Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
WEbsite cannot be crawled
-
I have received the following message from MOZ on a few of our websites now
Our crawler was not able to access the robots.txt file on your site. This often occurs because of a server error from the robots.txt. Although this may have been caused by a temporary outage, we recommend making sure your robots.txt file is accessible and that your network and server are working correctly. Typically errors like this should be investigated and fixed by the site webmaster.
I have spoken with our webmaster and they have advised the below:
The Robots.txt file is definitely there on all pages and Google is able to crawl for these files. Moz however is having some difficulty with finding the files when there is a particular redirect in place.
For example, the page currently redirects from threecounties.co.uk/ to https://www.threecounties.co.uk/ and when this happens, the Moz crawler cannot find the robots.txt on the first URL and this generates the reports you have been receiving. From what I understand, this is a flaw with the Moz software and not something that we could fix form our end.
_Going forward, something we could do is remove these rewrite rules to www., but these are useful redirects and removing them would likely have SEO implications. _
Has anyone else had this issue and is there anything we can do to rectify, or should we leave as is?
-
Ok, I made a quick test of your robot.txt file and looks fine,
https://www.threecounties.co.uk/robots.txtThen I made a test https://httpstatus.io/ to check the status code
of your robot.txt file and show me 200 status code (So it's fine)Also, you need to make sure that your robot.txt file is accessible for the Rogerbot (Moz crawler)
This day the hosting providers have become very strict with third-party crawlers
This includes Moz, Majestic SEO, Semrush and Ahrefs.Here you can find all the possible sources of the problem and recommended solutions
https://moz.com/help/guides/moz-pro-overview/site-crawl/unable-to-crawlRegards
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why Only Our Homepage Can Be Crawled Showing a Redirect Message as the Meta Title
Hello Everyone, So recently when we checked our domain using a Moz Crawl Test and Screaming Frog only the homepage comes up and the meta title says “You are being redirected to…”. We have several pages that used to come up and when submitting them to GSC no issues come up. The robots.txt file looks fine as well. We thought this might be ‘server’ related but it’s a little out of our field of expertise so we thought we would find out if anyone has any experience with this (ideas of reasons, how to check…etc.) or any potential suggestions. Any extra insight would be really appreciated. Please let us know if there is anything we could provide further details for that might. Looking forward to hearing from all of you! Thanks in advance. Best,
Moz Pro | | Ben-R0 -
404 Crawl Diagnostics with void(0) appended to URL
Hello I am getting loads of 404 reported in my Crawl report, all appended with void(0) at the end. For example: http://lfs.org.uk/films-and-filmmakers/watch-our-films/1289/void(0)
Moz Pro | | moshen
The site is running on Drupal 7, Has anyone come across this before? Kind Regards Moshe | http://lfs.org.uk/films-and-filmmakers/watch-our-films/1289/void(0) |0 -
Whether or not to remove a link from a website with high spam score on Open Site Explorer
Hello Moz! I just subscribed for your Moz Pro program. Amazing stuff! On open site explorer, I found a number of links to my site from a page called with a very high page authority and high domain authority, but also a high spam score (8 or 9, one with a 10). I say multiple spam scores, because it's strange, there are what appears variations of the same url, and each one is considered a link. For instance, there's an abc.linkstomysite.com and xyz.linktomysite.com, and 123.linktomysite.com... there are about 15 of these (all with the spam scores mentioned above)! This must have been some old SEO work done I payed for back in the prehistoric SEO days. However, my fear is the following: Removing these links, and then losing some potentially strong link juice. I don't have many high DA or PA links to my site, and these are some major ones. The domain in question "linktomysite.com", when entered into OSE, only has a spam score of 4, and it has a domain authority of 45 and page authority of 37. My site has a spam score of 2 and no messages from google regarding a penalty, but an overall reduction in google traffic over the years (just keeps slowly dropping... as if a weight is pulling me down?) What do you think, should I leave, or remove? The linkstomysite page is just a LONG page full of links, with short descriptions, nothing of value, but with a an old domain age (relatively). Most important for me is keeping at least some ranking/visibility, while I personally work on building quality links and helpful content. thanks!
Moz Pro | | DavidC.0 -
How to force SeoMoz to re-crawl my website?
Hi, I have done a lot of changes on my website to comply with SeoMoz advices, now I would like to see if I have better feedback from the tool, how can I force it to re-crawl a specific campaign? (waiting another week is too long :-))
Moz Pro | | oumma0 -
How can a site have a backlink from Barclays website?
Hi, I have entered a competitiors website www.my-wardrobe.com into Open Site to see who they get links from and to my surprise they have a load from Barclays Business Banking. When I visit the page I can not see the links. But if I search the pages source code for my-wardrobe, there I have it, a link to my-wardrobe.com. How have they done this? Surely Barclays haven't sold them it? And more so, why are they receiving link juice when you cant even see the link on the Barclays page in question - http://www.barclays.co.uk/BusinessBanking/P1242557952664 Thanks | |
Moz Pro | | YNWA
| | <a <span="">href</a><a <span="">="</a>http://www.my-wardrobe.com" class="popup" title="Link opens in a new window" rel='' onmousedown="dcsMultiTrack('DCS.dcsuri','BusinessBankingfromBarclays/Footer/wwwmywardrobecom', 'WT.ti', '','WT.dl','1');"> |
| | www.my-wardrobe.com |
| |
|
| | |0 -
How to resolve Duplicate Content crawl errors for Magento Login Page
I am using the Magento shopping cart, and 99% of my duplicate content errors come from the login page. The URL looks like: http://www.site.com/customer/account/login/referer/aHR0cDovL3d3dy5tbW1zcGVjaW9zYS5jb20vcmV2aWV3L3Byb2R1Y3QvbGlzdC9pZC8xOTYvY2F0ZWdvcnkvNC8jcmV2aWV3LWZvcm0%2C/ Or, the same url but with the long string different from the one above. This link is available at the top of every page in my site, but I have made sure to add "rel=nofollow" as an attribute to the link in every case (it is done easily by modifying the header links template). Is there something else I should be doing? Do I need to try to add canonical to the login page? If so, does anyone know how to do it using XML?
Moz Pro | | kdl01 -
How long does a crawl take?
A crawl of my site started on the 8th July & is still going on - is there something wrong???
Moz Pro | | Brian_Worger1
