Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Is giving away something for a Google Review bad?
-
I have a friend whose client is giving away something for free if you leave a Google Review for his site. I recall that being not well liked by Google and could potentially end up in a Penalty. The site is ranking really poorly in Google but well in Yahoo/Bing so I am wondering if that is what happened.
What are you opinions?
-
So I advised him to remove it asap and wait until google has recrawled the site without that on there.
What is the next step? call Google and ask to review the site to see if there was a penalty?
-
Trying to get Google to undo a negative could never be a fun proposition I assume.
-
Based on the Google policy beeneeb quoted, it is a clear violation to give away items (i..e pay) for a POSITIVE review.
If you were to approach your customers and offer a giveaway item for simply completing a review, without any suggestion that the review is positive, then I don't see any Google violation.
This approach also has the benefit that most of your site's clients will infer that the gift is for a positive review, and offer one.
The drawbacks are you could give away items for a bad review. The other risk is a trigger-happy Google employee could take action against your site. If that happens, you would have to clearly explain that you did not violate the policy and request any punishment to be lifted.
-
Without getting into the good vs. bad conversation, my mind wanders into the necessity of giving anything away for clients to give you a review.
If a company has a strong client base, it could be as simple as asking for a review via:
- Face to Face Meetings
- Social Media
- Mailers
With a properly worded request, and an easy to follow link, many clients will give you the review without any incentive. Simple loyalty goes a long way.
While I am sure more people might fill reviews out for a prize/gift, but is that the way a business receives accurate, non-biased reviews?
Reviews are great for a number of reasons, including SEO and placement in Google Places pages, but they also serve a different purpose.
When a person gives an honest review, positive or negative, that information can be passed on to the business owner to continue what is successful or look at the needed changes to get back on track. This actually happened with my business recently, as there ended up with a few complaints about my staff. I had to look long and hard for solutions to tighten up the ship, and luckily those truthful reviews didn't get lost in a bunch of ego stroking fake reviews.
Honesty is always the best policy, and false or inaccurate reviews will be found out at some point.
-
Hi Dave,
Most websites that have a review structure frown upon giving something in return for a review. Yelp is very clear on these guidelines:
http://officialblog.yelp.com/2009/09/to-solicit-or-not-to-solicit.html
On the Google site, this is known as a conflict of interest:
"Reviews are only valuable when they are honest and unbiased. Even if well-intentioned, a conflict of interest can undermine the trust in a review. For instance, do not offer or accept money or product to write positive reviews about a business, or to write negative reviews about a competitor. Please also do not post reviews on behalf of others or misrepresent your identity or affiliation with the place you are reviewing."
Source: http://www.google.com/support/places/bin/answer.py?hl=en&answer=187622
I hope that helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Webmaster Guideline Change: Human-Readable list of links
In the revised webmaster guidelines, google says "[...] Provide a sitemap file with links that point to the important pages on your site. Also provide a page with a human-readable list of links to these pages (sometimes called a site index or site map page)." (Source: https://support.google.com/webmasters/answer/35769?hl=en) I guess what they mean by this is something like this: http://www.ziolko.de/sitemap.html Still, I wonder why they say that. Just to ensure that every page on a site is linked and consequently findable by humans (and crawlers - but isn't the XML sitemap for those and gives even better information)? Should not a good navigation already lead to every page? What is the benefit of a link-list-page, assuming you have an XML sitemap? For a big site, a link-list is bound to look somewhat cluttered and its usefulness is outclassed by a good navigation, which I assume as a given. Or isn't it? TL;DR: Can anybody tell me what exactly is the benefit of a human-readable list of all links? Regards, Nico
On-Page Optimization | | netzkern_AG0 -
My main domain is missing in google, subdomain appears instead.
I have two SEO optimised pages in my website targeting different keywords www.example.com <-- main selling page (Pocket Guitar | Guitar Instruments)
On-Page Optimization | | kevinbp
www.example.com/index/ <-- 2nd selling page (Guitar Australia | Guitar Perth) Q: At first my website "www.example.com" is ranking on google first page. Suddenly it disappears and the link "www.example.com/index/" appears instead. No matter what i search, "Pocket Guitar | Guitar Instruments | Guitar Australia | Guitar Perth", the link www.example.com/index/ appears on the front page instead of www.example.com. What is happening to my main domain? Should i be worried?0 -
Is the HTML content inside an image slideshow of a website crawled by Google?
I am building a website for a client and i am in a dilemma whether to go for an image slideshow with HTML content on the slides or go for a static full size image on the homepage. My concern is that HTML content on the slideshow may not get crawled by Google and hence may not be SEO friendly.
On-Page Optimization | | aravinn0 -
Is it bad to include google Maps in footer?
We have 5 locations and we were thinking about including a map for each location in the footer. These would be set-up as no-follow links. They could potentially enhance user experience but it also increases size of footer. Right now there are just basic links to pages (sitemap, terms, etc), contact info, social links, and contact form. If we did the maps it would also include link to the individual location pages. Not sure if we are doing too much in footer or need to just keep it basic. Thanks for the help!
On-Page Optimization | | Restore0 -
Any idea how Google is doing this? Is it schematic? http://techcrunch.com/2014/02/28/google-adds-full-restaurant-menus-to-its-search-results-pages/
Google is now showing menus on select searches. Any idea how they are getting this information? I would like to make sure my clients get visibility this way.
On-Page Optimization | | Ron_McCabe0 -
Adding Tags in the blog is good or bad?
Hi Friends, In my blog I used to write unique content in between 300 to 450 words and add the related tags up to 15. When I research about adding tags in the blog I come across this video from “Matt Cutts” says Is it worth spending time on creating tags and categories? http://www.youtube.com/watch?v=A96yDPqa2rs Key Points from Matt Cutts Video are given below: No Need Tags - In general, Google figure out what your post is about, so don't worry too much about it. So my question is do I need to remove all tags from my blog or can I reduce the tag count to 5 alone? Currently I am using 15 tags to each post, is there any dis-advantage by adding tags like this? Let me know your suggestions? Thanks
On-Page Optimization | | zco_seo0 -
Footer copyright year statement. good or bad
Hi, I see a lot of sites with a year copyright statment in the footer like Copyright 2011 - DomainName.com or Copyright 2002 - 2012 - Domainname.com since new year a lot of sites (founded before 2011) still have 2011 instead of 2012 in the footer. Do you think the date gives any signals to google? Should someone update the date or remove it completely? I would tend to remove it completely since the page date for google is submitted in the HTTP header. But maybe the info could be of any use for the user. Any best practices?
On-Page Optimization | | Autoschieber0 -
Are blank Product Review pages bad for SEO?
Hi there, I'm running a new e-commerce site (BoatOutfitters.com) and have a question about our product review pages. On our current campaign, we have a lot of duplicate page content errors. When we export the data, it's almost all blank product review pages (since we are new, we don't have that many product reviews yet). Our product reviews aren't run through javascript, so we originally did not add them to a robots.txt file - however, I'm now wondering if it's worse to have all of these duplicate blank pages, or is it not affecting our SEO at all? Should we just wait until these products have reviews which will benefit our SEO and then they won't be considered "duplicate pages" - right? Sorry if this has been answered before - new here at SEO Moz and just looking for some help. Thanks!
On-Page Optimization | | BoatOutfitters0