Call Tracking, DNI Script & Local SEO
-
Hi Moz!
I've been reading about this a lot more lately - and it doesn't seem like there's exactly a method that Google (or other search engines) would consider to be "best practices". The closest I've come to getting some clarity are these Blumenthals articles - http://blumenthals.com/blog/2013/05/14/a-guide-to-call-tracking-and-local/ & the follow-up piece from CallRail - http://blumenthals.com/blog/2014/11/25/guide-to-using-call-tracking-for-local-search/.
Assuming a similar goal of using an existing phone number with a solid foundation in the local search ecosystem, and to create the ability to track how many calls are coming organically (not PPC or other paid platform) to the business directly from the website for an average SMB. For now, let's also assume we're also not interested in screening the calls, or evaluating customer interaction with the staff - I would love to hear from anyone who has implemented the DNI call tracking info for a website. Were there negative effects on Local SEO? Did the value of the information (# of calls/month) outweigh any local search conflicts?
If I was deploying this today, it seems like the blueprint for including DNI script, while mitigating risk for losing local search visibility might go something like this:
- Hire reputable call-tracking service, ensure DNI will match geographic area-code & be "clean" numbers
- Insert DNI script on key pages on site
- Maintain original phone number (non-DNI) on footer, within Schema & on Contact page of the site
- ??
- Profit
Ok, those last 2 bullet points aren't as important, but I would be curious where other marketers land on this issue, as I think there's not a general consensus at this point. Thanks everyone!
-
Hey Charlie - I realize this is a slightly old question post, but I am just now starting to dig into the details on this for my clients. One thing many of these articles that offer a 'solution' is failing to address is what number to actually put on your local search listing.
I understand DNI and as long as your website has your 'regular' static local number on the homepage, and you use the static number in all of your local SEO efforts - You should not see any penalties. I have many clients that use DNI and do not have an issue, plus I have read that Google can even read the javascript and see the number the DNI is replacing. The DNI is only useful if someone actually clicks past the initial search result to call - So basically, you may still only be getting partial data if someone does not click to your site but just rather calls the number in search results.
What my clients are now asking for, and I am pushing back on , is whether we can use separate call tracking numbers on separate Local SEO mediums. Here is an example -
Google: 800-555-1234
Facebook: 800-555-1235
Bing Places: 800-555-1236
This would still keep the static/owned number on the site - but show us who is calling from where. This would give good data in call tracking reports but from what I know and have researched, kills local SEO success due to NAP inconsistency.
-
Hi Charlie,
Mediahawk has written quite a good guide on local SEO and call tracking https://www.mediahawk.co.uk/blog/call-tracking-improves-local-seo/
The article says "You can use DNI numbers to control what number is displayed to a website visitor based on a countless range of conditions. This means the numbers for your social networks can display to those referred from social media rather than applying social media dedicated call tracking numbers to your updates".
I would suggest applying DNI to key web pages on a website for improved tracking.
Hope this helps. Let me know if you have anymore questions.
Zoe-Lee (user of call tracking)
-
Hi Charlie,
I'm sorry you haven't yet received any feedback yet on this question. Mike Blumenthal's writing on this topic (which you've already read) is as much as I personally know about on this, having never personally implemented a call tracking strategy for a local business. I'm hoping someone in our community will still reach out to you on this, but it may be that having read what you've read, you know as much as most folks on this topic. It may be you'll need to experiment to learn more.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Getting the Proper CCTLDs & Subdomains to Rank in the Proper Countries
We seem to be having a really difficult time getting Google to do what we want in regards to getting proper domains indexed in the proper countries. In regards to English language, we tend to see a tremendous amount of crossover between .com, .in, and .co.uk. And yes international targeting is put in place. For example, both our .com and co.uk websites are in english and when someone enters a search query for one of our particular products, the .com website shows up to users in the UK. The countries with the hardest time are as follows and typically find them competing primarily with .com, but others can interlope as well. **All primarily in English: ** Canada UK India Australia Any ideas on how we can get this aligned correctly to where we can get the proper CCTLD to show up in the correct country instead of the .com?
Local Website Optimization | | GregLB0 -
How to Get 1st Page Google Rankings for a Local Company?
Hi guys, I'm owning a London removal company - Mega Removals and wants to achieve 1st page rankings on Google UK for keywords like: "removals London", "removal company London", "house removals London" but have no success so far. I need professional advice on how to do it. Should I hire an SEO or should focus on content? I will be very grateful for your help.
Local Website Optimization | | nanton1 -
Novice SEO Question - UK & COM Results
Would someone please explain to me why when doing this search https://www.google.co.uk/search?pws=0&q=online+texas+hold+em there are uk and com pages ranking in the results for pokerstars & how do I fix it? Thank you!
Local Website Optimization | | charliegirlcontent1 -
Ranking nationally but not locally
Hi everyone, I'm working with a client that has a strange situation. He's ranking for his target keyword on a national level but when searching locally, he's in the 100s (see attached). Any idea what could be going on here? He did have an old domain that got hacked that is redirecting to his current domain. Thanks, Tim lmSSXdT
Local Website Optimization | | TimKelsey0 -
Server response time: restructure the site or create the new one? SEO opinions needed.
Hi everyone, The internal structure of our existing site increase server response time (6 sec) which is way below Google 0.2sec standards and also make prospects leave the site before it's loaded. Now we have two options (same price): restructure the site's modules, panels etc create new site (recommended by developers)
Local Website Optimization | | Ryan_V
Both options will extend the same design and functionality. I just wanted to know which option SEO community will recommend?0 -
Australian local business website on a dot.com - how do I ensure its indexed/ranked by Google.com/au as priority
look forward to your advice My client is a local business in australia but has a dotcom site which is hosted in US. We are just moving it to wordpress and new hosting. I want to ensure that Google.com/au will be able to index and rank the content. How can I tell google its a site for people in australia? I thought best to set up a subfolder like this hissite.com/au and redirect anyone from australia to go to this url? Thanks for your recommendations
Local Website Optimization | | bisibee10 -
Listing bundle info on site and on local SEO page.
We just finished a new telecom site, and like all telecom sites (think AT&T, Verizon, Suddenlink, etc.), we allow people to put their location in and find internet and phone service packages (what we call bundles) unique to their area. This page also has contact information for the local sales team and some unique content. However, we're about to start putting up smaller, satellite pages for our local SEO initiative. Of course, these pages will have unique content as well, but it will have some of the same content as what's on the individual bundle page, such as package offerings, NAP, etc. Currently this is the URL structure for the bundles: domain.com/bundles/town-name/ This is what I'm planning for the local SEO pages: domain.com/location/town-name-state/ All local FB pages, Google listings, etc. will like to these location pages, rather than the bundle pages. Is this okay or should I consolidate them into one?
Local Website Optimization | | AMATechTel0 -
If I mention a client in a blogpost about SEO, do I have to use a rel= no follow link?
I do SEO and webstuff (obviously, that's why I'm here). I want to write a blog post congratulating my client for getting to #1 in the local listings for a search for "plumber". When I include my link to my client's site, should it be rel=no follow? Could they be penalized if I don't? Thanks,
Local Website Optimization | | aj613
Adam0