The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. SEO and Digital Marketing Forum
    2. Categories
    3. SEO Tactics
    4. On-Page Optimization
    5. FAQ page structure

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    FAQ page structure

    On-Page Optimization
    6 4 3.8k
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • OrlandSEO
      OrlandSEO last edited by

      I have read in other discussions that having all questions on an FAQ page is the way to go and then if the question has an answer worthy of its own page, you should abbreviate the answer and link to the page with more content.

      My question is when using some templates in WP, they have a little + button you can click and it reveal the answer to the question. Does this hurt SEO versus having all text visible and then using headers/subheaders?

      An example of the + button https://fyrfyret.dk/faq/

      1 Reply Last reply Reply Quote 1
      • OrlandSEO
        OrlandSEO @ThompsonPaul last edited by

        Makes perfect sense. Thanks a lot. Just the type of feedback I was looking for.

        1 Reply Last reply Reply Quote 0
        • OrlandSEO
          OrlandSEO @brooksmanley last edited by

          Thanks. That was kind of my thought. I wasnt convinced the setup as now is the best. Thanks for the feedback, it is much appreciated!

          1 Reply Last reply Reply Quote 0
          • brooksmanley
            brooksmanley last edited by

            ^^ these are both great answers.

            I'll add one thing: I often view FAQ pages as a great opportunity to earn featured snippets for specific questions related to a brand. I can't say for certain, and this may not at all be a goal of yours, but the HTML structure this WP theme element utilizes probably doesn't lend itself to stand out for earning any featured snippets. If you break them out of the FAQ element, utilize headers well, and maybe even consider schema markup, there's a chance you could earn a featured snippet or two among those frequently asked questions.

            OrlandSEO 1 Reply Last reply Reply Quote 1
            • ThompsonPaul
              ThompsonPaul last edited by

              I'm afraid we're in a bit of a state of limbo on this issue, Nickington.

              Currently, Google's ranking is based on the desktop version of the site for both desktop and mobile results.

              Google has clearly stated, and many tests have confirmed, that content which is not visible unless a user interacts with the page (such as having to click the drop-down for the FAQ result) is deemphasized in search results.

              BUT! Google has also stated that they are in the midst of changing to a mobile-first index which will mean that the mobile version of websites will be used for ranking assessment. In addition, they've been quite clear that at that point, since things like accordion drop-downs are so much better UX for mobile users, that kind of hidden content will no longer be "penalised".

              Unfortunately, there's been no declared date for when the switch to the mobile Index will occur. Instead, they've said that it will be rolled out gradually to individual sites as they detect that the mobile version of a site is ready for it. This means it's entirely impossible to assess when the changeover might apply to your site.

              So for absolute best SEO, the solution is unfortunately a bunch of extra work for a hybrid solution 🙂 My best recommendation would be to build out the FAQ content using headers and sub-headers so the content is fully visible on the page and gets full indexing authority from the search engine. Then keep an eye on the mobile indexing of your site to detect when it appears that it has moved fully into the mobile-first Index stage, and at that point redo the FAQ page to utilize the accordion drop downs instead.

              The alternative would be to build out the page using the accordion drop downs to start with, and accept the fact that it will be some time before that hidden content has a chance to rank effectively. this would definitely be a second-best option in my opinion.

              Does that all make sense?

              Paul

              OrlandSEO 1 Reply Last reply Reply Quote 2
              • VeroBrain
                Mª Verónica B. last edited by

                Hi Nickington,

                Good question! 🙂

                The FAQs are for better UX.
                Also, thinking on mobile UX it is great to have a list and quickly find out the option that I really need.
                Browseo's amazing tool might help you to kow out what are the signasl that the algorithms can read about a page of your website.

                Said that, I think that your FAQs page is doing great.
                Although you might consider to check the Moz SEO Guide on regard the Meta Keywords. Good luck!

                Mª Verónica

                myths-and-misconceptions-about-search-engines

                1 Reply Last reply Reply Quote 2
                • 1 / 1
                • First post
                  Last post

                Got a burning SEO question?

                Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


                Start my free trial


                Explore more categories

                • Moz Tools

                  Chat with the community about the Moz tools.

                  Getting Started
                  Moz Pro
                  Moz Local
                  Moz Bar
                  API
                  What's New

                • SEO Tactics

                  Discuss the SEO process with fellow marketers

                  Content Development
                  Competitive Research
                  Keyword Research
                  Link Building
                  On-Page Optimization
                  Technical SEO
                  Reporting & Analytics
                  Intermediate & Advanced SEO
                  Image & Video Optimization
                  International SEO
                  Local SEO

                • Community

                  Discuss industry events, jobs, and news!

                  Moz Blog
                  Moz News
                  Industry News
                  Jobs and Opportunities
                  SEO Learn Center
                  Whiteboard Friday

                • Digital Marketing

                  Chat about tactics outside of SEO

                  Affiliate Marketing
                  Branding
                  Conversion Rate Optimization
                  Web Design
                  Paid Search Marketing
                  Social Media

                • Research & Trends

                  Dive into research and trends in the search industry.

                  SERP Trends
                  Search Behavior
                  Algorithm Updates
                  White Hat / Black Hat SEO
                  Other SEO Tools

                • Support

                  Connect on product support and feature requests.

                  Product Support
                  Feature Requests
                  Participate in User Research

                • See all categories

                • URL Structure on Category Pages
                  viatrading1
                  viatrading1
                  0
                  3
                  2.0k

                • Structured Data on mobile and desktop version of a page
                  Online-Marketing-Guy
                  Online-Marketing-Guy
                  1
                  8
                  2.3k

                • How to Define Best URL Structure for Product Pages?
                  CommercePundit
                  CommercePundit
                  0
                  18
                  7.5k

                Get started with Moz Pro!

                Unlock the power of advanced SEO tools and data-driven insights.

                Start my free trial
                Products
                • Moz Pro
                • Moz Local
                • Moz API
                • Moz Data
                • STAT
                • Product Updates
                Moz Solutions
                • SMB Solutions
                • Agency Solutions
                • Enterprise Solutions
                • Digital Marketers
                Free SEO Tools
                • Domain Authority Checker
                • Link Explorer
                • Keyword Explorer
                • Competitive Research
                • Brand Authority Checker
                • Local Citation Checker
                • MozBar Extension
                • MozCast
                Resources
                • Blog
                • SEO Learning Center
                • Help Hub
                • Beginner's Guide to SEO
                • How-to Guides
                • Moz Academy
                • API Docs
                About Moz
                • About
                • Team
                • Careers
                • Contact
                Why Moz
                • Case Studies
                • Testimonials
                Get Involved
                • Become an Affiliate
                • MozCon
                • Webinars
                • Practical Marketer Series
                • MozPod
                Connect with us

                Contact the Help team

                Join our newsletter
                Moz logo
                © 2021 - 2026 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                • Accessibility
                • Terms of Use
                • Privacy

                Looks like your connection to Moz was lost, please wait while we try to reconnect.