Google Reviews & Third Party Reviews
-
Hi
We have a third party review provider, but were also looking at increasing our Google reviews.
However after more research, should Google reviews only be used on local listings?
For organisations which don't have a physical location to buy from - is the solution to use organisation schema, which incorporates 'reviews on other sites' with the hope Google may show your Feefo review count?
When checking similar companies - all seem to have the organisation knowledge card and not the local Google My Business listing.
Is it worth pursuing extra reviews on Google My Business or not?
Thanks!
-
Perfect, thanks for your feedback
We have third party, but I have seen sites which use both third party and google customer reviews.
The only thing I am unsure of is, if a customer gets sent 2 emails & ways of leaving feedback it may get confusing... will keep looking into it!
Do you have organisation schema or are you just focusing on the local listing?
-
We use Google My Business reviews simply as it makes us stand out against our competitors when searching for our main keyword. We are looking into third party review providers but at the moment, simply requesting our customers leave us a review on GMB is good enough for us. It's also quick, free & easy, Google allows you to create a link that directs straight to the review box which both our marketing and sales teams send out. I would say it's worth pursuing extra reviews simply because it is so quick & free and very easy to respond to reviews left by customers. Our business is mainly online, however, we have received customers who made their final decision to choose our company by looking through our reviews.
https://support.google.com/business/answer/7035772?hl=en-GB - guide how to create your link for reviews
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Review page set up
Hey Gang! So I have a client with multiple locations in different metros. I would like to set up a page in WordPress for each metro that the technician can give to the happy client so they can review us. I would like to have a link to my GMB, Yelp, Yellowpages, and whatever else I can grab. Is there a badass plugin for this or what would you guys do? Much love.
Reviews and Ratings | | Meier0 -
Should I change to new URL after going through a period of bad reviews
A couple of years ago we had a series of bad reviews due to our billing company. We have not been able to recover from this and are unable to appear in Local listings due to the horrible reviews even though they are from years ago. Would it be a good idea to change domains and google+ accounts in order to start over with reviews and local citations?
Reviews and Ratings | | OhYeahSteve0 -
Why does Google return 1 star reviews in local listings as the "most helpful"?
I have a client who has recently received two 1 star reviews on Google local (unhappy customer and unhappy customers boyfriend). This is affecting an otherwise flourishing business as these two 1 star reviews are displayed prominently when you search for the brand in Google. They have since received more positive reviews, however Google insists on displaying, what they term, the "most helpful" reviews first. Why are these 1 star reviews deemed "most helpful"? In all honesty, they aren't even really that helpful, with the latter verging on slanderous. We are in the process of reporting this one as it personally attacks a member of staff, however, whilst we tentatively wait weeks for a response, I wondered if anyone has any idea on how G decides which reviews are "most helpful"? When there is no option for other users to rate these reviews as helpful (such as on play store).
Reviews and Ratings | | Silkstream0 -
Google+ Places Reviews
Hi There, Am I right in saying that Google Places reviews cannot be reviewed easily if at all. I have advised a client wirth a negative review to instead respond to the review and get clients to place good quality reviews. However, they seem to think if I ring Google they will just remove them and that Google has confirmed this. I am pretty sure I am right but before I jump through pointless hurdles with Google to be told I am, I want to make sure. Has anyone been successful in removing negative reviews from Google. Kind Regards Neil
Reviews and Ratings | | nezona0 -
SEO Friendly Review websites?
What are some SEO friendly online review websites? I remember Google Reviews used to show up high in the rankings but i'm not sure what the best place to direct customers to write reviews? Yelp is strong on Bing and Yahoo...but what's good on Google?
Reviews and Ratings | | Souk0 -
Duplicate Google Plus Business Listings
Hi everyone, We have a client with duplicate Google Plus pages for two of their locations. The ones that are showing in search results for the most part are the ones we control, but we'd still like to report or delete the duplicates (which we do not control from our existing accounts). I used to notice the option to report a page as duplicate but no longer see that...any advice? Thanks!
Reviews and Ratings | | SUCCESSagency0 -
Having Yelp Reviews Removed
Since we all work with Yelp on a local basis, I believe many are aware that if a review is placed by a non customer about a company, Yelp will typically remove them if you show that it isn't valid, etc. We all know they made a show of outing those who posted fake reviews as well. Here is a question I have though: Have any of you been aware of Yelp taking down valid negative reviews for companies? I have just run into this and find it somewhat perplexing. If you know of this, I would love to hear how it happens? Thanks,
Reviews and Ratings | | RobertFisher2 -
Wondering best ways to optimize for google maps/local listing
I'm wondering if there is any strategy to optimize a client to show up in the local listings. I assume a lot of this is tied to Google + / Google Places for Business. Is it possible to have a company show up in the local listings over a certain geographic area even if they are not technically addressed in that area? Any help is much appreciated. Thanks, Dan H.
Reviews and Ratings | | higherimages0