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Our account is up for renewal in 10 days, but I want to switch off the auto-renewal. How do I do this? I've tried to resolve the issues we're having with support but am getting nowhere. Was promised an update on Friday but no-one got back to me. These issues have been going on for months. Fed up of paying for something we're no longer getting. I've been recommending Moz for years, but things really seem to have slipped lately. Sorry to air this publicly but my frustration, waiting for replies and not getting what we're paying for are spilling over. A very unhappy paying customer.