Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Call Tracking, DNI Script & Local SEO
-
Hi Moz!
I've been reading about this a lot more lately - and it doesn't seem like there's exactly a method that Google (or other search engines) would consider to be "best practices". The closest I've come to getting some clarity are these Blumenthals articles - http://blumenthals.com/blog/2013/05/14/a-guide-to-call-tracking-and-local/ & the follow-up piece from CallRail - http://blumenthals.com/blog/2014/11/25/guide-to-using-call-tracking-for-local-search/.
Assuming a similar goal of using an existing phone number with a solid foundation in the local search ecosystem, and to create the ability to track how many calls are coming organically (not PPC or other paid platform) to the business directly from the website for an average SMB. For now, let's also assume we're also not interested in screening the calls, or evaluating customer interaction with the staff - I would love to hear from anyone who has implemented the DNI call tracking info for a website. Were there negative effects on Local SEO? Did the value of the information (# of calls/month) outweigh any local search conflicts?
If I was deploying this today, it seems like the blueprint for including DNI script, while mitigating risk for losing local search visibility might go something like this:
- Hire reputable call-tracking service, ensure DNI will match geographic area-code & be "clean" numbers
- Insert DNI script on key pages on site
- Maintain original phone number (non-DNI) on footer, within Schema & on Contact page of the site
- ??
- Profit
Ok, those last 2 bullet points aren't as important, but I would be curious where other marketers land on this issue, as I think there's not a general consensus at this point. Thanks everyone!
-
Hey Charlie - I realize this is a slightly old question post, but I am just now starting to dig into the details on this for my clients. One thing many of these articles that offer a 'solution' is failing to address is what number to actually put on your local search listing.
I understand DNI and as long as your website has your 'regular' static local number on the homepage, and you use the static number in all of your local SEO efforts - You should not see any penalties. I have many clients that use DNI and do not have an issue, plus I have read that Google can even read the javascript and see the number the DNI is replacing. The DNI is only useful if someone actually clicks past the initial search result to call - So basically, you may still only be getting partial data if someone does not click to your site but just rather calls the number in search results.
What my clients are now asking for, and I am pushing back on , is whether we can use separate call tracking numbers on separate Local SEO mediums. Here is an example -
Google: 800-555-1234
Facebook: 800-555-1235
Bing Places: 800-555-1236
This would still keep the static/owned number on the site - but show us who is calling from where. This would give good data in call tracking reports but from what I know and have researched, kills local SEO success due to NAP inconsistency.
-
Hi Charlie,
Mediahawk has written quite a good guide on local SEO and call tracking https://www.mediahawk.co.uk/blog/call-tracking-improves-local-seo/
The article says "You can use DNI numbers to control what number is displayed to a website visitor based on a countless range of conditions. This means the numbers for your social networks can display to those referred from social media rather than applying social media dedicated call tracking numbers to your updates".
I would suggest applying DNI to key web pages on a website for improved tracking.
Hope this helps. Let me know if you have anymore questions.
Zoe-Lee (user of call tracking)
-
Hi Charlie,
I'm sorry you haven't yet received any feedback yet on this question. Mike Blumenthal's writing on this topic (which you've already read) is as much as I personally know about on this, having never personally implemented a call tracking strategy for a local business. I'm hoping someone in our community will still reach out to you on this, but it may be that having read what you've read, you know as much as most folks on this topic. It may be you'll need to experiment to learn more.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
International SEO - How do I show correct SERP results in the UK and US?
Hi, Moz community. I hope you’re all OK and keeping busy during this difficult period. I have a few questions about international SEO, specifically when it comes to ranking pages in the UK and the US simultaneously. We currently have 2 websites set-up which are aimed towards their respective countries. We have a ‘.com’ and a ‘.com/us’. If anybody could help with the issues below, I would be very grateful. Thank you all. Issues When looking in US Google search with a VPN, the title tag for our UK page appears in the SERP e.g. I will see: UK [Product Name] | [Brand] When checking the Google cache, the UK page version also appears This can cause a problem especially when I am creating title tags and meta descriptions that are unique from the UK versions However, when clicking through from the SERP link to the actual page, the US page appears as it should do. I find this very bizarre that it seems to show you the US page when you click through, but you see the UK version in the SERP when looking in the overall search results. Current Set-Up Our UK and US page content is often very similar across our “.com” and “.com/us” websites and our US pages are canonicalised to their UK page versions to remove potential penalisation We have also added herflang to our UK and US pages Query How do I show our US SERP as opposed to the UK version in US Google search? My Theories/ Answers US page versions have to be completely unique with content related to US search intent and be indexed separately - therefore no longer canonicalised to UK version Ensure hreflang is enabled to point Google to correct local page versions Ensure local backlinks point to localised pages If anyone can help, it will be much appreciated. Many thanks all.
Local Website Optimization | | Katarina-Borovska0 -
How to Do Local Keyword Research
I am familiar with how to do regular keyword research, finding opportunity based on competition, search volume, etc. For local search, do I go to all the trouble of finding hidden gems or just pick higher volume terms that have local intent. For instance: A search for "physical therapy" is a high volume term that Google thinks has local intent. If i pick a low volume national term, that has 11-50 avg searches per month, I have lower chances...and even less chance that someone is searching locally. What say ye? Nails
Local Website Optimization | | matt.nails0 -
SEO and Main Navigation Best Practices
I've read a number of articles on SEO and main navigation for websites. I'd like to get a solid answer/recommendation to help solve this one. This is the situation. We're helping a local business that offers pest control and property maintenance services. Under each of these, there area a number of services available, eg, cockroach control, termite inspections or lawn mowing services, rubbish removal and so on. Is it best to have a main nav containing the top keywords for the services - Pest Control | Property Maintenance, with a drop down to the services under each. Or, a simple approach - Our Services > drop down to each - Pest Control > Termite Inspections, etc. My concern here is that they have quite a lot of services, so the nav could be way too long. Really appreciate any assistance here. Many thanks.
Local Website Optimization | | RichardRColeman0 -
Can PPC harm SEO results, even if it's off-domain?
Here's the scenario. We're doing SEO for a national franchise business. We have over 60 location pages on the same domain, that we control. Another agency is doing PPC for the same business, except they're leading people to un-indexable landing pages off domain. Apparently they're also using location extensions for the businesses that have been set up improperly, at least according to the Account Strategists at Google that we work with. We're having a real issue with these businesses ranking in the multi-point markets (where they have multiple locations in a city). See, the client wants all their location landing pages to rank organically for geolocated service queries in those cities (we'll say the query is "fridge repair"). We're trying to tell them that the PPC is having a negative effect on our SEO efforts, even though there shouldn't be any correlation between the two. I still think the PPC should be focused on their on-domain location landing pages (and so does our Google rep), because it shows consistency of brand, etc. I'm getting a lot of pushback from the client and the other agency, of course. They say it shouldn't matter. Has anyone here run into this? Any ammo to offer up to convince the client that having us work at "cross-purposes" is a bad idea? Thanks so much for any advice!
Local Website Optimization | | Treefrog_SEO0 -
Virtual Offices & Google Search
United Kingdom We have a client who works from home and wants a virtual office so his clients do not know where he lives. Can a virtual office address be used on his business website pages & contact pages, in title tags and descriptions as well as Google places. The virtual office is manned at all times and phone calls will be directed to the client, the virtual office company say effectively it is a registered business address. Look forward to any helpful responses.
Local Website Optimization | | ChristinaRadisic0 -
Image URLs changed 3 times after using a CDN - How to Handle for SEO?
Hi Mozzers,
Local Website Optimization | | emerald
Hoping for your advice on how to handle the SEO effects an image URL change, that changed 3 times, during the course of setting up a CDN over a month period, as follows: (URL 1) - Original image URL before CDN:www.mydomain.com/images/abc.jpg (URL 2) - First CDN URL (without CNAME alias - using WPEngine & their own CDN):
username.net-dns.com/images/abc.jpg (URL 3) - Second CDN URL (with CNAME alias - applied 3 weeks later):
cdn.mydomain.com/images/abc.jpg When we changed to URL 2, our image rankings in the Moz Tool Pro Rankings dropped from 80% to 5% (the one with the little photo icons). So my questions for recovery are: Do I need to add a 301 redirect/Canonical tag from the old image URL 1 & 2 to URL 3 or something else? Do I need to change my image sitemap to use cdn.mydomain.com/images/abc.jpg instead of www.? Thanks in advance for your advice.0 -
Local SEO: City & County Pages
I'm working on developing some local pages for an HVAC company. They cover two counties, so I was planning on having two county pages, then linking them to individual city pages to keep the menu simpler and not cluttering it up with a couple dozen city pages for people to slog through. Has anybody ever done county pages before for local SEO? Or at least seen them? Just curious to see if there's any real benefit overall for have separate county pages, or if I should just stick to city pages.
Local Website Optimization | | ChaseMG0 -
Subdomain versus Subfolder for Local SEO
Hello Moz World, I'm wanting to know the best practices for utilizing a subdomain versus a subfolder for multi location businesses, i.e. miami.example.com vs. example.com/miami; I would think that that utilizing the subdomain would make more sense for a national organization with many differing locations, while a subfolder would make more sense for a smaller more nearby locations. I wanted to know if anyone has any a/b examples or when it should go one way or another? Thank you, Kristin Miller
Local Website Optimization | | Red_Spot_Interactive0