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Hello, I apologize for the trouble you are experiencing with your connection to GA in your campaigns. If you can write in to help@Moz.com, ask for Abe and provide the name of your effected campaigns and email address on your Moz account, I will run a fix that should take care of this quickly 
Hello Khem, sorry for your trouble with Google Anlytics syncing properly with Moz. If you can write in to help@Moz.com, ask for Abe and provide the name of your effected campaigns and email address on your Moz account, I will fix that right up for you!
Sorry for the outage, I am guessing this was either a part of our site being down when you tested this or your server/firewall not liking our site. Try logging in through http://proxy.freya.moz.com/ and let me know if that helps. Sorry you are unable to access the site, I'm sure we can get this to work for you
Hello! Yes, our crawl test tool does work with most mobile sites. I confirmed this earlier this morning as well for a member I'm working with at the moment. If you are having trouble with the tool, feel free to contact help@Moz.com with exact page examples.
Sorry for the trouble James!
Rickus, you are correct.
One way to alleviate that is to disconnect and reconnect the connection:
If this does not work, we will have to try a few more option. Email help@Moz.com in this case if the above fix does not work.
Hello Paul, sorry that you are having trouble using Followerwonk! This is easily fixed by logging out of Moz, clearing cache and cookies and trying again. Another fix would be switching browsers. I hope this helps!
Sorry about that James! Thanks for bringing this to our attention. I have tested the tool and it is definitely functioning for me so we might need to dig in a bit. Can you email the addresses you are trying to use to help@Moz.com attn: Abe. Ill try to figure out why the Competitive Link Finder isn't working for you. I'm sure we can get this resolved pretty quickly
Yes, you sure can For a rundown of our available functions, check this out: http://apiwiki.moz.com/url-metrics
Hello Bart, thanks for reaching out to us! It looks like this address returns a 302 when we try to get access to this particular page. This is why the tool isn't working with your site. I think this is caused by the way the page is redirected, possibly in a loop. If you are able to address this or need extra help figuring this issue out, feel free to email help@Moz.com so we can dig a bit further and find the exact cause
Hello Sean, we'd love to help! Please send your login email and affected Campaign name to help@Moz.com. We will look in to this and hopefully get it fixed quickly for you We look forward to hearing from you!
This is a great question. Recently Google started hiding the traffic details from everyone, which is why you see "not provided" in the details. Everyone was affected by this, and we are trying to work with them to get this data type back. Rand talks about this in detail here: http://moz.com/blog/100-percent-keyword-not-provided-whiteboard-tuesday and Ruth touches on this as well here: http://moz.com/blog/what-is-seo-now. I hope this helps shed some light on what you are seeing here. I know this is odd and not extremely valuable information now, but we are always working on improving this process and are very open to suggestions and feedback just like this.
Hello Jan,
it looks like it takes about 9-10 seconds from firefox to download that particular report (which is a pretty long time because it is a large report).
You just need to click Download after the Export wheel stops spinning. This may be a browser related issue if this is taking longer for you- have you tried from another browser?
Hello JJ, this does not seem to be a common issue and I should be able to take a look at this for you with the proper details. Please email help@Moz.com , ask for Abe and I will get right on this for you. Just provide the email used for logging in, a link to this thread, the name of the campaign and the web address of the page where the report you are trying to get is located. Thank you thank you! I look forward to helping you fix this
Hello Kevin, that is quite odd- I was able to create a campaign for this address without an issue. Can you send a screen shot of the issue to help@Moz.com so I can take a look? Just ask for Abe. I should be able to get this figured out pretty quickly
Hello Josh, thanks for the heads up! our engineering team is aware of this inconvenience and we plan on addressing this in our next updates. I completely agree and also find this frustrating. A lot of members have expressed this and we are confident that this will be fixed soon.
Hello Adam, I can't believe we aren't linking to the reports in the Full SERP Analysis Report emails we are sending out! If you remember the keywords you requested them for, you can access the reports by clicking on the keyword itself in the Keyword Rankings section of your campaign. I'll notify our team of this issue with our emails right away.
Regarding the keyword ranking that looks off to you, email us with the description of the campaign and keyword to help@Moz.com and ask for Abe. I'll make sure your issues are quickly figured out. Thanks again for reaching out to us!
Hello Chad, I'd love to help! While our campaign creation function used to be a bit more flexible, it appears as if you root domain is inaccesible (aboutplcs.com). That is why this message is coming up, even though you are trying to included only the subdomain. Best SEO practice would be to 301 redirect your root domain to your subdomain and this would also allow you to create a campaign using the www. address. I hope this helps!
If you still see issues after attempting this, please email help@Moz.com so we can investigate this with our engineers.
Have a sensational week!
One thing to also remember- Moz displays organic data and not the adwords data in our tools. Since adwords are owned by Google, those metrics will only display in google analytic webmaster tools.
Thanks for reaching out to us here at Moz! This is a great question for our Moz Dev Discussion Group: https://seomoz.zendesk.com/forums/293196-Mozscape-Developer-Discussion-Group
The knowledgable community and discussion group found in that above link will surely prove helpful in this case. These members have found several creative ways to build tools out of our API and I am sure the group will be able to come up with some ideas.
Have a great week!
Hello Daniel, the first issue is that the tool respond really slow when you click next. We are working on this now and should be sending a fix soon. The second issue you see is a limitation of the membership level you are on. The higher membership levels will allow more than 50 so you wouldn't have to individually click those. This is a standard feature of the tool. I hope this helps! If you continue to have issues with Rank tracker, feel free to email help@moz.com at any time. We are always here to help.
Hello Matthew, this absolutely sounds like a bug. Can you send this to help@moz.com so we can collaborate with our engineers and get this fixed for you? Sorry for the difference in data, this looks too far off to be normal.
Hello Dina, this is a great question. The Medium Plan was added to our pricing page for users that wanted to add their logo to their reports and didn't want to spend $199. Before, the pricing went from Pro: $99 to Plus $199 to Elite $499. We based the new membership tiers off of what members were using and asking for and I certainly understand the concern here. $249 is a big jump from the $199 tier we offered before as the next level up. To counteract this, some users are simply purchasing multiple Standard memberships at $99 a piece to gain more campaigns, 5 at a time.
I will certainly send the feedback you gave to our product team so they can consider this in their future pricing updates. thank you so much for contacting us and the straightforward feedback. Feedback like this helps us make the right decisions in the near future.
I am extremely sorry that you are having these difficulties with Moz Analytics Keyword Difficulty tool. This tool was fixed today and you should be able to use this now. If you are still having trouble, please email help@moz.com. Enjoy Moz and thank you so much for letting us know about this.
We are so sorry that you didn't get the deserved investigation with this issue. Please write in to help@moz.com and we will re-visit this issue quickly with you. The data should certainly not be as far off as you are seeing.
Hello Luke, I'd love to help. This is Abe from the Help team at Moz. I don't believe that this should be happening and I'd love to help fix this with you. Can you please send a ticket to help@moz.com with Abe in the subject line and include the site in question? This way, you don't have to public post personal info and I can personally look into this for you.
I am confident that we can get the correct data for you after a quick investigation
If the errors were fixed since the last weekly crawl you will not see the changes reflected until you get the new weeks crawl data.
I'd love to help get an answer for you! This is Abe from the Moz Help Team. Were these changes made after your weekly crawl took place?
Hello Teginder,
Abe here from the Moz Help Team. The best way to get this resolved would be writing help@moz.com. We would love to dig in and help you get to the bottom of this issue. My initial guess would be going over your page limit with your campaigns, but we would have to take a look and help get this sorted. We look forward to hearing from you!
Hello and thank you for reaching out to us! This is Abe from the Moz Help Team.
We recently experienced a delay in receiving this information from Bing and are working on a fix right now. Sorry for this delay, we expect the data to be correct by this weekend.
Hello Ruben,
Thanks for reaching out to us! Yes, GetListed is included with a paid membership to Moz. To view a full rundown of how we will enable you to use this tool, you may find this video extremely useful: http://moz.com/help/guides/research-tools/local.
I hope this helps! Enjoy
Hello Carina, thanks for writing in! If you are having trouble creating campaigns, we will definitely need to dig in a bit and figure out whats happening. Please write help@moz.com with the campaign name, description of issue and the site you are trying to create a campaign for. This will absolutely help us figure out how to fix this issue for you. Sorry for the hassle, we promise to do our best to make this right.
The FAQ’s
We hope we can help! Below are the trending issues at the moment. If you don’t see your question addressed or need further help, send us a message at http://moz.com/help/contact. Our Help Team gumshoes will investigate your issue and respond shortly.
Where did my Campaigns Go?
Whenever your account is suspended, your campaigns are archived. The good news is that reviving archived accounts is really simple.
Go to your Campaigns section: http://pro.moz.com/campaigns
At the top of the page there is a "Archived Campaigns" Tab, give it a click.
From here, you should easily be able to "activate" your campaigns.
My Google Analytics profile won’t stay connected to my campaign and/or I am missing profiles in my GA Settings.
Google goes through a process called Oauth when it comes to authorizing access of services that are linked to your Google account. Under any single Google account, there are about 20 tokens account wide. Those tokens are used to provide access for a variety of services from Gmail to apps on your phone. Once you hit the limit, which is 20 for most users, the system automatically revokes the oldest token to provide a new one. I'm not certain if this is causing the issue on your account, but it is a great place to start troubleshooting.
You may be able to correct the issue by manually revoking your tokens to make room for new ones on your account and then reconnecting the account to Moz. Here are the instructions on how to do that:
The below process may also fix this issue for you.
Oops! try refreshing page! I can’t access any of my Campaign data.
This issue is normally machine specific and can be a bit complex. An individual forum has been created to address this: https://seomoz.zendesk.com/entries/28203486-Oops-Try-Refreshing-the-Page-Error-showing-on-all-pages-
Unable to retrieve historical ranking CSVs.
Some users did not receive their requested Historical Rankings CSVs. This has mostly been affected by a change or update to your competitors after a campaign has been setup for a while. Please send your request to retrieve this data with http://moz.com/help/contact.
Hello Pedro! Abe here from Moz Help Team. This does seem a bit odd, our team would love to make sure this discrepancy wasn't something we messed up. Can you send the keywords, site and campaign in question to help@moz.com so we can trouble shoot this in detail? That would help a ton. We are here to help
Hello Hugo, Abe here at Moz. Sorry for the hassle here. If you enter less than 20 keywords at a time, this will work. We are adding messaging to the Keyword manager shortly, thanks to feedback just like this, so thank you so much for writing in! You rock!
I apologize, Dave. I was providing instructions for canceling with a Paid account and with the free trial I am sorry for not being more careful with my wording. I am personally responding to you so we can fix this. I hope i can provide the level of support you need today.
Hello! We absolutely offer non profit rates for Moz Just complete our order form and send us your 501(c)(3) form. We'll manually set up your account for a 75% discount off the regular price.
The proof we'll need of your non-proft status is typically a copy of your 501(c)(3) determination letter (a letter that is issued by the IRS that states an agency is a 501(c)(3) organization). It's the same letter you'd use when filing taxes with the federal government, and that was issued to your organization when you initially applied for non-profit status and became a non-profit. An approved Form 1023 from the IRS might also do the trick.
Please let me know if you have any questions about the membership or order form. Have a great day! And thank you for working to make the world a better place!
Hello Dave! Thanks for reaching out and for giving Moz a shot. We hope you enjoyed your stay.
Here's where you can find out more about canceling - it's super easy: http://moz.com/help/pro/account-settings. I'll also include the information in that post here for easy reading.
In sum, you can cancel your free trial any time within your first 30 days and you won't be charged. For example, if you sign up on December 1st, you can cancel anytime before December 30th and won't get charged at all. If you're already a paying customer, you can also cancel anytime! You'll remain PRO through your paid period and the account won't be renewed at the end of that paying period.
You can cancel your account by logging into the site and then going to the Billing & Subscription page at https://moz.com/users/subscription. Here's a screenshot to help you on your way (you can also find this screenshot on that post I mentioned): http://screencast.com/t/tcZRPZGST
Hope that helps! Let us know if there's anything else we can do to help.
Hello Dustin, this is Abe on the Moz Help team.
This question is a bit intricate, I apologize if i am not reading your question correctly.
With AJAX content like this, I know Google's full specifications
https://developers.google.com/webmasters/ajax-crawling/docs/specification
indicate that the #! and ?escaped_fragment= technique works for their crawlers. However, Roger is a bit picky and isn't robust enough yet to use only the sitemap as the reference in this case. Luckily, one of our wonderful users came up with a solution using pushState() method. Click here:
http://www.moz.com/blog/create-crawlable-link-friendly-ajax-websites-using-pushstate
to find out how to create crawl-able content using pushState . This should help our crawler read AJAX content. Let me know if this information works for you!
I hope this helps
Hello and thank you for contacting us! I would recommend sending this to help@moz.com so we can dig in and figure out what is going wrong with your campaign transitions. The Help Team, including myself, will respond quickly to your request. Sorry for the hassles, we are trying our best to make this switch as smooth as possible but a few hiccups like this made this not fun for some members.
Hello Alicia, this is Abe from the Moz Help Team. The latest version of this video is located here: http://moz.com/help/guides/getting-started I believe. I hope this helps!
Hello David,
Sorry for the delay! You can always change your email in your account to any email that is not in our system already. Duplicate accounts for the same email are not yet permitted by our login process. What your colleague can do, however, is change their email address in their free account settings to another email. You will then be able to change your email login to the original email of your colleague. If you have issues with this process, please email help@moz.com so we can maintain account info confidentiality.
Have a great day!
It was great chatting with you this morning Allie! I will keep you updated on the fix
Hello Kevin, I have not noticed this issue with the members I've been assisting over the last few days. Can you send your information, including the campaign and/or web address in question to help@moz.com so we can make sure this is not a bug. Sorry for the inconvenience!
Hello Dan, Thomas is correct. The top option is always set to US and you have to change it to UK from the scroll down. Hopefully our next update will remember your custom settings- i will forward this feedback.
Hello Becky, Abe here at Moz. Matt could be right about changes to the website causing the sudden dip. I have seen a drop like that take place several times when some minor changes have been made. Sometimes when pages are temporarily hidden from our crawler, we would fail to report any errors during that crawl. If you are seeing a discrepancy or something seems totally off, never hesitate to contact us at help@moz.com. We can always dig in and get our engineers involved to ensure it wouldn't be a bug or error on our part.
Hello Dylan, this is Abe from Moz. Right now, unfortunately, you can only delete them individually. We know this is time consuming and hope to add bulk delete ability with our next major update in the upcoming months. Thank you so much for bringing this to our attention, I will make sure this is added to the feature requests forum.
Thank for reaching out to us! You seem to be logged in already by the looks of the button on the top right. This is what your account would look like not logged in: http://www.screencast.com/t/pFnTGKCccOKG
I hope this helps! If you have problems using our tools while logged in, please let us know. You can email help@moz.com directly with any issues you have.
Hello Jake, Abe here from Moz Help Team! If you cancel your account, we will suspend it for you and automatically archive your campaigns. You can come back at any time and reactivate those suspended campaigns. If you have a problems during this process, feel free to message us at help@moz.com.
Thanks for contacting us through the forums! Have a great weekend. We hope to see you back soon!
Hello and thank you for reaching out to us! While we are experiencing a few hiccups, I would say that most data seems to be up and running. I would recommend writing us at help@moz.com and letting us know exactly what data you are having trouble with. We are absolutely eager to help and would love to make sure your data is up and running.
We hope to hear from you soon!
Hello Andrew,
This is Abe from the Help team at Moz! After looking into your campaign with 1 page crawled, I think I have found the culprit. Your server seems to be timing out when we attempt to contact the host. Your web admin can usually fix this from there side of the controls. You can verify this timeout by downloading the CSV from your Crawl Diagnostics in this campaign and scrolling to the right. One the server allows us, we will be able to crawl your site without a problem.
I hope this info helps!