Generating 404 Errors but the Pages Exist
-
Hey
I have recently come across an issue with several of a sites urls being seen as a 404 by bots such as Xenu, SEOMoz, Google Web Tools etc. The funny thing is, the pages exist and display fine.
This happens on many of the pages which use the Modx CMS, but the index is fine. The wordpress blog in /blog/ all works fine.
The only thing I can think of is that I have a conflict in the htaccess, but troubleshooting this is difficult, any tool I have found online seem useless.
Have tried to rollback to previous versions but still does not work.
Anyone had any experience of similar issues?
Many thanks
K.
-
FYI, we finally found our error. The short URL turned out to be the same name as the folder (photo-gallery) so once this was changed, wordpress was able to access the correct path. A bit of custom javascript had to be amended as well, but that was limited to our custom code. Using your web-sniffer.net link we were able to test immediately and fix it fairly quickly. Thank you for your help!
-
That's true Ryan I guess it is coding related really.
Issues like this are a real pain in the ass. And most people don't even check WMT to realise the issues exist. TBH, I don't check as often as I should.
-
I agree with you Paul.
As you pointed out one possible cause is a CMS-related issue which I would refer to as "coding" meaning something in the code which was used to present the website. Perhaps there is a better way to phrase it but nothing comes to mind at the moment.
Another possibility you mentioned is Litespeed which would be a server-side issue directly. Either way, it is a legitimate issue which should be addressed.
-
FWIW, I don't think it's a coding issue. If it were coding, it would either show a 200OK or it would show a 404. It wouldn't sometimes serve a 404.
If you're using Litespeed, I'd guarantee that is the issue and if you're using Joomla, it's another prime culprit.
-
Please keep in mind, that 404 error does not mean the page doesn't exist. It means your server, is sending a response code to indicate that it doesn't exist.
When I installed Litespeed on my server, this issue happened over and over again.
I believe Joomla for example, has some kind of security module that serves a 404 if a single IP requests a page too many times. I remember running SEOFrog on a friends Joomla site and tons of 404's were showing up.
-
Dev team are looking into it, must be quite a complex htaccess issue. Will get to the bottom of it this week and post any findings.
-
Thanks Ryan! I will get it looked at...Sue
-
@DentalID, the same reply I offered to Guy applies for you as well. This is an SEO issue which does need to be fixed. Something on your end is causing the page to show with a 403 response code. You really need a programmer to get in there and determine the root cause of the issue. You could try asking your web host if you have managed hosting, but this level of assistance would normally be outside the support of managed hosting.
-
Guy,
In looking at the page this appears to be a legitimate problem. Your server settings allow you to present a page with any header code you wish. You can 301 a page but still present the page with a 200 code if you want. Presently it appears the page is being presented fine but your server is offering a 404 header code.
I can't tell the actual source of the problem other then to say it appears to be on your end and should be fixed. I originally looked at the code with the MOZbar but then checked independently with another tool as well. http://web-sniffer.net/
All tools show a 404 header code for the page. This response code is generated by your web server.
-
We are having a similar problem with this URL: http://dentalimplantsportland.com/photo-gallery/ and also the following locations:
http://cosmeticdentistportland.net/photo-gallery/
http://dentalveneersportland.com/photo-gallery/
SEO Moz and Google webmaster tools show it as a 403 error but the pages display fine. I am not able to tell if this is really a problem for SEO or if we should reconstruct this gallery system and would really love your input.
This is Wordpress with a Spry gallery...
Thanks so much!
-
It is just a small affiliate site I am looking at - this page creates a 404.
http://www.insure-uk.com/post-office-car-insurance.html
Currently testing on some beta servers. Hopefully should fix soon as otherwise it will lose indexation.
-
I also see this now and again, but next crawl they fix themselfs. i assume robots can not always reach page for a number of reasons
-
Can you offer an example of a URL which is causing this problem?
-
I have had the same issues, I think it is often the bot's problem
Just to be certain check your links are correct and manually test them. Also ensure your sitemap is up to date and that you are not blocking the crawlers with metarobots, robots.txt, or some weird stuff in htaccess.
I have found that renaming pages or moving them will often cause 404 issues with crawlers
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should remove 404 page
Hello, I upload a new website with new web addresses and my current addresses don't work anymore. I don't want to do redirects. Should I just remove the old address from google index using their tool or let google do it on its own. Thank you,
Intermediate & Advanced SEO | | seoanalytics1 -
Recommend Layout Page (home, categories or section, individual page)
Hello Could you please share with me your advice and recommendations on how to design a SEO layout (H1, Image, body text, etc). I need to give instructions to our website designer. I would like to see some examples. We are going to work with wordpress and visual composer. I really appreciate your help and time Andy
Intermediate & Advanced SEO | | GHSCostaRica0 -
Duplicate Pages #!
Hi guys, Currently have duplicate pages accross a website e.g. https://archierose.com.au/shop/cart**#!** https://archierose.com.au/shop/cart The only difference is the URL 1 has a hashtag and exclamation tag. Everything else is the same. We were thinking of adding rel canonical tags on the #! versions of the page to the correct URLs. But Google doens't seem to be indexing the #! versions anyway. Does anyone know why this is the case? If Google is not indexing them, is there any point adding rel canonical tags? Cheers, Chris https://archierose.com.au/shop/cart#!
Intermediate & Advanced SEO | | jayoliverwright0 -
Page 1 Reached, Further Page Improvements and What Next ?
Moz, I have a particularly tricky competitive keyword that i have finally climbed our website to the 10th position of page 1, i am particularly pleased about this as all of the website and content is German which i have little understanding of and i have little support on this, I am pleased with the content and layout of the page and i am monitoring all Google Analytics values very closely, as well as the SERP positions, So as far as further progression with this page and hopefully climbing further up page 1, where do you think i should focus my efforts ? Page Speed optimization?, Building links to this page ?, blogging on this topic (with links) , Mobile responsive design (More difficult), further improvements to pages and content linked from this page ? Further improvements to the website in general?,further effort on tracking visitors and user experience monitoring (Like setting up Crazyegg or something?) Any other ideas would be greatly appreciated, Thanks all, James
Intermediate & Advanced SEO | | Antony_Towle0 -
Should my back links go to home page or internal pages
Right now we rank on page 2 for many KWs, so should i now focus my attention on getting links to my home page to build domain authority or continue to direct links to the internal pages for specific KWs? I am about to write some articles for several good ranking sites and want to know whether to link my company name (same as domain name) or KW to the home page or use individual KWs to the internal pages - I am only allowed one link per article to my site. Thanks Ash
Intermediate & Advanced SEO | | AshShep10 -
Ecommerce SEO - Indexed product pages are returning 404's due to product database removal. HELP!
Hi all, I recently took over an e-commerce start-up project from one of my co-workers (who left the job last week). This previous project manager had uploaded ~2000 products without setting up a robot.txt file, and as a result, all of the product pages were indexed by Google (verified via Google Webmaster Tool). The problem came about when he deleted the entire product database from our hosting service, godaddy and performed a fresh install of Prestashop on our hosting plan. All of the created product pages are now gone, and I'm left with ~2000 broken URL's returning 404's. Currently, the site does not have any products uploaded. From my knowledge, I have to either: canonicalize the broken URL's to the new corresponding product pages, or request Google to remove the broken URL's (I believe this is only a temporary solution, for Google honors URL removal request for 90 days) What is the best way to approach this situation? If I setup a canonicalization, would I have to recreate the deleted pages (to match the URL address) and have those pages redirect to the new product pages (canonicalization)? Alex
Intermediate & Advanced SEO | | byoung860 -
Are these doorway pages?
I've added category pages for counties/town on http://www.top-10-dating-reviews.com but will google see these as doorway pages? If you click on categories from the menu at the top and view some of the pages you'll hopefully see what I mean? Should I continue building these or delete them? Any advice appreciated.
Intermediate & Advanced SEO | | SamCUK0 -
Why my own page is not indexed for that keyword?
hi, I recently recreated the page www.zenucchi.it /ITA/poltrona-frau-brescia.html on the third level domain poltronafraubrescia.zenucchi.it by putting it on the home page. The first page is still indexed for the keyword poltrona frau brescia . But the new page is no indexed for that keyword and i don't know why ( even if the page is indexed in google ) .. I state that the new domain has the same autorithy and that i put a 301 redirect to pass his authority to the new one that has many more incoming links that did not have previous .. i hope you'll help me thanks a lot
Intermediate & Advanced SEO | | guidoboem0