OSE error?

[NielsPNO]

Hi, I just started using moz pro, but if i try to check ose, I get this error:

There was an error getting your data

What's wrong?

[LisaHunt]

Sorry about the delay in getting back to you! In general, we can't give you a timeframe for the fix aside from "as fast as humanly possible". With an outage like this, the engineering team works pretty tirelessly to get things back up and running but there can be multiple possible causes and we'd rather not break anything else while we solve the issue.

I'm glad the Health Page helped! We will keep updating it with the latest info. We are still monitoring this but things are looking a lot better after the fix we deployed at 13:51 PDT yesterday.

[TimHolmes]

Snap, me too!... any ideas as to when it will return been down a few hours now. Didn't know about the Moz Health page - thanks for that.

[LisaHunt]

Hi there!

I'm so sorry that you're running into this error message!

Unfortunately, we are currently having some problems with Open Site Explorer and, although our engineering team is digging into it, it's taking a little while to fix.

We will be posting any updates on the Moz Health Page so I'd recommend signing up there to be updated when the issue is resolved.