Community inside the domain or in a separate domain
-
Hi there,
I work for an ecommerce company as an online marketing consultant. They make kitchenware, microware and so on.
The are reviewing their overall strategy and as such they want to build up a community.
Ideally, they would want to have the community in a separate domain. This domain wouldn't have the logo of the brand. This community wouldn't promote the brand itself. The brand would post content occassionally and link the store domain. The reasoning of this approach is to not interfere in the way of the community users and also the fact that the branded traffic acquired doesn't end up buying at the store
I like this approach but I am concerned because the brand is not that big to have two domains separated and lose all the authority associated with one strong domain. I would definitely have everything under the same domain, store and community, otherwise we would have to acquire traffic for two domains.
1. What do you think of both scenarios, one domain versus two? Which one is better?
2. Do you know any examples of ecommerce companies with successful communities within the store domain?
Thanks and regards
-
EGOL and Samuel raise some very good points here. I feel like you're also somewhat at risk of looking like you're trying to deceive the audience if you're deliberately divorcing the community from the brand site and image, but using it to drive the community to commercial action. I am not sure how subtle they are planning on making that connection, but subtlety in that manner rarely works: it's a lot more "honest" and appreciated to cultivate a community and openly market a product, as Moz has done.
Using the Moz example, this site did not start out as a tool / analytics provider, so the community actually came first. When I was a full time employee, we were largely an SEO consultancy. The blog was a labour of love as far as Rand and the staff were concerned. In 2007 when we first introduced Premium (now Pro) accounts, we clearly used the community (which was pretty substantial, even back then) to market the service. To all but a very few negative folks, this went down fine.
If Rand had started a separate company and website hosting and selling SEO tools and subscriptions, and had dropped hints and posts every now and again here to promote it, it would not have been met with nearly as much favour.
The SEO points about two sites being twice as hard to maintain, market and rank than one also apply, but I would question whether a smaller brand can build a totally separate community that is a) big enough, and b) independent enough not to annoy users if they figure out the commercial intent behind it. If there's one thing that's slightly worse than no community, it's an empty one.
-
Forums take a LOT of work. If they want the forum to be successful and reflect well on the company then they should put it on the main domain where their name is on the line and all of their clients will see it and have an opportunity to check it out and use it regularly.
If they are not serious about this then just put the forum in an outhouse where nobody will see it. It's going to die because they are not dedicated to it.
-
Diego, thanks for the question. The issue is complicated, so I'll try to summarize point by point.
Ideally, they would want to have the community in a separate domain. This domain wouldn't have the logo of the brand. This community wouldn't promote the brand itself.
First off, I have to question the brand strategy. WHY does your company not want to the community to build the brand directly? A good, positive online community -- when run well -- can do wonders for a brand over the long term. Hey, just look at how much people love Moz just because of the community. I see no benefits to your company's idea -- and I see a lot of negatives.
The reasoning of this approach is to not interfere in the way of the community users and also the fact that the branded traffic acquired doesn't end up buying at the store
I don't buy this premise. There are times when direct sales are not the best Key Performance Indicator (KPI) of a certain marketing tactic. An online community builds a brand for the long term -- the KPIs may be metrics such as reach and more rather than direct sales resulting from community traffic and posts.
I'd read or watch this Whiteboard Friday -- it's on content marketing, but the idea is relevant. Few people see a piece of content and buy. But that's not the point. The more that people see the content time and time and time again, then the more likely it is that they will remember you when they do want to buy. It's the same idea in advertising: no one buys Coke because of an ad that they saw yesterday -- they buy Coke because of the ads they have seen for their entire lives. Likewise, no one is going to buy after reading a single community post. But the more that people engage and engage and engage with the branded community, the more likely it is that they will buy in the future. It's a long-term play.
Ideally, they would want to have the community in a separate domain.
Do you mean an entirely-separate root domain or a subdomain of the main root domain?
Either way, the same argument below applies.
I am concerned because the brand is not that big to have two domains separated and lose all the authority associated with one strong domain. I would definitely have everything under the same domain, store and community, otherwise we would have to acquire traffic for two domains.
You are correct. As much as Google likes to say that subdomains are treated the same as root domains, most of the data we've seen suggests otherwise. It's best to keep everything under the same root domain. If someone links to a community post or discussion and it's on a subdomain or another domain, then the main website will get little benefit.
Point: However, there are two times when a subdomain (or another root domain) may be better:
1. Creating a part of the website that will be less secure than the main website. Common example: A website has very confidential information, so they add a blog by putting Wordpress on a subdomain because Wordpress is less secure.
2. Very different design. It's a lot easier to have a completely-different design on a subdomain rather than in a subfolder on the main website.
Still, I'd suggest putting everything under the same root domain whenever possible. I hope this helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Keyword Rich Domain
We purchased a keyword rich domain name to use with an existing website. What is the best way to use this domain? Below are some thoughts, I welcome any input. Use this domain as an add-on to the main domain, but only have it load one page off the main domain? Would that cause duplicate content issues? Create a single static page of content for the domain (separate from main domain) Redirect domain to page on master domain, would we loose any benefits of the keyword rich domain? Thank you!
Intermediate & Advanced SEO | | idlwebinc0 -
Why is my domain authority still 1?
I changed the domain of my website from www.vanillacrush.co.uk to www.carissamay.co.uk at the end of December and yet my DA for carissamay is still 1. As advised, I set up a 301 redirect from VC to CM which seems to be working fine. However when I check on redirect detective it tells me I also have a 302 set up. Could this be confusing things? http://www.vanillacrush.co.uk
Intermediate & Advanced SEO | | Carissamayhttp://www.vanillacrush.co.uk/
http://www.carissamay.co.uk
Any help would be greatly appreciated! Many thanks
0 -
Legacy domains
Hi all, A couple of years ago we amalgamated five separate domains into one, and set up 301 redirects from all the pages on the old domains to their equivalent pages on the new site. We were a bit tardy in using the "change of address" tool in Search Console, but that was done nearly 8 months ago now as well. Two years after implementing all the redirects, the old domains still have significant authority (DAs of between 20-35) and some strong inbound links. I expected to see the DA of the legacy domains taper off during this period and (hopefully!) the DA of the new domain increase. The latter has happened, although not as much as I'd hoped, but the DA of the legacy domains is more or less as good as it ever was? Google is still indexing a handful of links from the legacy sites, strangely even when it is picking up the redirects correctly. So, for example, if you do a site:legacydomain1.com query, it will give a list of results which includes pages where it shows the title and snippet of the page on newdomain.com, but the link is to the page on legacydomain1.com. What has prompted me to finally try and resolve this is that the server which hosted the original 5 domains is now due to be decommissioned which obviously means the 301 redirects for the original pages will no longer be served. I can set up web forwarding for each of the legacy domains at the hosting level, but to maintain the page-by-page redirects I'd have to actually host the websites somewhere. I'd like to know the best way forward both in terms of the redirect issue, and also in terms of the indexing of the legacy domains? Many thanks, Dan
Intermediate & Advanced SEO | | clarkovitch0 -
Domain switch planned - new domain accessible - until the switch: redirect from new to old domain with 307?
Hi there, We are going to switch our local domain oldsite.at to newsite.com in November. As our IT department wants to use the newsite.com already for email traffic till then, the domain newsite.com has to be accessible for public and currently shows the default Apache page without useful content. The old domain has quite some trust, the new domain is a first time registered domain (not known by search engines yet and no published anyhow). The domain was parked till now. I am aware of the steps to take for the switch itself, but: **what to do with the newsite.com domain until everything is prepared for the switch? **I suppose users or search engines find the domain and as there is no useful information available it harms us already. My idea was to 307 redirect newsite.com to the oldsite.at but the concern is that this causes problems as soon as we switch the domain and redirecting with 301 from oldsite.at to newsite.com? Do you have any objections or other recommendations? Thank you a lot in advance.
Intermediate & Advanced SEO | | comicron0 -
Redirecting to a new domain... a second time
Hi all, I help run a website for a history-themed podcast and we just moved it to its second domain in 7 years. We've had very good SEO up until last week, and I'm wondering if I screwed up the way I redirected the domains. It's like this: Originally the site was hosted at "first.com", and it acquired inbound links. However, we then started to host the site on blogger, so we... Redirected the site to "second.blogspot.com". (Thus, 1 --> 2) It stayed here for about 7 years and got lots of traffic. Two weeks ago we moved it off of blogger and into Wordpress, so we 301 redirected everything to... third.com. (Thus, 1 --> 2 --> 3) The redirects worked, and when we Google individual posts, we are now seeing them in Google's index at the new URL. My question: What about the 1--> 2 redirect? There are still lots of links pointing to "first.com". Last week I went into my GoDaddy settings and changed the first redirect, so that first.com now points to third.com. (Thus 1 --> 3, and 2-->3) I was correct in doing that, right? The drop in Google traffic I've seen this past week makes me think that maybe I screwed something up. Should we have kept 1 --> 2 --> 3? (Again, now we have 1-->3 and 2-->3) Thanks for any insights on this! Tom
Intermediate & Advanced SEO | | TomNYC1 -
301 redirects within same domain
If I 301 redirects all urls from http://domain.com/folder/keyword to http://domain.com/folder/keyword.htm Are new urls likely to keep most of link juicy from source url and maintain the rankings in SERP?
Intermediate & Advanced SEO | | Bull1350 -
Blog - on the domain or place on separate site, now that Panda ranks for bounce, TOP, depth of visit
Over 10 years ago, we decided to run our blog external to our main website. contrary to conventional wisdom then, we thought we’d have more control/opps for generating external anchor text links, plus working in a bona fide blog software environment (WP). As we had hoped, the blog generated alot of strong inbound links, captured inbound links of it own from other sites and I think, helped improve our SERPs and traffic. Once the blog was established and with the redesign of the website, we capitulated, and finally moved the blog onto the main domain. After reading a number of pieces on Panda and the new reality of SEO, sounds like bounce rates (in particular), time on page, and other GA measures may have a more profound influence on google rankings now. Given that blogs are notoriously for high bounce rates (ours is), low time on site, depth of visit, seems logical that it adversely affects our site averages for the main domain). Is it time to re-consider pulling our blog off the main domain to reassert the ‘true’ GA measures of the main domain? I guess it still gets down to the question... is the advantage of all the inbound links to the blog on the main domain of greater value than moving the blog off-site and reasserting better 'site stats' for google's pando algo? Thanks.
Intermediate & Advanced SEO | | ahw0 -
How to seo : two domain having exactly the same content
Target website in question is ikt.co.id,it is hosted in our server located in US, what I am going to do right now is create a new subdomain id.ikt.co.id that served EXACTLY the same content but it is hosted in our Indonesia server. Whenever people go to any page within ikt.co.id, it will detect their country, if they are from Indonesia, I will redirect them to our Indonesia server. Okay, from SEO point of view I know there are couple problems such as Content duplication, and perhaps there are more. I think to handle the content duplication I can cannonical all URL on id.ikt.co.id to the ikt.co.id version instead. The same thing for social sharing, all links shared will be the one from ikt.co.id, so all of those link juices go to ikt.co.id, and for good measure I can also set the robots.txt to tell them not to index id.ikt.co.id ... All sounded good to me, until the I became paranoid and start thinking "have I missed anything that might hurt my SERP" ? here is the question, did i miss something important, if i did could you please tell me what it is and if possible brought the solution you think might work into this discussion?? Again thanks a lot for your help 😃
Intermediate & Advanced SEO | | IKT0