Welcome to the Q&A Forum

Hello David,

Sorry for the delay! You can always change your email in your account to any email that is not in our system already. Duplicate accounts for the same email are not yet permitted by our login process. What your colleague can do, however, is change their email address in their free account settings to another email. You will then be able to change your email login to the original email of your colleague. If you have issues with this process, please email help@moz.com so we can maintain account info confidentiality.

Have a great day!

Hello Catalin,

Our crawler will not be able to get past an age verification page. You will need to find or unlock a subfolder or subdomain  to bypass this if you would like our crawlers to be able to get through. Luckily, Google's crawlers are a bit more thorough a will be able to index your site properly. We are hoping to add this ability soon and I hope you can find a way for us to get through in the meantime.

Hello Jeannie!  This is Abe at Moz. Fresh web explorer is an awesome tool and I have just the thing you need: http://moz.com/help/guides/research-tools/fresh-web-explorer. Click the How To tab and we will guide you through the process. The alerts will be sent it the address associated with your Moz account Have fun with Fresh Web and write help@Moz.com if you have any issues getting that set up. Enjoy your week!

Hello Dina, this is a great question. The Medium Plan was added to our pricing page for users that wanted to add their logo to their reports and didn't want to spend $199. Before, the pricing went from Pro: $99 to Plus $199 to Elite $499. We based the new membership tiers off of what members were using and asking for and I certainly understand the concern here. $249 is a big jump from the $199 tier we offered before as the next level up. To counteract this, some users are simply purchasing multiple Standard memberships at $99 a piece to gain more campaigns, 5 at a time.

I will certainly send the feedback you gave to our product team so they can consider this in their future pricing updates. thank you so much for contacting us and the straightforward feedback. Feedback like this helps us make the right decisions in the near future.

Hello,

Thanks for reaching out. The All new Rank tracker is now live on the site, so you should be able to get accurate results - http://ranktracker.seomoz.org

I would love to hear your feedback on the new tool and if you have any further issues.

Abe.

Hello Paul, thanks for reaching out to us! If everything has been redirected properly, Roger will crawl the new version of your site with your next weekly crawl. If we miss something, please email help@Moz.com and we will help you out as quickly as possible. Have an amazing week!

Hello Brian, thanks for the heads up! This is Abe from the Moz Help team. I hope I can help.

1. The page you are trying to grade has a pop up with a Yes or No question, that our crawler can't get past. Make sure to use the on page grader tool with pages that do not have pop ups or mandatory questionnaires that show up when you go to the address. We do hope to add the ability to bypass these in the future.

2. Make sure you are tracking the exact url that your competitor is ranking for in Google. If your competitor ranks for www.example.com and you have example.com (non-www) in your settings, we will not be able to display the correct results. Make sure to indicate the version you notice them ranking for in Google, in your campaign settings.

I hope this helps! If you need any more help or have questions, please write in help@Moz.com and ask fro Abe

This absolutely sounds buggy to me. Thanks for the heads up! Can you send this explanation of the issue with the CSV attached to help@Moz.com? From there, we will peek at this with our engineers and figure out the cause of the inconsistencies and conflicting data.  The fact that it doesn't happen with every item is definitely an indicator that something is weird.

Thanks for the heads up! I am guessing this was temporary, as our billing page is up and running right now. If you are still seeing issues, try logging in from another browser. If you still see this, email help@Moz.com and we will absolutely help you get to that page.

This question is a bit intricate. With AJAX content like this, I know Google's Full Specifications https://developers.google.com/webmasters/ajax-crawling/docs/specification indicate that the #! and ?escaped_fragment= technique works for their crawlers. However, Roger is a bit picky and isn't robust enough yet to use only the sitemap as the reference in this case. Luckily, one of our wonderful users came up with a solution using pushState() method. Click here: http://www.seomoz.org/blog/create-crawlable-link-friendly-ajax-websites-using-pushstate to find out how to create crawl-able content using pushState . This should help SEOmoz crawler read AJAX content. Let me know if this information works for you!

Hello George, I'd love to help! That 799 number you are seeing is the Total Linking Pages number, meaning external pages from other websites linking to you, as well. After peeking at your site, you do in fact only have 70 Internal links in your site. I hope this helps!

Hello Lumina, it looks like the Google Analytics connection token in your campaign was broken, so I ran a fix and you shouldn’t run into this error anymore. If you do, make sure to write help@moz.com and we will try to quickly resolve this for you. Thanks for reaching out to us!

Hello and thank's for reaching out to us! This is Abe on the SEOmoz Help team. It appears as if those sites have not been indexed yet by Open Site Explorer, meaning we have not captured that sites information yet or they could be blocking us from finding them. This would be why you are seeing "no data".

We try to capture as much information as possible with every update but there are absolutely sites we have not pulled in yet. With our next update, you have a chance of this information updating. Here is the calendar that shows our Linksapace update schedule: https://seomoz.zendesk.com/entries/345964-Linkscape-Update-Schedule (the next is set for June 12th).

I hope this information helps.

Send the CSV and name of the campaign to help@moz.com. We would be happy to take a peek and find the cause here.

Hello Neil! Thanks for reaching out to us. Right now our API does not have the ability to pull historical data. The post you mentioned that Pro members could access historical data, meaning they can use the Moz Pro tools to view historical data, not necessarily the API. We apologize for the confusion. The good news is that we are hoping to add this functionality to our API in the near future. The ability to pull historical data with the API is absolutely in the works. While we do not have an ETA, you can absolutely expect this soon. Sorry for the confusing verbiage in this post. I will make sure that we adjust this to better reflect our current functionality.

Hello Vince, thank you for reaching out to us! This seems quite odd, our crawler usually obeys all robots.txt files. Let's try this. Add this code to your robots.txt:

Useragent: Rogerbot

Disallow: /

This should specifically instruct us to follow these rules. Once you have tried this, if it does not work, please send an email to help@moz.com and we will have our engineers dig in a bit further. Sorry for the inconvenience, I hope the above fix works for you.

Hello Dylan, this is Abe from Moz. Right now, unfortunately, you can only delete them individually. We know this is time consuming and hope to add bulk delete ability with our next major update in the upcoming months. Thank you so much for bringing this to our attention, I will make sure this is added to the feature requests forum.

Welcome to Moz! While your first complete crawl can take about a week to complete, our Research Tools should give you some useful information in the meantime: https://moz.com/researchtools

Enjoy Moz and feel free to reach out to us at help@moz.com if you have trouble with any of your campaign data.