Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Google Reviews & Third Party Reviews
-
Hi
We have a third party review provider, but were also looking at increasing our Google reviews.
However after more research, should Google reviews only be used on local listings?
For organisations which don't have a physical location to buy from - is the solution to use organisation schema, which incorporates 'reviews on other sites' with the hope Google may show your Feefo review count?
When checking similar companies - all seem to have the organisation knowledge card and not the local Google My Business listing.
Is it worth pursuing extra reviews on Google My Business or not?
Thanks!
-
Perfect, thanks for your feedback
We have third party, but I have seen sites which use both third party and google customer reviews.
The only thing I am unsure of is, if a customer gets sent 2 emails & ways of leaving feedback it may get confusing... will keep looking into it!
Do you have organisation schema or are you just focusing on the local listing?
-
We use Google My Business reviews simply as it makes us stand out against our competitors when searching for our main keyword. We are looking into third party review providers but at the moment, simply requesting our customers leave us a review on GMB is good enough for us. It's also quick, free & easy, Google allows you to create a link that directs straight to the review box which both our marketing and sales teams send out. I would say it's worth pursuing extra reviews simply because it is so quick & free and very easy to respond to reviews left by customers. Our business is mainly online, however, we have received customers who made their final decision to choose our company by looking through our reviews.
https://support.google.com/business/answer/7035772?hl=en-GB - guide how to create your link for reviews
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I'm wondering if reviews services like yotpo and reviews.io are worth it.
The reviews services advertise that your reviews and stars will be placed in your Google search results and this helps with rankings. Does anyone have experience using Yotpo or Reviews.io with a brick and mortar business? Or, any business for that matter? Thanks,
Reviews and Ratings | | Jarod45660 -
Review Schema Dropped Off A Cliff!?
Hello everyone, I recently implemented some review schema for my website which looked to be successful as my review stars were appearing in organic rankings with no problem! Yay! However... I've just checked in on where we are with these and they have literally dropped off a cliff and I have no idea why. See image attached with the graph that shows our reviews looking great in July/August then dropping off w/c 26th August. I literally have no idea why this has happened. The Schema Markup Tool shows no errors or issues with the markup either. Can anyone advise? 81Rv88Y
Reviews and Ratings | | Virginia-Girtz0 -
Any experiences with Reviews.io?
Hello, We have used Trustpilot.com for a few years in the past. Service was reasonable and they did what they were supposed to do. However, due to their price and requirement for a full-year payment upfront we stopped using their review collection service. Is someone using Reviews.io? They are included in Google Review Partners, which seems to be very encouraging:
Reviews and Ratings | | the-global-communicator
https://support.google.com/adwords/answer/2375474?hl=en Also, they have a decent price for their intermediary package (about $ 89/month) and don't require a yearly contract like Trustpilot and some others. Any experiences you could share about Reviews.io will be appreciated. Luciano, The Translation Company Group0 -
Client wants to delete Google My Business Due to Bad Review
My client has received a bad review on Google and although has other good ones, wants to delete the current Google My Business page and open a new one. I disagree with this strategy but need some evidence to back it up. They are ranking well and so I don't want to upset the cart. I need reasons not to in terms of potentially harming rankings. Am I right that this could impact?
Reviews and Ratings | | AL123al3 -
Google My Business - Switching from Local to National Presence
Hi, Before I started with my current employer (a national B2B company), someone set them up with a Google My Business page that has resulted in the home office appearing as a local search result. As a result, our competitors have a much more professional national Knowledge Graph sidebar complete with logo, Wikipedia blurb, social links, etc. displayed while we have a local result with reviews, images, and Google Map location. Since we are a B2B business with a national presence, I am trying to transition from the local to broader company Knowledge Graph result, but I'm struggling to find information on the best steps to remove the local result. While the reviews are improving, this is a service-based business with a B2C element when it comes to end users, so historical reviews have been unkind -- to the point that I'd like to make the transition to a national presence not only to better reflect the entire region we serve, but also to remove as much review visibility as possible. The only option in Google My Business I've seen so far is to report the business as being closed, which, of course, it is not. I know a big Step 1 is to get a new Wikipedia page for the business created. (The company is legitimately deserving of one. I'm still trying to find the most effective approach to tackling this without violating Wikipedia policies. ) Outside of that step, however, is there any sort of process someone can recommend for tackling this local-to-nation Google transition? Thanks, Andrew
Reviews and Ratings | | Andrew_In_Search_of_Answers1 -
What's the best way to keep Google My Business reviews when the business changes names?
I work with an interior designer who is re-branding and changing her business name to focus specifically on windows. Can she keep her GMB reviews and just change the name of her business, then reverify with Google? She doesn't want to lose her current local pack ranking.
Reviews and Ratings | | obkommy1 -
Moving my photography business to another state. Is it possible to transfer Google My Business listing WITHOUT losing my Google Reviews?
A friend of mine is transitioning her photography business to another state. She moved about 5 years ago and consequently lost all of her Google+/Yelp reviews. Having reviews as a photographer is EXTREMELY important for her business reputation. She doesn't want this to happen again. Is it possible to change the location of a Google my Business page and keep the existing reviews? Thanks
Reviews and Ratings | | RosemaryB0 -
Migrating Reviews from Old SIte
We recently changed our Website to Word Press and I would like to move the old reviews to the new site. I am concerned Google might not understand the reviews showing up all of a sudden. The old reviews were on a sub-domain (store.domain.com). I will be able to match the dates and text as well as names. Any advice or Best Practice on this? Thanks!
Reviews and Ratings | | Chris6610