Unsolved Issue with API Results and Excessive Token Consumption

[tkddh1323]

Dear Moz Support Team,

I hope this message finds you well. I am writing to express my concerns regarding the performance of the Moz API, which I have been using for domain information retrieval through Zapier.

Despite paying for your API service, I am encountering several significant issues that are affecting my ability to use the service effectively:

Incorrect and Inconsistent Data: When I query domain information, I receive incorrect results for Page Authority (PA), Domain Authority (DA), and Spam Score (SS). Specifically, PA and DA are always returned as 1, while SS is consistently -1, which indicates that the data being provided is either incomplete or incorrect. This discrepancy is preventing me from relying on your service for accurate domain insights.

Excessive Token Consumption: I have noticed that the API token usage is significantly higher than expected. After querying only 250 domains, my token consumption has already exceeded 6,000 tokens, which seems unusually high. I had understood that the token usage would be calculated per query, but it appears that the consumption is much higher than anticipated.

Given that I have invested in this service, I am frustrated that I am not receiving the expected level of performance and data accuracy. Could you please investigate these issues and provide clarity on why this is happening? Additionally, I would appreciate any guidance on how to resolve these discrepancies and ensure that I am using the API in the most efficient way possible.

I look forward to your prompt response and assistance in resolving these issues. thank you

[josephwhite231]

The problems you're encountering with incorrect metrics like PA, DA, and SS are indeed concerning. These values being consistently incorrect might suggest a technical glitch on Moz's end or a potential misconfiguration in the API integration with Zapier. It might be worth double-checking if the correct endpoint and parameters are being used in the queries.

Regarding excessive token consumption, the rate seems unusually high, especially for just 250 domains. This could be due to additional queries being made per domain (perhaps for related metrics) or an inefficiency in how the API calls are structured in your setup. Moz’s support team should clarify the token calculation method, as this doesn't align with typical expectations.

I'd recommend reaching out to Moz support directly and providing them with specific query examples and token logs to investigate further. In the meantime, it might help to review your website API usage patterns to ensure no redundant calls are being made.