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Thanks for the insight Michael.  Keri, I understand problems do arise from time to time, it would be great to know there's a problem as early as possible to spare the time and frustration trying to export the reports - and more importantly so I can set expectations with clients and colleagues.  It caught me at a time I was due to prepare some link profile analysis for a potential client, which is why I felt let down.  Thanks for your responses, I do appreciate them.

My CSV reports are taking so long to generate, that I'm unable to deliver analysis that I need to deliver today. How can it take so long to create a CSV document for a report that took seconds to generate on screen?

How can I justify my subscription for a product that doesn't deliver?  I do have to justify it.  I feel so let down.

Just wondered if those bugs have been ironed out at all 19 months later - I can't believe the delay exporting to CSV, hours and hours waiting to download a report that took seconds to generate.  Any update?