Wrong logo on Google Knowledge Panel
-
We have several different listings & brands on our site and the logo that is being pulled is one of our listings. We have identified the logo through organization structured data as well as provided the "feedback" section with the correct link multiple times.
Does anyone know how we can get this resolved?
-
First, I just want to make double sure (as there's a lot of terminology confusion) -- you're talking about the main Knowledge Panel in the right-hand column on desktop, right?
Unfortunately, when these go wrong, there's not a good mechanism for fixing them. Sometimes, best you can do is try to get a Googler's attention, either on the help forums or on Twitter. As Alex said, if there's bad WikiData in play, definitely fix that, but you do have to have someone with editor credentials, unfortunately.
Is the logo coming from the wrong source entirely (like a competitor), or is it an issue of an old/outdated logo?
Is your GMB data updates? Some Knowledge Panels cross with GMB/local data. Hard to say without knowing the specific example/company.
-
It does. The logo is outdated and I want to update the image.
Question, I know wikipedia is finicky about people from the brand updating the brand page. Do you know if I create a wikipedia account with my brand email, will the logo update be denied?
-
Does your organisation have a Wikipedia page? When we updated the logo on our Wiki entry, Google pulled the new logo from there to use in the Knowledge Panel.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
When products are discontinued- best way to handle pinned or googled images
What do you lose by deleting a product and it's images from an e-commerce site? We have many product images with pinterest pins and shares or that show up on google images searches. Our site is an active American craft gallery with jewelry, art and handmade gifts from about 300 different artists. Most products are made in small quantities others are 1 of a kind. So we often have products selling out. Most items are organized by artist. Are there good practices to follow that will best keep our social media presence and links? I'd also like to stop buying extra space for all those images on my server Thanks so much Stephen
Branding | | stephenfishman0 -
The brand drop down doesn't seem to be appearing for any brands in google.com.hk. Is it something which needs to be set up and registered, or automatically rolled out by Google?
In google.com.hk SERPs the brand drop down doesn't seem to be appearing for any brands. Is it something which needs to be set up and registered, or automatically rolled out by Google? And if so is Google just slow rolling out in this part of the world? Thanks
Branding | | seanfhutchinson0 -
Google Local deleted my Google+ Accounts
I had a Google places/local account with several different businesses listed at the same address--they are separate businesses. I recently received an email from Google saying this violated their terms of use. I am not allowed to have several businesses listed in Google local with the same address. Google decided which of the businesses to keep and which to neglect, despite my request. So essentially they are putting us out of business by not including our money-maker in local results. Recently my company moved and now we have different suite numbers for each business. A customer can come into any of those and purchase in person, or they can purchase online. In trying to clean up my Google local account, I deleted the least important businesses, trying to get the "money maker" on local results. But now I cannot have a local account because I do not have 10 businesses listed, but I cannot have 10 businesses because they all have the same address (now different suite #'s). My Google+ pages have been deleted due to the Local business deletion. When I search for our main keyword, companies come up from all over the US but none in Arizona where we are located. Is there any way to get my Google plus pages back? Is there any way to get my main site back on Google local? Can I assign a Google + page with a company?
Branding | | RoxBrock0 -
Google+ how to optimize [best practice tips]
I would like to learn more about Google+ optimization to help the brand and rankings, etc of the company I work for but I do not know where to begin. Anyone with advice? Or links to this type of information? The website is www.stillfrisky.com Thank you, Gina
Branding | | gina_m0 -
Google+ multiple languages
I'm facing the following situation: We have a website (barcelonacheckin.com) with multiple languages. Each language has each own url. For instance English is barcelonacheckin.com/en and Spanish is barcelonacheckin.com/es. If I'm right there seems to be a relation between the number of +1's and ranking in Google. Therefore we created a Google+ business page (https://plus.google.com/101996769636292908838) and we linked it to the english page of our web-site. The number of +1's on our business page is in sync with our English landing page. Now we want also to gather many +1's in the other languages. But it seems that you can only connect one Google+ business page to one web page. My question is. Whould it be smart to make a separate Google+ business page for each language? I wonder how other multilingual web-sites are dealing with Google+.
Branding | | jereprieto0 -
Legacy Locations and Google Local - How to Handle
Hello - I'm working with a client who has some transitioning brands - and they're hesitant to change the legacy branding in Google Local and on their website because they're afraid of losing traffic from the old brand. Is there a standard practice for keeping traffic on the old brand terms, while still adjusting to the new branding on Google/Yahoo/Bing? Thanks,
Branding | | WebTalent0 -
Knowledge Graph for brand term has stopped appearing
Hi everyone Our brand has an active G+ page (updated daily).
Branding | | bfrl
Our G+ is also linked to our site, verified, and we were lucky enough to get a vanity URL of our choice after our Google overlords confirmed it for us. When searching a specific brand term within Google UK, Knowledge Graph appeared with a link to our G+ page, logo and links to our last two G+ posts.
Much like if you search 'seomoz' This has now mysteriously vanished.
It could be a coincidence but it vanished roughly around the same time as we got our vanity G+ URL. I asked about on Google product forums but to no avail. Anyone else experienced this? Or even know how to get Knowledge Graph back to how it was? Thanks!0 -
What affects the Google Merchant listing position under the Relevance Filter?
Hi, I set-up a UK Google Merchant feed about 8months ago now which is automated for around 25K products. I am trying to work out why some other sites still rank better than mine in the Shopping listing under the default 'Relevancy' filter. I have both a greater number and better reviews than the competitors and am showing a better price. I wonder whether anyone has any information on whether the following factors affect the listing position under the 'Relevance' filter: 1 - Age of the listing or domain 2 - Historic 'Click-Rate' for domain in Shopping listing 2 - Overall quality of the data feed i.e. do errors or warnings for other products in the feed affect the positions of all items in the feed? 3 - Bounce rate or on-page time of clicks to target site 4 - Diversity of review sources 5 - Google Checkout reviews 6 - Company location in Google Local For an ecommerce site this positioning can make a big-time difference to sales, so I'm hoping someone has run some tests on this they can share, and if not then why not? Hoping someone can throw some light on this, as I can't find a great deal out there on this fundamental revenue stream for me. Simon
Branding | | simonphumphries0
