Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Is giving away something for a Google Review bad?
-
I have a friend whose client is giving away something for free if you leave a Google Review for his site. I recall that being not well liked by Google and could potentially end up in a Penalty. The site is ranking really poorly in Google but well in Yahoo/Bing so I am wondering if that is what happened.
What are you opinions?
-
So I advised him to remove it asap and wait until google has recrawled the site without that on there.
What is the next step? call Google and ask to review the site to see if there was a penalty?
-
Trying to get Google to undo a negative could never be a fun proposition I assume.
-
Based on the Google policy beeneeb quoted, it is a clear violation to give away items (i..e pay) for a POSITIVE review.
If you were to approach your customers and offer a giveaway item for simply completing a review, without any suggestion that the review is positive, then I don't see any Google violation.
This approach also has the benefit that most of your site's clients will infer that the gift is for a positive review, and offer one.
The drawbacks are you could give away items for a bad review. The other risk is a trigger-happy Google employee could take action against your site. If that happens, you would have to clearly explain that you did not violate the policy and request any punishment to be lifted.
-
Without getting into the good vs. bad conversation, my mind wanders into the necessity of giving anything away for clients to give you a review.
If a company has a strong client base, it could be as simple as asking for a review via:
- Face to Face Meetings
- Social Media
- Mailers
With a properly worded request, and an easy to follow link, many clients will give you the review without any incentive. Simple loyalty goes a long way.
While I am sure more people might fill reviews out for a prize/gift, but is that the way a business receives accurate, non-biased reviews?
Reviews are great for a number of reasons, including SEO and placement in Google Places pages, but they also serve a different purpose.
When a person gives an honest review, positive or negative, that information can be passed on to the business owner to continue what is successful or look at the needed changes to get back on track. This actually happened with my business recently, as there ended up with a few complaints about my staff. I had to look long and hard for solutions to tighten up the ship, and luckily those truthful reviews didn't get lost in a bunch of ego stroking fake reviews.
Honesty is always the best policy, and false or inaccurate reviews will be found out at some point.
-
Hi Dave,
Most websites that have a review structure frown upon giving something in return for a review. Yelp is very clear on these guidelines:
http://officialblog.yelp.com/2009/09/to-solicit-or-not-to-solicit.html
On the Google site, this is known as a conflict of interest:
"Reviews are only valuable when they are honest and unbiased. Even if well-intentioned, a conflict of interest can undermine the trust in a review. For instance, do not offer or accept money or product to write positive reviews about a business, or to write negative reviews about a competitor. Please also do not post reviews on behalf of others or misrepresent your identity or affiliation with the place you are reviewing."
Source: http://www.google.com/support/places/bin/answer.py?hl=en&answer=187622
I hope that helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is using a H1 tag in a logo image bad for SEO?
We have brand logos on certain pages that have H1 tags in them - the H1 text being the brand's name, as this is what we'd want the title of the page to be. The logos are at the top of the page instead of a written title. But is this the best option for SEO? Do search engines value H1 tags in images as highly as a standard H1 tag?Would it be better for SEO to add an alt tag to the logo and add a separate H1 tag on the page that's also the name of the brand?
On-Page Optimization | | DVLighting0 -
Review markup not showing up in SERP anymore
Hi all, I have been collecting reviews for a little while now. Ofcourse im hoping to cross the 150 reviews border soon 🙂 But i also added the review markup to my website to show up in organic results. This was working fine for a while. I did not added the markup to my homepage. But now for somehow google is not showing this review markup anymore in search results. So i decided to give the company that is hosting the review tool (google partner also) a call. The informed me that they had a lot of calls and e-mails since 2 weeks from their customers. All with the same problem that review markup is not used in search results anymore. Anyone else had this, or know about this issue?
On-Page Optimization | | J05B0 -
Disappearing and reappearing in google index
Hello. I made a lot of car accident lawyer city pages. They probably weren't as unique as they should have been. Suddenly, they all disappeared from the rankings and I freaked out. Then, two days later, they all returned. Is this a bad sign? Should I be worried? Why would they drop out of the rankings and come back in? Let me know, thanks.
On-Page Optimization | | RafeTLouis0 -
Adding Tags in the blog is good or bad?
Hi Friends, In my blog I used to write unique content in between 300 to 450 words and add the related tags up to 15. When I research about adding tags in the blog I come across this video from “Matt Cutts” says Is it worth spending time on creating tags and categories? http://www.youtube.com/watch?v=A96yDPqa2rs Key Points from Matt Cutts Video are given below: No Need Tags - In general, Google figure out what your post is about, so don't worry too much about it. So my question is do I need to remove all tags from my blog or can I reduce the tag count to 5 alone? Currently I am using 15 tags to each post, is there any dis-advantage by adding tags like this? Let me know your suggestions? Thanks
On-Page Optimization | | zco_seo0 -
Does 'XXX' in Domain get filtered by Google
I have a friend that has xxx in there domain and they are a religious based sex/porn addiction company but they don't show up for the queries that they are optimized against. They have a 12+ year old domain, all good health signs in quality links and press from trusted companies. Google sends them adult traffic, mostly 'trolls' and not the users they are looking for. Has anyone experienced domain word filtering and have a work around or solution? I posted in the Google Webmaster help forums and that community seems a little 'high on their horses' and are trying to hard to be cool. I am not too religious and don't necessarily support the views of the website but just trying to help a friend of a friend with a topic that I have never encountered. here is the url: xxxchurch.com Thanks, Brian
On-Page Optimization | | Add3.com0 -
How bad is it going over 70 character for title tag length?
I know less than 70 is recommended. I am about to run a script to create some title tags and a few will be between 71-74. Is going just the few characters over ok until I can get in there and manually do them?
On-Page Optimization | | EcommerceSite0 -
Does Google index dynamically generated content/headers, etc.?
To avoid dupe content, we are moving away from a model where we have 30,000 pages, each with a separate URL that looks like /prices/<product-name>/<city><state>, often with dupe content because the product overlaps from city to city, and it's hard to keep 30,000 pages unique, where sometimes the only distinction is the price & the city/state.</state></city></product-name> We are moving to a model with around 300 unique pages, where some of the info that used to be in the url will move to the page itself (headers, etc.) to cut down on dupe content on those unique 300 pages. My question is this. If we have 300 unique-content pages with unique URL's, and we then put some dynamic info (year, city, state) into the page itself, will Google index this dynamic content? The question behind this one is, how do we continue to rank for searches for that product in the city-state being searched without having that info in the URL? Any best practices we should know about?
On-Page Optimization | | editabletext0 -
Google cached snapshots and last indexed
My question is I noticed today that the snap shots of my main pages were outdated. About a month. Then I clicked on the "Learn More" link about cahced images and Google says "Google crawls the web and takes snapshots of each page. When you click Cached, you'll see the webpage as it looked when we last indexed it." I know this sounds really dumb, but does that really mean the last time Google indexed that page? So the changes I have made since then have not been taken yet?
On-Page Optimization | | cbielich0
