Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Enhance Keyword Discovery with Bulk Analysis
      Moz Pro

      Enhance Keyword Discovery with Bulk Analysis

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Access 20 years of data with flexible pricing
      Moz API

      Access 20 years of data with flexible pricing

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. Digital Marketing
    3. Web Design
    4. Is it against google guidelines to use third party review sites as well as have reviews on my site marked up with schema?

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Is it against google guidelines to use third party review sites as well as have reviews on my site marked up with schema?

    Web Design
    3
    5
    2169
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • BearPaw88
      BearPaw88 last edited by

      So, i look after a site for my family business. We have teamed up with the third party site TrustPilot because we like the way it enables us to send out reviews to our customers directly from our system. It's been going great and some of the reviews have been brilliant.

      I have used a couple of these reviews on our site and marked them up with:

      REVIEW CONTENT

      We work in the service industry and so one of the problems we have found is that getting our customers to actually go online and leave a review. They normally just leave their comments on a job sheet that the workers have signed when they leave. So I have created a page on our site where we post some of the reviews the guys receive too. I have used the following:

      REVIEW TITLE

      REVIEW

      Written by: CUSTOMER NAME

      Type of Service:House Removal

      Date published: DATE PUBLISHED

      10 / 10 stars

      I was just wondering I was told that this could be against googles guidelines and as i've seen a bit of a drop in our rankings in the last week or so i'm a little concerned. Is this getting me penalised? Should I not use my

      reviews referencing the ones on trust pilot and should i not have my own reviews page with rich snippets?

      1 Reply Last reply Reply Quote 1
      • TimHolmes
        TimHolmes last edited by

        Personally I would doubt that you would get penalised for it especially as these are genuine reviews. We use a similar tactic here and post individual user reviews gathered locally on site and then also feature aggregate review for an overall score located on a third party site.

        As you are using TrustPilot which is a Google Partner for reviews, I would imagine this will only benefit you in the long run, but check with them about featuring their logos on your site. Some review sites are quite particular about how you display their logo/artwork and may also require a link back  Due to TrustPilot being a Google Partner, you also have the added benefit of having star ratings in any Google Adwords activity you may be doing, thus helping to further increase their positive impact on CTA's and conversions when landing.

        Hope that helps. As per Robert, just make sure you get your schema correct to ensure accurate portrayal of the review data so it is picked up.

        Finally, there is a chance that you will get your review snippet on Google, but this is not guaranteed even if your schema markup 100% correct.

        Good luck

        Tim

        1 Reply Last reply Reply Quote 0
        • RobertFisher
          RobertFisher @BearPaw88 last edited by

          Don't know what the "digital marketing" person was thinking, but no you won't get penalized.

          If you are hoping to get an aggregate review snippet, make sure the schema is correct. You are showing a rating scale of 10 and Trust Pilot uses 5 stars (as do most). Here is the markup from a markup generator where product is 'example product' scale is 5 and schema is markup. I arbitrarily used 4.8 as the aggregated rating (as if you had 10 reviews, eight of which are 5 and two are 4 totaling 48).

          example product
          Rated 4.8/5 based on 10 reviews

          Again, be careful of copyrights when moving the actual review content.

          Best

          1 Reply Last reply Reply Quote 0
          • BearPaw88
            BearPaw88 @RobertFisher last edited by

            Hey Robert,

            Thanks for getting back to me. Sorry just to clarify, the trust pilot reviews i display are purely aesthetic i haven't marked them up with schema. I've just got a couple of reviews and then put the little widget next to them to show our ranking.

            I then have a separate 'customer reviews' page where i list the reviews sent back to us via our feedback forms. I've also stated that all reviews can be verified with signed documents should anyone wish to see them for any reason. It's these reviews i've marked up with schema which i'm hoping will, when enough are uploaded mean i can get the google stars below our name?

            Do you think i'll be penalised for this? Someone i know in digital marketing told me i would but i can't see why?

            RobertFisher 1 Reply Last reply Reply Quote 0
            • RobertFisher
              RobertFisher last edited by

              BearPaw,

              There is nothing in the guidelines about showing reviews on your site that you have brought in from other sites. What I would caution against is that if you are going to do this, you need to be fully disclosed on the site. If you are only bringing in the best reviews, I would certainly create some sort of disclaimer to say some reviews are left off. Also, on your schema you are showing a rating value of 1 -10 and Trust Pilot uses a 1-5 system.

              I do not know if TrustPilot has a copyright on their reviews but if they do you will be violating that and probably their user agreement. Remember, they make money handling the reviews for you and being the purveyor of review rankings. I am not sure I would use the person schema on the reviews, but I can't think of a reason not to either. Another issue around that is even if they left the review for your product, be careful with posting something and attributing it without permission.

              So, those are more cautionary items than rules.

              Best

              BearPaw88 1 Reply Last reply Reply Quote 2
              • 1 / 1
              • First post
                Last post

              Got a burning SEO question?

              Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


              Start my free trial


              Browse Questions

              Explore more categories

              • Moz Tools

                Chat with the community about the Moz tools.

              • SEO Tactics

                Discuss the SEO process with fellow marketers

              • Community

                Discuss industry events, jobs, and news!

              • Digital Marketing

                Chat about tactics outside of SEO

              • Research & Trends

                Dive into research and trends in the search industry.

              • Support

                Connect on product support and feature requests.

              • See all categories

              Related Questions

              • RyanUK

                Do Wordpress sites outrank SquareSpace?

                I was a big fan of Wordpress. I used it for 10 years. However, because I run a very small business, the constant upkeep needed on WP in the end started to frustrate me in the end, so I moved to SquareSpace. However, I am beginning to question my decision, as one of my sites is struggling really badly, and I mean badly. The other sites are okay. So I started asking around, and most people are saying there shouldn't be a difference. A few people have said their Wordpress sites always outranks their SquareSpace sites. Then I read what Rand Fishkin said in the below Twitter thread, now I am even more confused. I am very reluctant to move to Wordpress, its just so much hassle. But at the same time, if a site doesn't get much traffic then it's useless. https://twitter.com/drew_pickard/status/991659074134556673 https://twitter.com/randfish/status/991974456477278209 Please let me know your thoughts and experience.

                Web Design | | RyanUK
                0
              • Sam.at.Moz

                Hiding content until user scrolls - Will Google penalize me?

                I've used: "opacity:0;" to hide sections of my content, which are triggered to show (using Javascript) once the user scrolls over these sections. I remember reading a while back that Google essentially ignores content which is hidden from your page (it mentioned they don't index it, so it's close to impossible to rank for it). Is this still the case? Thanks, Sam

                Web Design | | Sam.at.Moz
                0
              • RobertFisher

                Anyone using CloudFlare on multiple sites?

                We are considering using CloudFlare as a CDN for a large group of sites. The fees are $5 to $200 depending on many factors. We tried the free trial on one site and were impressed with the results. I am wondering if any of you have any longer term experience with this and performance metrics, etc.

                Web Design | | RobertFisher
                1
              • Ron10

                Should i not use hyphens in web page titles? Google Penalty for hyphens?

                all the page titles  in my site have hyphens between the words like this: http://texas.com/texas-plumbers.html I have seen tests where hyphenated domain names ranked lower than non hyphenated domain names.  Does this mean my pages are being penalized for hyphens or is this only in the domain that it is penalized? If I create new pages should I not use hyphens in the page titles when there are two or more words in the title? If I changed all my page titles to eliminate the hyphens, I would lose all my rankings correct?  My site is 12 years old and if I changed all these titles I'm guessing that each page would be thrown in the google sandbox for several months, is this true? Thanks mozzers!

                Web Design | | Ron10
                0
              • OOMDODigital

                Accordion Fold Ups Bad For Google

                http://fandicoach.com/products Right now I have these accordion things on the website. Are they bad for google in terms of being an SEO best practice? I want to avoid doing anything black hat. Thanks!

                Web Design | | OOMDODigital
                0
              • Jvalops

                Google also indexed trailing slash version - PLEASE HELP

                Hi Guys, We redesigned the website and somehow our canonical extension decided to add a trailing slash to all URLs. Previously our canonical URLs didn't have a trailing slash. During the redesign we haven't changed the URLs. They remained same but we have now two versions indexed. One with trailing slash one without. I've now fixed the issue and removed the the trailing slash from canonical URLs. Is this the correct way of fixing it? Will our rankings be effected in a negative way? Is there anything else I need to do. The website went live last Tuesday. Thanks

                Web Design | | Jvalops
                0
              • bozzie311

                How to make Address Text Clickable for Google Map Link for Mobile Device

                How do I make the address text on the site a clickable link for mobile devices?

                Web Design | | bozzie311
                0
              • Partouter

                IP block in Google

                Our office has a number of people performing analysis and research on keyword positions, volume, competition etc. We have 1 external static IP address. We installed the static IP so we can filter out our visits in Google Analytics. However by 10 AM we get impssible CAPTCHA's or even get blocked in Google. Do you have any experience with such an issue? Any solutions you can recommend? Any help would be appreciated! SXI5A.png

                Web Design | | Partouter
                0

              Get started with Moz Pro!

              Unlock the power of advanced SEO tools and data-driven insights.

              Start my free trial
              Products
              • Moz Pro
              • Moz Local
              • Moz API
              • Moz Data
              • STAT
              • Product Updates
              Moz Solutions
              • SMB Solutions
              • Agency Solutions
              • Enterprise Solutions
              • Digital Marketers
              Free SEO Tools
              • Domain Authority Checker
              • Link Explorer
              • Keyword Explorer
              • Competitive Research
              • Brand Authority Checker
              • Local Citation Checker
              • MozBar Extension
              • MozCast
              Resources
              • Blog
              • SEO Learning Center
              • Help Hub
              • Beginner's Guide to SEO
              • How-to Guides
              • Moz Academy
              • API Docs
              About Moz
              • About
              • Team
              • Careers
              • Contact
              Why Moz
              • Case Studies
              • Testimonials
              Get Involved
              • Become an Affiliate
              • MozCon
              • Webinars
              • Practical Marketer Series
              • MozPod
              Connect with us

              Contact the Help team

              Join our newsletter
              Moz logo
              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
              • Accessibility
              • Terms of Use
              • Privacy

              Looks like your connection to Moz was lost, please wait while we try to reconnect.