Reasons for store not showing up on Google?

[MBASydney]

Hi my client has a store which is not showing up on Google search results.

E.g. if you looked up store name and store location on Google, all the stores in that particular city show up except one. Also even if you click the: More results near CITY, and State the stores listing still doesn't show up.

So for some reason Google has excluded the store from Google search.

But if you go to Google Maps directly, and type in the same keyword "STORE NAME CITY" the store is displayed and there.

Does anyone know any reason why the store has been excluded from Google search results, but is listed successfully on Google Maps.

[MiriamEllis]

Hi Chris,

Without being able to look at the actual listing, it's difficult to diagnose an issue like this one. If you cannot share your client's details (understandable) can you provide further clarification as to your initial description of the type of search you're performing? I'm not quite following, as it seems you are saying you are doing a search for your client's own business name and location in Google's main search engine and that this is bringing up completely unrelated businesses instead of your client's business. This should not be happening, and I'm actually wondering if this isn't what you mean by your description. Please clarify if you can.

It would be best if you could actually show me the search and results, but if you can't do that, further description would help a little. I'll look forward to your reply!