Great question! We will send your listing to these partners and they will begin to populate there automatically:
Infogroup
Acxiom
Nuestar/Localeze
Factual
Foursquare
Superpages
Best of the Web
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Great question! We will send your listing to these partners and they will begin to populate there automatically:
Infogroup
Acxiom
Nuestar/Localeze
Factual
Foursquare
Superpages
Best of the Web
Hey there Mike, thanks for reaching out to us! Once you've updated the phone number on your facebook local business and Google places pages (must have a local phone number listed visibly on those pages), we should be able to catch those changes when Google and FB update their public API (usually 5-7 days). Once we get that data back from them, you will be able to make the changes in your listing in Moz Local
We are a bit behind on our weekly updates and we are working hard on finding the exact causes for the delay so that we can prevent this from happening again. For detailed live updates, make sure to subscribe to the update via the health page: http://health.moz.com/
That is a great question! We have a blog post open that explains our plans for this: http://moz.com/community/q/product-news-our-plans-for-mobile-rankings-in-moz-analytics
We will continue to update the blog post as details emerge on our exact plans for mobile rankings compatibility.
http://moz.com/community/q/product-news-our-plans-for-mobile-rankings-in-moz-analytics
Hello and thanks for reaching out to us! While I don't have any personal experience with Sucuri, there are certainly website protection tools out there that can mess with our crawl attempts. If you can send your campaign name and web address to help@moz.com, we'd love to take a look at that for you!
Hello Ben, I think Nishada's answer below will lead you in the right directions. Also, I highly recommend setting up weekly/monthly Custom Reports so that you can go back and reference those rankings any time you'd like. Moving forward, once you've created those, you can access that data at any time. I hope this helps!
Welcome to Moz! While your first complete crawl can take about a week to complete, our Research Tools should give you some useful information in the meantime: https://moz.com/researchtools
Enjoy Moz and feel free to reach out to us at help@moz.com if you have trouble with any of your campaign data.
Hello and thanks for reaching to us! When using the On Page Grader, always allow 48 hours to run the tool again for an identical term and URL. This will ensure the new grade comes through with accuracy If you have trouble with the tool, feel free to reach out to help@moz.com so we can make sure there aren't any hiccups in our tool.
Moz uses this rule when referring to each type of link: An external link is a link that points at an external domain and Internal links are links that go from one page on a domain to a different page on the same domain. They are commonly used in main navigation, for example.
If we are misreading links or mozbar is returning strange results, make sure to write in to help@moz.com so we can try to separate that out for you. Also, make sure to use Opensiteexplorer to filter those links and find out where they are coming from.
Hello Charles, this is Abe from the Moz Help team. I have not seen this particular issue, I think you may have found a bug or unknown limitation of our tool. Can you write in to help@moz.com with this information so that we can try to figure out the cause of the "No Title" labels ? Thanks again for the heads up!
Hello Bill, thanks for reaching out to us! Please write in to help@moz.com with the name of those listings and we will try to track down the cause of that data crossover. I'm sure we can help
Write in to help@moz.com so that we can take a peek at your campaign, we should be able to figure out the cause of that negative number pretty quickly.
Hello and happy New Year! This is Abe from the Moz Help team. I will be attempting to answer all of your questions today.
In Opensiteexplorer, we do not reports the Likes or shares from the actual facebook page of that address. We count how many times the url has been "liked". This can be from facebook plugins on websites, links people have shared, etc.
Does this help?
This usually takes place when one of the mentioned links are newer than the other. Have either of these been linked to recently?
Hello Alan, while we did have an update on the data on December 4th, it is taking a bit longer than expected to load the data into all of our campaigns. We should be all caught up in the next day or two. If you do not see the new data by then, please email us at help@moz.com so that we can do everything we can to make sure you get this data soon.
Hello Evan, thanks for reaching out to us It looks like Localeze hasn’t removed that data from their API yet. In this case, they should be able to fix this if you reach out to them and request the duplicate removal. We do not have a way at this time to bypass that error if Localeze hasn't physically removed that data yet. Sorry for the trouble, I'm sure they will be willing to help. If you have any trouble once they've done this, feel free to reach out to us at help@moz.com
Thanks for reaching out to us! I'm investigating this now and responded in the ticket we have open. We should be able to track down your listing once we locate the email address and login used during the purchase process. I look forward to assisting you.
Hello Lumina, it looks like the Google Analytics connection token in your campaign was broken, so I ran a fix and you shouldn’t run into this error anymore. If you do, make sure to write help@moz.com and we will try to quickly resolve this for you. Thanks for reaching out to us!
Hi this is Abe from Moz Yes, that appears to be the culprit in this case. The Google Business page and facebook page must display an address for us to validate the listing. I hope this helps!
Hello Paul, you can certainly set up individual subfolder campaigns for sites like www.example.com/music. Is this the format you are referring to? If so, yes, that will absolutely work well with Moz.
Hmm, I haven't seen this type of disconnection issue before. Can you send the campaign address and name to help@moz.com so we can take a peek at this? We will have to dig in a bit to find the exact cause.
Send the CSV and name of the campaign to help@moz.com. We would be happy to take a peek and find the cause here.
Usually, numbers works really well with our CSVs. Do you have the most current version?
Great answer Garret! Moz Local provides a little bit of a different service than Yext, by updating the core data aggregators that the primary local search engines rely on for their baseline data. While we are not a direct competitor, we certainly do offer a similar service.
You are correct that we are not able to over ride Yext quite yet. While this does seem odd, we do have a way to bypass what is already in place.
Moz Local is meant to be an alternative to Yext, at a lower pricing point. By updating the core data aggregators that the primary local search engines rely on for their baseline data, we try to set ourselves a part from other alternatives. If you choose to cancel your Yext account and use Moz Local to publish your listings, we can establish listings on all the partners in our network—but we cannot override your existing listings with some of our partners if you're managing them separately.
We're not sure of the exact steps Yext takes when you cancel an account with them, although Nyagoslav Zhekov wrote this recent case study (http://www.ngsmarketing.com/dawson-family-faith-learning-hard-way/) about the impact of this decision. We can assure you that we'll immediately publish your listings to the sites they don't cover and all the other sites in your network once you start using Moz Local.
Hello Marc, thanks for reaching out to us! To alleviate this, log into your Campaign, go to Campaign Settings and disconnect the current Google Analytics account. Immediately reconnect the Google Analytics profile and your data should return to normal. If not, email help@moz.com so that we can make sure this isn't a deeper issue. I hope this helps!
That is a great question! When you cancel, from here: https://moz.com/subscriptions , we archive your data automatically. This means that you can come back at any time a re-active those campaigns right where you left off This is the way we "pause" the membership for you. We hope to see you back soon!
Hello George, I'd love to help! That 799 number you are seeing is the Total Linking Pages number, meaning external pages from other websites linking to you, as well. After peeking at your site, you do in fact only have 70 Internal links in your site. I hope this helps!
Hello, this is Abe from the Moz Help team. After our reported fix in your latest support ticket, you will see correct crawl crawl results in your next weekly update
It looks like the billing page is back up- can you try this from another browser as well? If you get the broken page in another browser, please write in to help@Moz.com so we can make sure this isn't an issue with your account. Sorry for the trouble!
Hello Martin, we are so sorry about the trouble you are having with keywords during the campaign creation process. Try skipping that step, and going into the Campaign Settings and adding the keywords afterwards. Does this work? If not, please write to help@Moz.com and ask fro Abe, so I can dig into this a bit further without us having to share private account info on this forum.
Hello Paul, I'd love to help! There seems to be a big delay with our crawler and the site you are trying to create the campaign for, which might take some digging in. Can you email help@Moz.com with the same info so we can create a support ticket for this? This way, we can best support you and investigate the cause. We look forward to hearing from you!
Thanks for the heads up! I am guessing this was temporary, as our billing page is up and running right now. If you are still seeing issues, try logging in from another browser. If you still see this, email help@Moz.com and we will absolutely help you get to that page.
Hello Tom, this is Abe from the Moz Help Team. I'd love to help! First, you will need to set up a new campaign and archive the current one if your primary campaign domain is incorrect. Right now we do not have the option to customize a campaign's main domain settings.
Second, https:// is not available for competitor sites quite yet. We hope to add this capability and I apologize for any inconvenience.
If you have any further issues, reach out to the Moz Help team at help@Moz.com. Ask for Abe.
Hello Laura, thanks for reaching out to us! The is Abe from the Moz Help team and I'm hoping I can lead you to the right place. Since I will need to look at your campaign and most likely your html, let's create a ticket for this so we can dig in and find the cause. Please email this issue to help@Moz.com and ask for Abe in the subject line. Include your campaign name and the site in question. I'll pick up from there and get this figured out. I look forward to hearing from you!
Hello Brian, thanks for the heads up! This is Abe from the Moz Help team. I hope I can help.
The page you are trying to grade has a pop up with a Yes or No question, that our crawler can't get past. Make sure to use the on page grader tool with pages that do not have pop ups or mandatory questionnaires that show up when you go to the address. We do hope to add the ability to bypass these in the future.
Make sure you are tracking the exact url that your competitor is ranking for in Google. If your competitor ranks for www.example.com and you have example.com (non-www) in your settings, we will not be able to display the correct results. Make sure to indicate the version you notice them ranking for in Google, in your campaign settings.
I hope this helps! If you need any more help or have questions, please write in help@Moz.com and ask fro Abe
This absolutely sounds buggy to me. Thanks for the heads up! Can you send this explanation of the issue with the CSV attached to help@Moz.com? From there, we will peek at this with our engineers and figure out the cause of the inconsistencies and conflicting data. The fact that it doesn't happen with every item is definitely an indicator that something is weird.
Sorry about your campaign setup troubles! Try from another browser and let us know if that works. If you are still stuck, please write us at help@Moz.com so that we can troubleshoot your account and campaign. I'm sure we can get this figured out quickly
Thanks for the heads up! Since billing matters are usually best resolved via email, I'll reply to the email we had going. You will hear from me in a few minutes
After peeking at your account, it looks like the Campaign settings for that second campaign do not have the Twitter and Google+ data stored. If you can enter those again into the settings, we should be able to track that data. The social data for the first campaign seems to be working well. If you are still having trouble, make sure to let us know by emailing help@Moz.com so we can dig into the issue with you. I hope we can help!
Hello Paul, thanks for reaching out to us! If everything has been redirected properly, Roger will crawl the new version of your site with your next weekly crawl. If we miss something, please email help@Moz.com and we will help you out as quickly as possible. Have an amazing week!
Sorry about that, I'm sure we can get this figured out. Send the web address you are trying to use and paste the above response in an email to help@Moz.com. This way we can take a deeper look at your account and figure out why this is taking place. Hope to hear fro,m you soon!
Hello Jeannie! This is Abe at Moz. Fresh web explorer is an awesome tool and I have just the thing you need: http://moz.com/help/guides/research-tools/fresh-web-explorer. Click the How To tab and we will guide you through the process. The alerts will be sent it the address associated with your Moz account Have fun with Fresh Web and write help@Moz.com if you have any issues getting that set up. Enjoy your week!
Thanks for reaching out to us! I will attempt to clarify the differences between the two. OSE shows that specific page's link metrics at the top where you are seeing those numbers under "Page Link Metrics" (in this case, the home page for that domain). Mozbar shows the metrics for that entire domain, which is not something we display in the information at that top area of OSE.
To get information on the links Mozbar is finding, you can export the CSV from OSE and make sure to include 'All links from the entire root domain" from the drop down options before exporting that report. This will show you 25 links per domain, giving you much more information then you are seeing in the top display metrics of OSE. I hope this helps!
I'll respond to your ticket now, we are working on improving the timing of our billing system now and I apologize for the confusion. Never hesitate to write in directly to help@Moz.com for anything billing related and we will certainly get back to you as fast as we can, we promise.
We may not have found all of the links quite yet and I'm guessing our next big update (scheduled for June 18th) will find those links. If not, reach out to help@Moz.com and we will dig into this.
Sorry about that Patrick! Send the cvs with the description of your errors to help@Moz.com and we will help you get that uploaded. Usually we can figure this out pretty quickly.
Sorry about that, Betrand. We are working on the fix now and you should see the Crawl test tool working again by the end of the day. If you are still having issues in a few hours, please email help@Moz.com so we can add you to the queue of users to notify once we've had this fixed.