Wrong logo on Google Knowledge Panel
-
We have several different listings & brands on our site and the logo that is being pulled is one of our listings. We have identified the logo through organization structured data as well as provided the "feedback" section with the correct link multiple times.
Does anyone know how we can get this resolved?
-
First, I just want to make double sure (as there's a lot of terminology confusion) -- you're talking about the main Knowledge Panel in the right-hand column on desktop, right?
Unfortunately, when these go wrong, there's not a good mechanism for fixing them. Sometimes, best you can do is try to get a Googler's attention, either on the help forums or on Twitter. As Alex said, if there's bad WikiData in play, definitely fix that, but you do have to have someone with editor credentials, unfortunately.
Is the logo coming from the wrong source entirely (like a competitor), or is it an issue of an old/outdated logo?
Is your GMB data updates? Some Knowledge Panels cross with GMB/local data. Hard to say without knowing the specific example/company.
-
It does. The logo is outdated and I want to update the image.
Question, I know wikipedia is finicky about people from the brand updating the brand page. Do you know if I create a wikipedia account with my brand email, will the logo update be denied?
-
Does your organisation have a Wikipedia page? When we updated the logo on our Wiki entry, Google pulled the new logo from there to use in the Knowledge Panel.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Are there any benefits to using Google+ for business if it has no followers and no user engagement?
My G+ for business currently has 55 followers and no engagement - apart from me liking the posts from my personal G+ Apart from the benefits of having content indexed faster, is there any other benefits for me in this situation, from an SEO perspective? I would like to grow the followers and engagement but not sure how as my social marketing skills are not as strong as my technical seo.
Branding | | AjazMozPro2 -
Multiple Google+ pages when entering new foreign markets?
We are a medium size business on our way to expanding to new countries. Right now we have one Google+ account in Denmark. When expanding to more markets outside of Denmark, should we then set up a Google+ page for each country? Or is it better to stick with the one we have? Thanks in advance!
Branding | | miegt0 -
I have a company with multiple locations through out the US and I am trying to figure out the best way to use Google+ and Facebook.
Should I create separate pages for each location or should I create one account and add all my locations to that account?
Branding | | steve2150 -
Anybody else seeing branded organic traffic decreasing and direct traffic increasing? Anything to do with Google auto-filling URLs?
If so, what could the reasons for this be? Maybe because of Google auto-filling URLs? Thanks for reading!
Branding | | DA20130 -
Google + Circles
This question is so elementary, I'm almost embarrassed to ask it. I am having trouble directing potential followers/friends to Circle us on our Google+ business page. People add to my personal profile page instead, the result of which, i am not building up Circles for my business while I am building my personal profile which i don't care about. I have made personal requests, used our logo on my personal page header saying "Gina Fiedel representing (business name)" and "Visit our Google+ business page", etc. I feel like I'm missing something. Has anyone found any sort of magic bullet for this? Thanks!!
Branding | | gfiedel0 -
How to control Artist Info sidebar on Google SERP?
Google has added an information sidebar to its SERPs for public figures, including artists of all stripes. Search for "Coldplay" and you'll see what I mean. I'm wondering where Google pulls this information from, and how to keep it complete and up to date. The sidebar includes basic information, including Birthday, Education, Awards and Works (albums / books etc.). In representing an artist, this is now the first encapsulated information presented to user searching for my artist, and I want to make sure it's accurate. Any insight on how to edit this info would be truly appreciated.
Branding | | powerup0 -
Is Google having trouble determining between two of my brand sites
I have a couple brand sites that our company uses and a couple of weeks ago one started to suddenly show up in the #1 position while searching for the other site via its brand. If I search for "collegexpress" our other site careersandcolleges.com is in the #1 possition. If I search for "collegexpress.com" it shows carrersandcolleges.com's title and description but links to www.collegexpress.com Could I have something messed up or is google confused with our two sites? In the past I am told that CollegeXpress referred to the careersandcolleges.com page but that has been there for many many years and this SERP change only started to show the first week in march of this year. I looked and there are a handfull of anchor text links from external sites using some form of the "CollegeXpress" brand linking to www.careersandcolleges.com but not that many, and they are not new. If I do a search the other way for "careersandcolleges" I see it correctly return is own site #1 but www.collegexpress.com is shown to me as #3. I checked and we dont have any redirects or mod rewrites between the two sites. They are on two different IPs Any help that can point me in the right direction would be greatly appreciated. Thank you.
Branding | | GeorgeLaRochelle0
