Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
What is the best online reputation management software for generating legitimate Google (and other online) reviews?
-
Hello!
Does anyone have a good experience with using an online reputation management tool to help generate online reviews for a Google My Business listing, Facebook, etc? The reason I ask about a review software is because of my client's age demographic (50+), so we need to have an automated system to request reviews from their clients and to make it simple for them to leave reviews.
-
Hi Miriam,
Thank you so much they are really adding a lot of great features that are not on any other software that I know of.
Until then though I made a mistake above and said "trustradius" I meant to say
PS
Where you at MozCon?
Lot's of new local rules and some great speeches Tom Capper (TCap) did an awesome job.
Darren to a great job
Hope you're doing well,
Tom
-
Good information.
If you are looking to compare review management software, you may want to check some of the review sites.
Also, check out Capterra. I lined up some of the popular ones with higher-end features for comparison.
( https://www.capterra.com/reputation-management-software/compare/167624-141023-168614/Reputation-com-vs-ReviewInc-vs-Vendasta-Reputation-Management ). Hope that helps. -
Hey Thomas!
It's good on a thread like this for the community to provide a variety of recommendations. I'm glad you shared what you like about ReputationStacker. Always helpful to have multiple choices!
-
Miriam, I agree with I you GetFiveStars is a good Company & Mike is a great guy. The main reason I recommended ReputationStacker Is have been privy to what is coming and what is coming is amazing in my opinion. It also will be its own system.
What Miriam is talking about is extremely important to understand definitely needs to be taken into consideration when choosing a product. This is an example of a company that was forcing five stars and the update because the reviews should not be changed to a five star if it is a different number. It should it be it should be the number selected by the person using the system
"Google made an update on 03/25/2018 and this method no longer works to create a review box link pre-filled with 5 stars."
Also keep in mind companies such as TrustRadius also put schema markup on every page of a WordPress site this is important because Google can see JSON-LD and human beings cannot is essentially the same thing is hiding text by using clear text. Sites can receive manual penalties that are serious.
Respectfully,
Tom
-
-
Hi Eport12!
A couple of suggestions:
-
I highly recommend checking out GetFiveStars, which I've personally test-driven and have been extremely impressed by. The product was co-founded by Local SEO guru Mike Blumenthal and the rate of innovation of the tool has been amazing.
-
I would be absolutely positive that whatever service you sign up for, it does not auto-populate review stars in reviews. One of the larger ORM software companies, Birdeye, recently fell out of Google's good graces for this practice and the case is serving as a warning now to everyone in the industry: be sure automated review requests do not auto-generate review stars. So, as you're considering your options, do keep that little proviso in mind.
-
-
I would have to say https://reputationstacker.com works the hardest and does the best job of any of them. I've tried them all and honestly, you won't get service like this anywhere else. in addition they keep adding on new tools and know that you can get grandfathered in on a product that is about to launch try them I think you'll really like them.
Hope that helps,
Tom
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
BazaarVoice Paginated Reviews Not Honoring Canonical & Indexing Multiple Pages
If there are enough reviews on a product page to warrant page 2, 3 etc, BazaarVoice appends the below snippets to each new page of reviews, which are then also indexed, despite BazaarVoice SEO settings that automate a canonical tag (seemingly since the differing reviews on each page are not similar enough to honor the canonical). <cite class="iUh30">?bvstate=pg:2/ct:r</cite> <cite class="iUh30">?bvstate=pg:3/ct:r</cite> It seems Target.com has found a way to hack the BV code to create a dedicated page to view all reviews: https://www.target.com/p/ultra-soft-fitted-sheet-300-thread-count-threshold-153/-/A-13973172?showOnlyReview=true While Ikea.com blocks it in the Robots file (defeats SEO value) - Noindex: */catalog/products/bvroute=Review Noindex: */catalog/products/bvtab Tons of brands apparently have the issue, and you can see more examples if you search "inurl:bvstate=pg" Anyone aware of a solution to this?
Reviews and Ratings | | Eroc2 -
3rd Party Approved Reviews - Widget or API Feed - Any thoughts ?
Hi Mozzers, We use a google approved 3rd party review company to collect reviews for our branches and now also for our products( this is about to be implemented). We currently use one of their widgets on our site (its javascript) to show the reviews. I don't think google can read this and I don't think we currently, therefore, get any direct seo benefit from it. My questions are as follows : I obviously want to get any SEO benefit from any review text which customers leave but as the data itself is housed on the review site with a widget on my site pointing to it,should I use an API feed as opposed to a widget. If google can read the review text on my page - then surely i should some benefit from it even though, it could technically be classed as duplicate content what are peoples thoughts ? . thanks Pete
Reviews and Ratings | | PeterCol120 -
What's the best way to keep Google My Business reviews when the business changes names?
I work with an interior designer who is re-branding and changing her business name to focus specifically on windows. Can she keep her GMB reviews and just change the name of her business, then reverify with Google? She doesn't want to lose her current local pack ranking.
Reviews and Ratings | | obkommy1 -
Moving my photography business to another state. Is it possible to transfer Google My Business listing WITHOUT losing my Google Reviews?
A friend of mine is transitioning her photography business to another state. She moved about 5 years ago and consequently lost all of her Google+/Yelp reviews. Having reviews as a photographer is EXTREMELY important for her business reputation. She doesn't want this to happen again. Is it possible to change the location of a Google my Business page and keep the existing reviews? Thanks
Reviews and Ratings | | RosemaryB0 -
Why are certain words formatted as bold in Google+ Reviews?
Hey guys, I noticed that certain words within reviews left on Google+ pages are being shown in bold text. The original reviews do not feature bold text, but when shown in snippets they appear. I attached a photo below for a college's G+ page. Any insight would be great! 0ZHfhnP
Reviews and Ratings | | TomBinga11250 -
Publishing testimonials on your site that are from your Google + (or other review sites page)
Ive got a site with some good Google + Reviews and some other good reviews on other sites that id like to be able to publish on a testimonials page on our website, but im worried about being penalised for duplicate content. Any idea of the best way to get these reviews on to our website, i was thinking about placing the text in as an image, but id prefer to do something semantic if at all possible. (I know that some review sites have javascript widgets you can use to pull in your reviews but for most of the sites we are reviewed on they dont)
Reviews and Ratings | | Sam-P0 -
Blocking Reviews by Blocking Words?
A client sent me an email this week, stating that you could block bad reviews on social media sites by "blocking" certain words from comments such as "I", "you", "them", "they"......she heard it at a conference from some other CEO's that had some problems with bad reviews. Essentially these CEO's blocked these words making the pages read only pages so no one could leave a review on social media sites. Now, I have never heard this tactic, nor think this is a good idea in any way shape or form. And I know that you can't block bad reviews from happening (without looking at the bigger picture and encouraging some look at internal processes and customer service). Has any one heard of this tactic? Or better, know of anywhere online that documents this idea of blocking words? I have to get back to her, but I have beaten the drum about how to acquire good reviews so much, I feel I am not getting through! Help! Thanks
Reviews and Ratings | | cschwartzel0 -
Having Yelp Reviews Removed
Since we all work with Yelp on a local basis, I believe many are aware that if a review is placed by a non customer about a company, Yelp will typically remove them if you show that it isn't valid, etc. We all know they made a show of outing those who posted fake reviews as well. Here is a question I have though: Have any of you been aware of Yelp taking down valid negative reviews for companies? I have just run into this and find it somewhat perplexing. If you know of this, I would love to hear how it happens? Thanks,
Reviews and Ratings | | RobertFisher2