Wrong logo on Google Knowledge Panel
-
We have several different listings & brands on our site and the logo that is being pulled is one of our listings. We have identified the logo through organization structured data as well as provided the "feedback" section with the correct link multiple times.
Does anyone know how we can get this resolved?
-
First, I just want to make double sure (as there's a lot of terminology confusion) -- you're talking about the main Knowledge Panel in the right-hand column on desktop, right?
Unfortunately, when these go wrong, there's not a good mechanism for fixing them. Sometimes, best you can do is try to get a Googler's attention, either on the help forums or on Twitter. As Alex said, if there's bad WikiData in play, definitely fix that, but you do have to have someone with editor credentials, unfortunately.
Is the logo coming from the wrong source entirely (like a competitor), or is it an issue of an old/outdated logo?
Is your GMB data updates? Some Knowledge Panels cross with GMB/local data. Hard to say without knowing the specific example/company.
-
It does. The logo is outdated and I want to update the image.
Question, I know wikipedia is finicky about people from the brand updating the brand page. Do you know if I create a wikipedia account with my brand email, will the logo update be denied?
-
Does your organisation have a Wikipedia page? When we updated the logo on our Wiki entry, Google pulled the new logo from there to use in the Knowledge Panel.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Knowledge Graph Results for NonBranded Queries
Does anyone have any insights on why a knowledge graph may show up for non branded search queries? Examples attached. nUYr05x V51iKCt
Branding | | SarahLK1 -
Website Name Before Search String in Google SERP
I'm curious to hear whether it's better to have your company name before the Search String, or after it?When I search for Church Management Software in Google, some results place the company before the string.
Branding | | ChurchCommunityBuilder
**In attached image
(Pink Squares : Company Name)
(Blue Squares : Search String) Please indicate in your response if there is any study, experiment, or evidence to back your answer. Thanks for your help! NameOrStringNameOrString cmsSerp.jpg0 -
How can I claim authorship for a doctor using their title "MD" on Google Plus?
Hi Everyone, I am wondering how to claim authorship for doctors while still using their title "MD." Adding MD to Google Plus profiles goes against Google name policy, but in order to comply with the FTC we need to include "MD" to our doctor's name in our article by-lines. I have sent in many appeals with evidence that they have a degree. I also considered creating a "Google Page," but had the impression that you cannot claim authorship with rel=author tags with a "Google Page," only rel=publish. Can anyone help me figure out how to claim authorship for a doctor using (first name last name), MD ?
Branding | | dirigodev0 -
Google displays the wrong store hours. Can anyone help lead me to the fix?
When doing the following search on Google "Ticket King Milwaukee hours" we see the wrong hours displayed at the top of the page. Just to the left of our places page, you will see "Tuesday hours 8:30-1:00 pm." That 1 pm closing comes up for every weekday, even though we are open until 6 pm weekdays, and 3 pm on Saturdays. I have checked the hours listed on our G+ page, our "Places for Business" page, our "about us" page on our website, and can't find where they are getting this incorrect data. I even went out and checked most of the "List your business" sites that I have registered with.
Branding | | Ticket_King
I have submitted this to Google, but have not heard back. Does anyone have any ideas as to how I can fix this, or at least find out where this bad data is coming from? I did find a company blog post from 2010 that listed our ours in a somewhat confusing way, but it was still correct. (I have since fixed that old post.)0 -
Google +
Hello mozzers , We manage a website for a client This is the website: http://www.mynaughtyscotland.com . [editor's note: site for escorts in Scotland, may not be safe for some workplaces]They recently got penalized but they don't have links so is not a penguin update.The client said that they noticed the drops in rank after they had their Google + account suspended.So the question is, if you have your google + account conected to the website by the rel="publisher" tag,And your google + account gets suspended, will you be getting your site penalized as well ?
Branding | | asmedia0 -
How to improve the quality score (QS) when bidding on competitor brand names in Google Adwords?
Hi, I have researched few sites on this topic and I could see that the competitor keyword should match with the add text relevance, landing page relevance and CTR. Any other factors more to be included to improve the quality score? Reference: http://searchenginewatch.com/article/2285536/Google-Updates-How-AdWords-Quality-Score-is-Reported
Branding | | zco_seo0 -
Google Places Question
When you are optimizing Google places campaigns what do you find to be a better way to appear for more searches? No, all customers come to the business location or Yes, this business serves customers at their locations (45 mile radius) **? **
Branding | | TheGrid1 -
Changing a "city" or "town" location in google maps
Hello Mozinators! I have a client I currently work with doing SEO that has a rare problem that I have not come across before nor have I been able to find any information on how to make changes for it. The problem being that the city/township is more of a community that has yet to officially be labeled as a city, yet is still marked as a town on google maps. This is a great step in the right direction however the google maps location is over the wrong place. I have attached screenshots of the google maps for this location. In the top is a place called "Lakewood Ranch" and it is not in the correct spot. Lakewood Ranch should instead be in the bottom corner of the overview screenshot, where the town center is and the medical center off of the "University PKWY" exit. I have absolutely no idea on where to start to get these changes put in place, nor if they can even be put in place. Please let me know! Thank you so much in advance! a86TM.png u1ipV.png
Branding | | jbster130
