Welcome to the Q&A Forum

Hi there I specialise in helping Local businesses with their online visibility through SEO. More recently I have been thinking about delving into Google AdWords so i can offer an additional service to my small business owner but was wondering what the best approach would be.
Should I use Google AdWords express or just Google AdWords? Should I set up individual accounts for each of my clients so they are somehow "portable" or should they all sit under the same master account? As you can see my knowledge is somehow limited and any help would be welcome. If you can point me in some easy to follow tutorial directly aimed at PPC for small businesses that would be awesome. Many thanks

Hi I have a client who has created multiple GMB listings for his business using the same address, post code and phone number and I am trying to sort it all out. 2 of the listings have 1 review and 1 of them has 13 reviews. Obviously i want to keep the listing that has 13 reviews and delete the other 2. Keeping the listing with 13 reviews means I will have to update the business name in Google my business because it was originally entered wrongly. Will the profile need to be verified again? Will my client be able to keep those reviews or will they be deleted? Thanks

Hi There I work for an international train company which operates in multiple locations across several European countries.
I have been asked to claim our Google my business profiles for each location so we can manage reviews, images etc.. The problem i have is that our physical location (ticket desk, check in area etc..) in each country is in a train station (obviously).  We share the same address and postcode with the train stations ( i have personally phone them to make sure that was the case) My question is, can i claim our business in GMB using the same details as the train stations?
If i can, it is literally  impossible for me to verify each profile through the use of coupon as I can't travel to each destination. I heard i could do bulk verification if we own more that 10 properties but I am not quite sure how to do all of it Any help on both these questions would be greatly appreciated

Hi there I have been contacted by a small business to help them with their <acronym title="Search Engine Optimization">SEO</acronym> effort. 
The business is a children's club offering drama classes, music classes etc... Looking at their online visibility shows they don't even have a Google my business profile which is where i was going to start however, they operate from a local school after hours. The local school already has a GMB profile, obviously with the same address and postcode. Is it possible to set up a GMB for the children's club anyway? Many thanks

A friend of mine runs a B&B and asked me to check his freshly built website to see if it was <acronym title="Search Engine Optimization">SEO</acronym> compliant. 
The B&B is based in France and he's targeting a UK and French audience. To do so, he built content in english and french under the same domain:
https://www.la-besace.fr/ When I run a crawl through screamingfrog only the French content based URLs seem to come up and I am not sure why. Can anyone enlighten me please? To maximise his business local visibility my recommendation would be to build two different websites (1 FR and 1 .co.uk) , build content in the respective language version sites and do all the link building work in respective country sites. Do you think this is the best approach or should he stick with his current solution? Many thanks

Hi there I have been contacted by a health consultant based in London who has recently acquired a health retreat in France. Since she can't commute between the two countries she wants to focus most of her time on promoting the health retreat in France. Her current GMB profile is based on her consultancy practice in London which uses her UK NAP but also points to the retreat's website. She is using the retreat's site to promote her services in the UK as well as the retreat in France. Since she wants to spend most of her time promoting the retreat I feel she should create a GMB specifically for the retreat and have complete different NAPs for both business entities. (could she keep the website for both businesses if she wants too?) Would having a NAP for the retreat located in France make a difference in local search if they are conducted in the google.co.uk? I have done a few geo-located searches for health retreats in specific cities in France and couldn't see any GMB profile come up or snack packs. Any advice would be very useful. Many thanks

Hi everybody I have been asked to help a small dog walking business with their citations. Their GMB profile seems all in order but when i do a quick listing verification using the moz local citation tracker not only the postcode listed under their name is different but it shows inconsistency in the business name too in many directories and shows up a different business all together. This other business is using a different post code. This is a really weird one and I can't quite understand what is hapenning. The business name is Pawesome! Dog Walking Service and the postcode is SW17 7QL I would be very grateful if anyone could help Many thanks

Hi There. I have my very first client who wants me to help with her GMB profile and online visibility in general. 
She rents a space at a chiropractic clinic (she is a one man band so doesn't need much room).
The owner of the chiropractic clinic has a GMB profile and the beauty therapist has hers too but obviously, they both share the same address. Is this going to be an issue since they both run different businesses under different names and both have different phone numbers? They would only have the same address.
I don't want to screw this up so any help would be greatly appreciated.
Thanks

Hi all
I know the use of 0800 numbers and toll-free numbers are a big No when it comes to NAP  but what about mobile phone numbers?
Will google penalise the use of a mobile over the use of a land line? Thanks

Does anyone know if there is a specific radius google uses to display local search results or is it simply based on the number of competitors or industry vertical.
Let's say I am based in covent garden London and I am looking for an indian restaurant. I assume that all results will be very localized as there are plenty of Indian restaurants in convent garden. But If i was looking for, let's say "wooden pipe shop" (i believe there is none in convent garden) what would google display? how far away from my desired location will google be able to extend it's results to?

I have a friend who is a dietician and has the following issue with his business He works in 4 different locations across town- Each location is shared with other practitioners. - he uses the same phone number for each location (free 0800 UK number)- he has legacy google places profiles for some locations with some reviews he'd like to keep and other locations he'd like to delete.He'd like to be present on page 1 of google for terms like dietician in "name of location he works in"I am clearly concerned about his NAP profile since he only has 1 phone number for all locations.The address of each location can clash with other practitioners working there who have already registered a GMB profile using the same addresses although there might be the possibility of using something like "suite x" to differentiate his business in the address.Can anybody advice on how they would approach this one please.Thanks

Hi there I have been asked to help with a business which has multiple locations (5 to be precise). I haven't really worked with a business on that scale before so I am a little bit out of my depth.
I had a look at their business listing in the moz local business listing checker and their profile seems very messy. I can see several of their branches listed, some verified, some not verified. When I look at the listing for each branch in detail they are all incomplete but at different levels (ranges from 17% to 46%). Some have a Facebook page and some haven't, same for google my business etc...
My understanding when it comes to multiple locations is that, in an ideal world,  each branch should have its own google my business page, Facebook page, a Bing places for business page etc...
Can anyone confirm what the best approach is to deal with multilocations businesses and their business listing and/or point me to some online resource that could help me. 
Would I also need to create multiple accounts for listing their business in directories such as Yelp, Yell etc... Thanks so much for all the help I can receive

Hi Everybody Back in december 2015 I came across this article https://gofishdigital.com/google-results-change-location/  explaining how to change location for local search results using the google emulation tool by setting up new coordinates. This was also picked up by mikeblumenthals' blog as being one of the best way of doing this. I tried it at the time and it worked very well. I tried using it last week and again this week but my location no longer seems to update. I have tried it on fifferent computers located in different locations and still it doesn't work. Does anyone know if this feature is no longer available and if not what else they'd recommend to verify local search results. Thanks

Hi Can anyone recommend what they think the best tool is to track local rankings. I want to manage several small businesses' visibility and I am not sure which one is the best. I have been told that "Bright local" and "SEO PowerSuite" are the best in the business. Is that true? or is there something better out there Thanks

I have tried out the SEO moz local tool as I wanted to test how accurate it is and potentially sale it to some of my clients.
I seem to be falling short of the 100% profile completion as the tool can't see I have a page set up for my  business in facebook at https://www.facebook.com/mybusiness.
I have even deleted the page in question and tried to recreate it from scratch following the link from the SEO moz local that that says my facebook profile is incomplete but it' still not working. Has anyone experienced the same issue or am i doing something wrong?

I have scoured the web in order to find a guide that would give me the ideal dimensions for images to populate google my business page... in vain. Google itself is very vague about it as indicated below Format: JPG, PNG, TIFF, BMP Size: Between 10 KB and 5 MB Minimum resolution: 250px tall, 250px wide Does anyone know of a guide with optimum recommendation for each photo (profile, Cover photo, business specific photos...)  or alternatively can recommend the exact size needed. Thanks

Hi there Can someone tell me if the description serves a purpose in the google my business profile since:
a) It is not displayed anywhere as far as i have seen (maps, 3 pack local results, knowledge graph, organic results)
b) It is no longer considered as a ranking factor since it was abused so much Thanks

Hi Everyone. This may be a silly question but I was reviewing the 2014 Local Search Ranking Factors article produce by MOZ:
https://moz.com/local-search-ranking-factors
I am unsure about the reference to "personalisation"  which seems to account for 8.4% of the overall weight. Everything else is pretty clear as there is a quick description and examples for each topic but not for personalisation. Does anyone know what it includes?