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Hello All, I wonder if you'd kind enough to help with your insights... The site is www.dataclinic.co.uk It's been up and running since 2002 and is a data recovery related site that for years ranked on page 1 for lots of data recovery search terms. Now it's hardly ranking at all, despite decent content and updated blogs. Google (via Webmaster tools) says the site hasn't been penalized for bad links... but we are searching for an explanation as to why it's so difficult to get our once good rankings back.... (For example, the main search term we'd like to rank for is "data recovery"... we are currently on page 8... [google.co.uk search]... why???) Any ideas greatly appreciated... and I'll reply to each of you privately if you wish. Thanks for your time. Chris

Hi there mozzers, You have been so helpful in the past and we'd really appreciate your insights into our problem... we have two data recovery companies in the UK, one has been established for 11 years (dataclinic.co.uk) , the second (datlabs.co.uk) is a subsidiary that's been around for 5 years. Dataclinic has always ranked highly, usually in the top 1-5 on page one for relevant KWs and towards the end of last year we had traffic of approx 1,800 UK visitors/month - now we're down to only 600. Week on week we're falling and I have started to dread the monitoring checks. We're slipping in the rankings too. As our business relies almost 100% on Google rankings our phones just aren't ringing. In contrast our subsidiary company datlabs is climbing up the rankings and drawing more traffic - but unfortunately nothing like enough to compensate for the decline in the main company's traffic. We have used the same kinds of marketing strategies for both but have invested more energy into social for dataclinic, and more energy into local for datlabs. I'd say that our strategies have been less than sparkling clean - we've paid for directory links but not with the really spammy directories. We're at a loss to understand what has happened to have had such a dramatic and devastating effect - please help!! Thanks so much Sue

Hello Everybody, Thanks for taking the time to read this post. Without further ado, I'll jump straight to it: http://www.dataclinic.co.uk is the web site of a UK based data recovery company. Historically the site has always ranked well for popular data recovery keywords in the UK, with page 1 rankings for most things data recovery related. However, lately things seem to have changed for our most important phrase "data recovery". We noticed several months ago that Google had started to favour the page  http://www.dataclinic.co.uk/data-recovery.htm instead of http://www.dataclinic.co.uk/ when a search for "data recovery" (and similar) was performed. This didn't concern us that much as our rankings remained good. However now, neither of these pages seems to be ranking well when a search for "data recovery" is performed (I gave up at Page 5 - who looks past there when searching?). I would appreciate your input on this please - especially about the following points: 1. Why have these two pages now seemingly disappeared from SERPS when a search for "data recovery" is performed ? 2. Why has Google chosen http://www.dataclinic.co.uk/data-recovery.htm rather than http://www.dataclinic.co.uk  ? 3. Is this just something to do with UK results ? 4. Other sites I would expect NOT to see in the top results have started appearing - despite their link profiles etc remaining poor - perhaps Google is doing a bit of reorganisation with SERPS related to data recovery at the moment ? 5. And perhaps, most importantly - do you think we need to do anything about our current lack of visibility ?? As I mentioned, we've always ranked well, so these results are puzzling... Should search results revert "back to normal" in a day or so, or am I missing something and need to take action ?? Thanks for any input on this - we would be very grateful indeed for you help ! Kind Regards, Sue

Hi, I'm a newbie at all this - I hope someone can help me. We're thinking of running time-specific offers to try and convert as many of our customer site visits as possible e.g. 15% discount if you call between, say, 2 and 5pm. It would be really helpful to me to find out what times of day people are visiting our site. I can't seem to find a way to do this on Google Analytics. Can anyone help? Thanks so much Sue