Skip to content

Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

Latest Questions

Have an SEO question? Search our Q&A forum for an answer; if not found, use your Moz Pro subscription to ask our incredible community of SEOs for help!


  • Hi, We have been using Moz now for a few weeks now and we are trying to run reports based on various time frames and can't seem to do so? For example on the if we needed a report from say 17/04/2014- 30/04/2014 how would we achieve this? Or if we wanted to schedule reports based on a calendar month- how do we achieve this? I tried running reports on the 1/05/2014 and  received reports for Apr 25 - May 2, 2014. Also on the DASHBAORD- the timeframe only appears to display  'WEEKLY' and the last week of the month- 23th April- 30- Apr. Or will this change once we have more historical data compiled? Thanks,

    Product Support | | Faxem
    0

  • I recently redesigned my 2 websites.  Both are large 80+ page sites with unique text on every page, no keyword stuffing and generally using all the proper SEO techniques ( I hired a professional w/ 10 years experience).  My pages rank for the targeted terms, but MOZ reports say "Not in the Top 50".  I had friends run "Clean Searches" from the west coast and we were ranking.  Prior to the redesign, I used MOZ and the reports were very accurate.  Should I reset my MOZ account or what?

    Product Support | | KevnJr
    0

  • Hey guys - just so you know I got this today from a ghost on Moz. Hello,
    I like your profile in this moz.com community network and I think you are a nice person. Can we get in contact? I'm sorry if i am embarrassing you, I got curious to know you better after viewing your profile i think that i have something important to exchanged with you i shall explain more about myself including my pictures, please E-mail me to  not in this site because i am a new in this community and i don't visit this site often, I'd like to get to know you if you don't mind
    Please i will Tell you more about my self
    thanks & regardsFigured I would share and keep you up to date.Your pal,Chenzo

    Product Support | | Chenzo
    1

  • Hi, I keep on getting this error on my moz campaigns "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." Everyday i click the reauthorize now and make sure everything is sync properly, but I keep on getting the same error everyday, is there something wrong with GA connection with Moz? I really need urgent help with this problem as I have more than 15 campaigns on moz and this tool is very important for my reporting. Thanks

    Product Support | | Josh.B
    0

  • I am only interested in this service.  Also, I am in a demo period and although I've linked my Moz account to Followerwonk, the features are still unavailable to me to test them out.  Thanks!

    Product Support | | dgadoury
    0

  • I am trying to get a refund and cancel my subscription.

    Product Support | | nuclearfusion
    0

  • I need to send a report to my developers including the url's which have duplicate page content. Unfortunately the Moz download report only includes the pages that are affected by duplicate page content.

    Product Support | | simmo235
    0

  • I've had my MOZ account for a while and have just dealt with this issue for a while now but it is really getting annyoing. My Google Analytics account will not stay connected. Eveery time I refresh a page or click to a different page, I get a notification that reads "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now." I click the link to reauthorize and it says it was successful, But then as soon as I refresh the page or click to a new page withing Moz Pro, the message appears again. I've tried the fixes listed in all the other questions about this issue Follow this link https://accounts.google.com/b/0/IssuedAuthSubTokens. This page displays the current OAuth tokens you are using. Once you reach the page, simply press the revoke button (illustrated on this screenshot: http://screencast.com/t/vjh3KrjRRIe) for services that you are not using right now, as well as your current Moz token. Once you are done with that, simply go back to your campaign settings, disconnect your GA profile and reconnect (I recommend you use a fresh incognito window). And they do not work. Please help me solve this very annyoing issue!

    Product Support | | mr_w
    0

  • I have read that moz have now added the feature to select monthly timeframes when running reports. In my Account, I can only choose Weekly (the previous week) How do i go about selecting Monthly Timeframes? Thanks Adam

    Product Support | | AMG100
    0

  • I would like to cancel a campaign of a client I am no longer working with. How do I cancel it?

    Product Support | | FreshCatch
    0

  • Is anyone else missing March 2014 monthly reports? Also, I didn't find a "contact us" email in footer or header nav of site. Is there a simple support email I can just send this question to? Thanks anyone in advance.

    Product Support | | colejolley
    0

  • My question is regarding the "Track up to 50 keywords over time." and the "x of 100 full SERP Analysis Reports run this month" Is it possible to increase these fixed numbers? or do I have to use a secondary account? It would be nice to have history for more keywords then 50. and the same goes for the SERP analysis report.

    Product Support | | Justian
    0

  • Hello Moz, I am currently in my free trial period of Moz Pro and am enjoying it very much. However, I would like to be able to track more than just three competitors per campaign. Is this something that is available with an upgrade?

    Product Support | | InterCall
    2

  • Hi I have my master logins for Moz but just wandering if i can grant a degree of access to employees via their own logins (just 1 person at this stage) since i dont want to share mine (since use for other stuff too) and ideally dont want them to have full admin permission (such as being able to delete campaigns) ? Cheers Dan

    Product Support | | Dan-Lawrence
    0

  • Rather than creating the same report layout for each of your campaigns in Moz Analytics? Anyone know?

    Product Support | | PeterAlexLeigh
    1

  • The Account code hasn't  changed in either Moz or on site? Also I added 53 new keywords to my campaign and they haven't all been ranked, it's like Moz has done half a job?! S.O.S.

    Product Support | | danwebman
    0

  • It used to be that I received just one weekly report per campaign when using MozPro. Over the last couple of weeks/month (since creating MozAnalytics reports) I've started to receive 2 reports for the same campaign...with no different whatsoever, apart from the time that they have been sent. I've been back into the old MozPro campaigns and deleted any automated reports that were being generated there, and so now I should have just one weekly MozAnalytics report from each campaign. Has anyone had this problem before and do they know how to fix it? Getting really annoying, especially with 13 campaigns resulting in 26 emails! Thanks

    Product Support | | bricktech
    0

  • How do I cancel my MOZ account?

    Product Support | | IlzeBritton
    0

  • I want to have my website audited by an external SEO expert and I was wondering if there is a way to give access to my moz account without my billing information and subscription management features. Thanks!

    Product Support | | briodf
    0

  • Yesterday morning I had emails about updated crawl, ranking and on page reports being available however nothing in my dashboard is newer than 2/21. I waited through yesterday to see if things changed, logged in and out etc but nothing new has shown up. Any ideas on why that is the case?

    Product Support | | sea2dca
    0

  • Hey Moz - I just had a question regarding the Moz Pro Account. Sometimes I find myself torn between using my personal Moz account, and the Moz Pro Account associated with my company (and my team). Is there a way to link a personal account WITH a company pro account, so I could post as myself, build my own cred, but still enjoy the benefits of Pro on my company's dime? Thanks!

    Product Support | | Blenny
    0

  • "Oops! Try refreshing the page, if that doesn't work, please click here to contact our help team." Yu0PY7g

    Product Support | | matthewjharris
    0

  • I have a new url, and I'm trying to create a new campaign for it. But in first step when i enter the domain, an error message pops up saying the url is invalid. could you help?

    Product Support | | ALLee
    0

  • Before signing up and having a followerwonk account I was able to track the most active hours of my Twitter followers. However since I have signed up I have not been able to view these statistics. My 30 day trial is coming to an end in a week, but I wouldn't have thought that would effect why I can't see something. I thought it would be under the drop down menu of analyse followers, however it is not. So I just need to know why I can't find the option to track when my followers are most active?

    Product Support | | BexW
    0

  • Currently I'm sharing a MOZ account with an SEO buddy of mine.   So, let’s say we want our own account eventually.  Would I be able to export historical keyword data to a new account?

    Product Support | | fwymanagement
    0

  • Hi guys my whole moz account went awol - lost all my previous campaign data in terms of search listings - got a bit fed up so started from scratch, the first week was ok but now I login to see where I am on the search engines and all I get is '-' can anyone help - I am paying top dollar for this service but it seems so unstable, I thought I was using this to save me time keying in hundreds of search phrases and manually checking them and as I am sure many of you will appreciate checking daily can drive you crackers so I signed up with the belief that once a week I would get an in depth report and as such I could take a sigh of relief and get away from the obsessive compulsion to check my listings daily - this does not seem to be the case - pretty frustrated to be honest. kind regards Gareth

    Product Support | | GarethParkin
    0

  • Hi, I would like to edit my profile and also add my new website http://www.couponcode.in but I always get this error message: "There was a problem saving your custom URLs" Please help!

    Product Support | | ParvatiSingh
    0

  • If I want to cancel after six months, do I have to pay for the rest of the year or can I cancel per month?

    Product Support | | Sophie-Kool
    0

  • My dashboard or keyword rankings haven't updated in 2 months, is this a bug or am I doing something wrong? The account page indicates the campaigns are active. Derp.....

    Product Support | | linhha
    0

  • Hi, Can someone from Moz Team help me out. I just checked my campaigns and they are stuck to Dec 2-8 data. It's already February LOL.

    Product Support | | en-gageinc
    0

  • Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial

    Product Support | | zemosdesign
    0

  • Hi, I'm trying to add http://www.isotopx.com/ as a campaign in my Moz account but I keep being told the URL is invalid. The site is active on the Internet and I have Webmaster Tools and Google Analytics access so I'm confused why Moz is struggling to connect. Any help would be appreciated. Thanks

    Product Support | | Web-Incite
    0

  • I got the email that Moz crawled my site for the week of February 8. I expected to log in and find some shinny new data, but new stats are not showing in my dashboard yet. Is there a delay? Is there something wrong?

    Product Support | | ChadC
    0

  • On a number of my campaigns, Moz is continually asking me to reauthorise analytics. I reconnect and then if I refresh the page, back comes the reauthorisation warning - this is a fairly new occurrence, it used to work perfectly. Thanks for your help.

    Product Support | | RichTWood
    0

  • Hi everyone, I'm a new user of this amazing tool MOZ analytics and I have a question about the crawl diagnostics. How can I indentify the part of my pages considered as duplicate content (pages with high priority issues) ? Witch text is duplicated ? Thank you very much for your help. 5aTAMR4

    Product Support | | jvottero
    0

  • Hello! We've posted this within the apps, as well as on our social channels, but I wanted to share it here as well. We are doing required database maintenance tonight starting at 7pm, Pacific time. This update will help make things work a bit quicker. Woot!  The rest of the tools will still be available at http://moz.com/researchtools. Thank you for your patience!

    Product Support | | jennita
    2

  • Hi How do you delete a campaign in Moz Analytics ? (i set up 2 campaigns for the same project by accident) cheers dan

    Product Support | | Dan-Lawrence
    1

  • Hey guys, Is anyone else having an issue with this? I leave MOZ analytics open all day and it times out after a while. When you refresh your page when it has timed out, it goes into a redirect loop. It also doesnt let you log back in before you first log out (even though your session has already timed out). Not the greatest UX and I thought I should see if anyone else is having the same issue. Let me know your thoughts!

    Product Support | | JoshGaskin
    0

  • I've been trying to access Moz Analytics for over a month but have continued to see this error message: http://screencast.com/t/GMnN6l9WEI tried on all browsers and cleared my cache. The login works, because I am able to access it on other computers but not on my primary computer. This leads me to believe that Moz' servers are blocking out my computer's IP address for whatever reason.I've tried emailing the help team and calling but have not gotten any sort of response so far. Anyone have a solution?

    Product Support | | EvolveDigitalLabs
    1

  • Hi I have just completed setting up a new campaign in Moz Analytics but when i press finish theres a graphic representing somehting updating/loading and then nothing happens like a message saying campaign set up complete and it just stays on same page. Does that mean its set up or theres a problem ? Cheers Dan

    Product Support | | Dan-Lawrence
    0

  • I'm a little confused as to how the crawl limit works. Since there seems to be a 10K per week max, the crawl limit can't be per week, so what is the time period? Also, does that include crawling sites entered as competitors?  Right now I'm at 14/25 sites and most of them are under 1,000 pages so I'm not sure how I hit that limit (other than a one-time spike of 28,000 in November).

    Product Support | | David_Moceri
    0

  • My billing history tab no longer has my invoices!  Can I find them somewhere?  TIA

    Product Support | | seo_analytics
    0

  • Hi Is anyone else seeing a drop in DA across the board ? Has Moz changed the criteria/scoring method ?. I have a client/project that naturally achieved some great links from high authority sites on contextual pages yet the DA has dropped by 2 points in the month or two since, when i would expect it to have gone up or at least stayed the same. In addition the link profile has otherwise improved with an increase in subnets, ips, links, domains etc etc so combined with above would certainly expect a rise in  DA Anyone else experiences similar or someone from Moz can confirm if scoring method changed or possibly not yet discovered these links ? All Best Dan

    Product Support | | Dan-Lawrence
    0

  • Where can I contact customer support? I've sent several emails and no answer back. Is this company a scam? My trial just expired and I had forgotten to cancel. This is terrible. No phone numbers and no support ticket. How can I subscribe to a ghost company? Ulymar.

    Product Support | | uly4
    0

  • Hi Pls advise when these have been regenerated once fixed or will they just be emailed out automatically ? My clients all after their New Year monthly & quarterly reports hence this info is needed urgently, pls advise ? Also when will reports start showing social data in the reports and also when will the data that currently shows on the dash start to be accurate ? (or are you leaving this 'as is' on pro since your migrating to Moz analytics ?) Many Thanks Dan

    Product Support | | Dan-Lawrence
    0

  • I filled out the two boxes to start my first campaign, hit the "next" button, and it seems to be frozen. It's been hours now and the next button is no longer available and nothing seems to be happening. Is that usual? Is it gathering information? Did I break Moz?

    Product Support | | trailsnet
    0

  • Its been almost half of the month and our account status is still showing not upgraded. Again and again trying to contact moz via forum and waiting for the response is hampering our work. Kindly let us know how to contact via live chat?

    Product Support | | ShaunPhilips
    0

  • Hi Moz, I can see you are currently updating your website and regularly get either the new or old moz format when I log into my account. When I am in my account and Moz is in the new format my account info including keyword ranking & external followed links dramatically change. I am just trying to investigate if it is a moz issue with data or something else? Help would be appreciated. Thanks a lot, Beth

    Product Support | | cmuknbb
    0

  • Hi Moz Help I have problem about campaigns Please check - 8 Of 25 Active sites but I see display only 7 site Actualy I added Campaigns 932D.com then Where is My Campaigns 932d.com ?- I try to Add Again then error show Already added but I can’t findPlease help to solveP.S. Last night i just upgraded To Medium Packet shoud have problem about that or not ?

    Product Support | | kim2020
    0

  • Hi, I have a website that I has two Campaigns, one is its performance in the UK and the other is in America. Both of these project use to work and gather information from Google analytic's but recently the UK campaign has started saying it can not connect to Google analytic's and stopped providing information. The problem is both the UK and US campaigns use the same analytic's tracking code and the US campaign can still gather Google analytic's information so I know the tracking information is correct still.
    why can the UK campaign no longer connect properly? Thank you in advanced.

    Product Support | | AMA-DataSet
    0

Got a burning SEO question?

Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


Start my free trial


Looks like your connection to Moz was lost, please wait while we try to reconnect.