Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Is giving away something for a Google Review bad?
-
I have a friend whose client is giving away something for free if you leave a Google Review for his site. I recall that being not well liked by Google and could potentially end up in a Penalty. The site is ranking really poorly in Google but well in Yahoo/Bing so I am wondering if that is what happened.
What are you opinions?
-
So I advised him to remove it asap and wait until google has recrawled the site without that on there.
What is the next step? call Google and ask to review the site to see if there was a penalty?
-
Trying to get Google to undo a negative could never be a fun proposition I assume.
-
Based on the Google policy beeneeb quoted, it is a clear violation to give away items (i..e pay) for a POSITIVE review.
If you were to approach your customers and offer a giveaway item for simply completing a review, without any suggestion that the review is positive, then I don't see any Google violation.
This approach also has the benefit that most of your site's clients will infer that the gift is for a positive review, and offer one.
The drawbacks are you could give away items for a bad review. The other risk is a trigger-happy Google employee could take action against your site. If that happens, you would have to clearly explain that you did not violate the policy and request any punishment to be lifted.
-
Without getting into the good vs. bad conversation, my mind wanders into the necessity of giving anything away for clients to give you a review.
If a company has a strong client base, it could be as simple as asking for a review via:
- Face to Face Meetings
- Social Media
- Mailers
With a properly worded request, and an easy to follow link, many clients will give you the review without any incentive. Simple loyalty goes a long way.
While I am sure more people might fill reviews out for a prize/gift, but is that the way a business receives accurate, non-biased reviews?
Reviews are great for a number of reasons, including SEO and placement in Google Places pages, but they also serve a different purpose.
When a person gives an honest review, positive or negative, that information can be passed on to the business owner to continue what is successful or look at the needed changes to get back on track. This actually happened with my business recently, as there ended up with a few complaints about my staff. I had to look long and hard for solutions to tighten up the ship, and luckily those truthful reviews didn't get lost in a bunch of ego stroking fake reviews.
Honesty is always the best policy, and false or inaccurate reviews will be found out at some point.
-
Hi Dave,
Most websites that have a review structure frown upon giving something in return for a review. Yelp is very clear on these guidelines:
http://officialblog.yelp.com/2009/09/to-solicit-or-not-to-solicit.html
On the Google site, this is known as a conflict of interest:
"Reviews are only valuable when they are honest and unbiased. Even if well-intentioned, a conflict of interest can undermine the trust in a review. For instance, do not offer or accept money or product to write positive reviews about a business, or to write negative reviews about a competitor. Please also do not post reviews on behalf of others or misrepresent your identity or affiliation with the place you are reviewing."
Source: http://www.google.com/support/places/bin/answer.py?hl=en&answer=187622
I hope that helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Tags - Good or bad for SEO
We are getting Moz errors for duplicate content because tag pages share the same blog posts. Is there any way to fix this? Are these errors bad for SEO, or can I simply disregard these and ignore them? We are also getting Moz errors for missing descriptions on tag pages. I am unsure how to fix these errors, as we do not actually have pages for these on our WordPress site where we are able to put in a description. I have heard that having tags can be good for SEO? (We don't mind having several links that show up when searching for us on google...) As far as the SEO goes, I am not sure what to do. Does anyone know the best strategy?
On-Page Optimization | | Christinaa0 -
Using Schema markup for Feefo reviews
I am a little confused about whether or not it is ok to use Schema markup with reviews collected through Feefo. We use Feefo to collect reviews from our customers and these get displayed on our website. We get service ratings as well as product ratings through Feefo. My question is: Is it ok to use Schema markup for these? I would have thought they would fall under 3rd party reviews, but this article from the Feefo website seems to suggest that it would be ok to use markup in the way they recommend. Can anyone confirm how Google handles review markup like this? Thanks in advance!
On-Page Optimization | | ViviCa10 -
Review markup not showing up in SERP anymore
Hi all, I have been collecting reviews for a little while now. Ofcourse im hoping to cross the 150 reviews border soon 🙂 But i also added the review markup to my website to show up in organic results. This was working fine for a while. I did not added the markup to my homepage. But now for somehow google is not showing this review markup anymore in search results. So i decided to give the company that is hosting the review tool (google partner also) a call. The informed me that they had a lot of calls and e-mails since 2 weeks from their customers. All with the same problem that review markup is not used in search results anymore. Anyone else had this, or know about this issue?
On-Page Optimization | | J05B0 -
Will it upset Google if I aggregate product page reviews up into a product category page?
We have reviews on our product pages and we are considering averaging those reviews out and putting them on specific category pages in order for the average product ratings to be displayed in search results. Each averaged category review would be only for the products within it's category, and all reviews are from users of the site, no 3rd party reviews. For example, averaging the reviews from all of our boxes products pages, and listing that average review on the boxes category page. My question is, will this be doing anything wrong in the eyes of Google, and if so how so? -Derick
On-Page Optimization | | Deluxe0 -
Does RSS Feed help to rank better in Google?
Hello, I heard RSS Feed helps in ranking. However, I am not sure if I should enable RSS Feed or not. Whenever I publish an article on my site , I see that many other websites have leeched my Feed and get's the same article I written published with a nofollow backlink to my website article. The worst part is that my article doesn't appear in Google search, but the website which copied my article gets ranked in Google. Although the article gets index on google (checked by using site:website.com). Although some articles show up after 24 hours by ranking higher from the sites which copied my article. Any idea what should I do? Thank you
On-Page Optimization | | hakhan2010 -
Are the prepositions and separate letters in URL bad for website optimization?
Is it ok for website optimization to use prepositions and separate letters in URL ? Examples: -i-series ; -salad-with-avocado etc.
On-Page Optimization | | adrecom0 -
Does Rel=canonical affect google shopping feed?
I have a client who gets a good portion of their sales (~40%) from Google Product Feeds, and for those they want each (Product X Quantity) to have it’s own SKU, as they often get 3 listings in a given Google shopping query, i.e. 2,4,8 units of a given product. However, we are worried about this creating duplicate content on the search side. Do you know if we could rel=canonical on the site without messing with their google shopping results? The crux of the issue is that they want the products to appear distinct for the product feed, and unified for the web so as not to dilute. Thoughts?
On-Page Optimization | | VISISEEKINC0 -
Will Google penalize my website if I hide the H1 tag?
If I hide H1 tag (title on the homepage) with CSS, how Google handle with my site?
On-Page Optimization | | joeko0