappointment.
    First, the cancel button stops working.
    Second, after complaining he returns to work. 4 days before.
    third, we cancel.
    Fourth, today you STEAL me $ 99. That's assault!
    Please return my money!

    Product Support | | mateusresende
    1
  • LM360_Digital


    We are experiencing issues with two client locations for Hillcrest. Hillcrest Home Care and Hillcrest Hospice Care. The Hospice Care location is displaying as Home Care, and one of the duplicate Home Cares is saying it is paused. This might be due to the fact that Google flagged Hospice Care as a duplicate of Home Care, because they are at the same address but have different suite numbers. Please help ASAP. Thanks.

    Product Support | | LM360_Digital
    0
  • Andy-Halliday


    Hi Is there any issues with the campaign section? https://analytics.moz.com/manage-campaigns I keep getting a 404 error page. Thanks Andy

    Product Support | | Andy-Halliday
    0
  • Diamond.Dog


    I've moved jobs and that meant changing emails and handing over my Moz account to the company. Afterall, it was the company that paid for the Moz account. I was wondering if I could transfer my points/profile to a new one? Or is it a case of starting from scratch again?

    Product Support | | Diamond.Dog
    0
  • ModowestNZ


    Hi guys, We received the following error from our Moz report, our hosting companies says it's isn't an issue but I wanted to get your feedback as it seems a bit odd. We recently moved eventfull.co.nz to a VPS and setup an EV SSL. We moved another site to the same VPS and added EV SSL and it isn't reporting any issue. Hosting companies feedback below error message | Crawl Error Error Code 804: HTTPS (SSL) Error Encountered Your page requires an SSL security certificate to load (using HTTPS), but the Moz Crawler encountered an error when trying to load the certificate. Our crawler is pretty standard, so it's likely that other browsers and crawlers may also encounter this error. If you have this error on your homepage, it prevents the Moz crawler (and some search engines) from crawling the rest of your site. | | I am just running some tests on the SSL cert installation now, but so far all appears to be fine. I've checked your .htaccess file and there is nothing that should be blocking them, and the logs show nothing unexpected or any SSL failures. SSL Labs test returns an A rating with no errors. One possibility (though, it's a long shot) is that we never increased the HSTS time beyond 3600, so it's possible that the crawler is failing because of this perceived insecurity. However, if there is some other issue going on, increasing the HSTS time would be a bad idea, so I suggest some further monitoring and testing. You may need to contact Moz about the issue and see if they can help. Is there any other evidence of SSL failing to load? Have you experienced any other issues, or is it only the Moz report that is indicating any problem? |

    Product Support | | ModowestNZ
    0
  • moz1122


    I want to Moz refund my money. My trial just expired and i had forgotten to cancel

    Product Support | | moz1122
    0
  • Gigito


    Hello, Moz community. I have a big problem, today by accident i suppose i was charged 149$ for the Moz Pro subscription plan, but i have already earlier today canceled my subscription plan. 
    Now Moz is a great seo based application, but i was only testing the field and do not need those kind of services and plus living in a third world country 149$ would literally mess my whole month. Is there anyway the payment to be reversed, the transfer is still in the waiting and the payment has not been completed. Waiting for response, 10x

    Product Support | | Gigito
    0
  • paulazoid


    as Q explains, my card expired, tried to renew subscription and get a message saying declined, duplicate transaction?

    Product Support | | paulazoid
    0
  • Stephaneham


    I was just billed $99 USD by Moz and I didn't wish the continue the subscription. Is it possible to cancel it and get a refund?

    Product Support | | Stephaneham
    0
  • leannegoff


    Since the page optimization tab has updated all my previous page scores and rankings are no longer there. But if I am looking at the pages on the dashboard tab, they show up. When in the page optimization tab and try to click on a page to see the ranking, score, and tips to improve, it doesn't show any data. The page is almost blank. What happened and how do I fix it?

    Product Support | | leannegoff
    1
  • MikeRoberts


    So, I've been away from the SEO world for a few years but now I'm back in full swing and I noticed I have enough points for "A special MozPoints t-shirt and a Roger vinyl figurine" but had never gotten those because I assume it must have become an added swag during my hiatus... but I'd absolutely love to get hold of that as my boss is a big Roger fanboy and it would be hilarious to have that on my desk as a friendly mocking. If I can't, I can't. But I figured it couldn't hurt to ask.

    Product Support | | MikeRoberts
    2
  • Brando16


    I need to remove a user or seat from our Moz account but I don't seem to have the ability to do that. Is there anyway for me to remove a user?

    Product Support | | Brando16
    0
  • ATP


    Hey, I have noticed that for the last 3 weeks or so the emails from Moz have been displaying incorrect information. The results it shows in the email seem to be from previous crawls. For example The previous week a sitemap that didn't update that caused 400+ pages to appear as 404's. This wasn't reported in the email and it stated there were only 2 errors on the site. (Of which we knew about anyway and choose to ignore). Thankfully i checked the crawl report anyway out of habit and saw the onsite report to show 400+ crawl errors. I went on to fix these errors. This week, the crawl report showed 400+ crawl errors, I immediately logged on to the website to check the campaign to find there are only the 2 expected crawl errors. It is almost as if the info from the campaign is being pulled and emailed to me seconds before it is updated from the crawl info. I am finding this to be the case in both the keyword and crawl errors email reports.

    Product Support | | ATP
    0
  • limited7


    Hi there. A week or so ago I thought I saw a message saying I could get 30 days more of the trial period if I filled out the profile.  I filled it out today and have 34 moz points but still getting a message that my account is about to expire (in 3 days).  Did I miss the offer because I stalled on filling out the profile?  Is there anything else I could do to extend the trial?  Thanks!

    Product Support | | limited7
    1
  • Answer2cancer


    Hey guys Im sure this question has been asked before but I could not find it. I promised I looked hard. I hooked up my account three days ago. For some reason Google Analytics is showing that I am indeed getting some good traffic to my site. But Moz is reporting zero zero zero across the board for anything and showing I have zero back links which is not correct. I thought it would eventually start working but its not. Any suggestions?

    Product Support | | Answer2cancer
    0
  • Michelle-Meyer


    We are in the process of a website redesign and have initiated an SEO campaign on the current site to set benchmarks. Does it make sense for us to run a separate SEO campaign on the testing site as well? Michelle

    Product Support | | Michelle-Meyer
    0
  • Monitronics2015


    I'm newer to Moz...Is there a way for me to look at older reports? For example, I want to compare January numbers with December numbers but I did not save my December reports. I'm hoping this is just something small, but please let me know if this is possible!

    Product Support | | Monitronics2015
    0
  • bruce64


    'I have signed up for a free trial - simple steps - how do I cancel?'.

    Product Support | | bruce64
    0
  • amberjmorrison


    I created an account for some research for my uni work and forgot to cancel my account. I am now £100 down and I dont want to use Moz any more. Could you please refund my account as I am a student and cannot afford this service. My Account is ** and my email is **

    Product Support | | amberjmorrison
    0
  • dasmedia


    Hello, We would like to cancel our account and get a refund for the remaining months. What are the steps we need to take? Best Regards D

    Product Support | | dasmedia
    0
  • ciznerguy


    Can I Use Moz for RTL languages?

    Product Support | | ciznerguy
    0
  • KBC


    Using moz quite some time, but I don't have any crawl data anymore. What happened? (www.kbc.be)
    http://analytics.moz.com/settings/campaign/517920.1128516

    Product Support | | KBC
    0
  • seo-nicole


    On the insights portion of one of my campaigns, I continually see this message: " You will see rankings for the 100 keywords we found for you very soon. In the meantime, add more keywords for [XXXXX].It has said "very soon" for quite some time. How do I get this section to work?

    Product Support | | seo-nicole
    0
  • JordanRailsback


    I can haz question?

    Product Support | | JordanRailsback
    0
  • abcblogging24


    Alas !! almost 150 dollar has been deducted by moz. about a month ago i tried moz pro and didn't have any idea that they will take subscription fees automatically after the month end. Oh nooo ! I want my money back. I don't need your tools right now. please help me out. email: abclblogging@gmail.com username: abcblogging24

    Product Support | | abcblogging24
    0
  • Lumina


    I'm wary of giving more information as it's probably best that little to no one be able to access Moz staging for one reason or another. I should also mention that this was done very unintentionally on my part. That said, from the 404 from Moz Pro home, I tried to access "My QA", and that's when I realized that everything I did thereafter was within staging.moz.com (and posted a question similar to this one). Does Moz permit access to their staging site, or did I stumble upon a mistake - or Moz-stake, if you will?

    Product Support | | Lumina
    0
  • pharmacieDefrance


    Hi, I want know how to unsubscribe from Moz, there is no options in "Billing and Subscription" ? Thank you in advance.

    Product Support | | pharmacieDefrance
    1
  • tonycord10


    How can I improve our sites domain authority?

    Product Support | | tonycord10
    0
  • SamBagai


    My trial just expired and I had forgotten to cancel. I just got 99$ debited from my account and i don't want to continue this moz tool , so please refund my money. I am just a student I can't afford this software, please refund my money. And please make it fast. My Account email ID: bagailucky@gmail.com   Thanks in advance

    Product Support | | SamBagai
    0
  • Master-Charles


    on Oct 1st I set up a report to be sent to my client MONTLY... however it says the next report will be sent out Dec 1st. Same on other clients...is this monthly or every 2 months

    Product Support | | Master-Charles
    0
  • Anders_Alknes


    Hi guys, I use Moz at work and I love the software. I also have  a small company (a webshop) that I just started that I manage on my free time. I'd love to use Moz but it's to expensive and I don't need 5 campaigns. Is there anyway to just get a one campaign plan?

    Product Support | | Anders_Alknes
    0
  • Jen_Floyd


    Our team is growing and we are running into each others' research on the tool!  Will our users ever be able to use their own instance of Moz? Also, how about a historical archiving function for research? Would be nice to record past research as similar requests come to us in the future. Wish list stuff - thx.

    Product Support | | Jen_Floyd
    0
  • Dan-Lawrence


    Hi I had to reset my Twitter account in campaigns yesterday and theres now no data in them, i take it then that we must allow few days for data to propagate into our campaigns when we reset, or is there possibly and error ? (has been about 24 hours since i reset) All Best Dan

    Product Support | | Dan-Lawrence
    0
  • Dan-Lawrence


    Hi I received an email late last night (GMT) saying one of my campaigns had updated yet looking at the campaign online says last updated on the 13th ? Normally my campaigns have fully updated for the week by Wednesday latest. Other Notifications & Misc Queries: A Key Words on-page score has increased from 36 to 96 (these used to be letters, has grading changed ?) yet no on-page work has been carried out on this particular page for many months so how can it change so radically, is it just that Moz crawler has only just taken note of it ? When is the on-page opportunities section going to be complete/fixed (as in include a KW) i asked about this soon after it was launched but still lacks the all important kw to give it meaning/a useful tool. Am i right in thinking that until it includes the kw its totally meaningless ? When clicking Question Category (below) i cant change slection after clicking a radio button it cant be un-clicked, is this prob my side or yours ? All Best Dan

    Product Support | | Dan-Lawrence
    0
  • SBowen-Jive


    I've downloaded the CSV of the Crawl Diagnositcs report (which downloads as the "Crawl Issues" report) and the CSV from the Crawl Test Report, and pulled out the pages for a specific subdomain. The Crawl Test report gave me about 150 pages, where the Crawl Issues report gave 500 pages. Why would there be that difference in results? I've checked for duplicate URLs and there are none within the Crawl Issues report.

    Product Support | | SBowen-Jive
    0
  • CaxtonFX


    Hi All, I keep receiving the following message "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." I have reauthorized numerous times with no luck. Thanks

    Product Support | | CaxtonFX
    0
  • hexdigital


    Hello, When granting access via multiseat, can this be done to a single campaign rather than a full account? Thanks.

    Product Support | | hexdigital
    1
  • tamainoboru


    Diar sir. I want add additional users to my account. Can I? tamai@softplanning.jp

    Product Support | | tamainoboru
    0
  • rmsiddiqui


    Dear Moz team, I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Suddenly at the end of this 1 month term period Moz tried to cut 149 Dollar from my account without notifying me. But they could not because my credit card was locked. Is not a kind of cheating? I tried to delete my credit card deTails from the account but there is no option to delete. Why? please answer my question and delete my account permanentl. Rezwan Siddiqui rmsiddiquii@gmail.com

    Product Support | | rmsiddiqui
    0
  • Propecta


    Hi there, We've decided to move to another platform for SEO reporting etc. (sorry! it's been fun!). How can we download or otherwise archive our historical data in Moz - in particular, the history of rank tracking? Thanks much,
    Nate

    Product Support | | Propecta
    0
  • leannegoff


    When looking at the "Add manage Keywords" is that my complete list? Will it infinitely scroll to the bottom of all tracked keywords or are there others hiding on another page that I cannot find? I'm looking to pair down my keywords because when I first started I wasn't using a strategy. I want to make sure all of those older keywords are retired. Thank you!
    Leanne

    Product Support | | leannegoff
    0
  • Mekounko


    why moz do not show website competitive metrics? meko.lv and why site meko.lv has high spam score? I dont see any reason for that??? metrics website is meko.lv NKpqhns

    Product Support | | Mekounko
    0
  • Nikki959


    Hi A number of our campaigns have been disconnected from GA and every  time we connect them it says it has, but when you go back, it is disconnects again. I found this thread on this forum: https://moz.com/community/q/google-reauthorization-in-moz#reply_216161 Is this still relevant? Thanks. Regards
    Nikki https://moz.com/community/q/google-reauthorization-in-moz#reply_216161

    Product Support | | Nikki959
    0
  • leannegoff


    Is there a limit to the number that I can track and monitor? Is that why some of these don't have names? optimization.jpg

    Product Support | | leannegoff
    0
  • ppatgbh


    I want to stop use MOZ PRO. How to stop billing to MOZ?

    Product Support | | ppatgbh
    0
  • sbridle


    Hello all, hoping someone can help - couldn't find anything on this subject in the Q&A already... I'd like to associate some existing Moz analytics campaigns with a different Moz Pro account, is this possible? I know I could just start a new analytics campaign in the different pro account, but I don't want to lose all of the data Roger has already collected on the site; I feel it would be a tragedy after all his hard work, and it wouldn't be convenient for me. Hoping someone can help!

    Product Support | | sbridle
    0
  • torbett


    Hi, 507 Temporary Redirect We made changes for 302 redirects which are listed in crawl diagnostics report. Now "Compare" and "Wishlist" links are already removed from our source code. All required changes are made but still your report listed Compare and wishlist links. We made changes on Friday (14/8/2015) and waiting for new updated report. Link: http://www.stopwobble.com/ Please let us know what is the exact issue. So that we can fix it.

    Product Support | | torbett
    0
  • jon.white


    Hello! I am the Moz Analytics product manager here at Moz, and I want to let you know about a change that is coming. Brand and Mentions is being retired
    On August 20, 2015, we are retiring the Brand and Mentions feature in Moz Analytics in order to focus our efforts on features core to search marketing. Don't worry though, you can still use Fresh Web Explorer to access the same data instead (more below). Why?
    When we first launched Moz Analytics in 2013, one of the goals of the application was to allow you to track the visibility of your brand and how it relates to your branded organic traffic and direct traffic. However, since then, a couple of things have changed: (not provided) for Google, and now Bing, have meant that it has become almost impossible for us to accurately estimate the amount of traffic that has come from branded organic keywords. We had to adjust product direction based on this. We have learned our Moz Analytics customers are still more passionate about our core SEO features (rankings, links, traffic and crawl) than they are about Brand & Mentions. Unfortunately, it didn’t evolve as we intended
    While other tools and features have seen significant iteration and improvement over time, Brand and Mentions has not. We no longer feel it is the quality we owe our customers, and recognize that Fresh Web Explorer offers better functionality. A retirement benefit, if you will, is that we will be able to focus time on innovating our other core SEO tools. Fear not! Fresh Web Explorer gets you all the data you need!
    If you are a regular user of Brand and Mentions, don’t worry – You can still get all of the data in Fresh Web Explorer; a searchable database of millions of recently published pages and articles, which is updated every 4 hours. To learn more, visit the Brand and Mentions page for any Moz Analytics campaign. Now there is only one place you need to go to find mentions data. We have also increased the number of Fresh Web Alerts you can setup from 10 to 35. What Brand and Mentions users need to know A small number of customers will be impacted in the following ways: If you have a custom report setup with Brand and Mentions data, this data will disappear from reports published after the feature is retired. You don’t need to do anything, this will happen automatically. Fresh Web Explorer allows you to see historical data for up to 30 days, whereas Moz Analytics showed saved query history longer. To see trended data for longer than 30 days you will need to export it periodically. OK got it! What should I do now? If you were not using Brand and Mentions, then this change doesn’t affect you.  If you were a regular user, you’ll need to move your queries to Fresh Web Explorer before the shut-off date: Visit a campaign and use the link at the top of the Brand and Mentions Overview to learn how. More questions?
    Please feel free to post comments and feedback below. If you would like help migrating your data, use the Help button in the bottom right of your screen to chat to one of our Customer Success team members. Thanks! Jon

    Product Support | | jon.white
    6
  • alicedeans


    Hi I don't want to continue my pro account and want to cancel the subscription.
    I do not see a direct link for it.
    Please help for the same before my first payment is made on 26th July 2015. Thanks

    Product Support | | alicedeans
    0

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