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Thanks again for your help! I will give those ideas a go.

I hope to get to the bottom of it, if for nothing else than to learn more!

Cheers.

Thanks again for all your helpful suggestions. Here's an update on this...

Access to GWT and analytics and some more Moz tracking have revealed some server connectivity and crawl errors on the site. So I'm thinking the bots are having trouble accessing the site and hence are penalising... Bing is sill ok strangely!

At this stage there is a hold on resolving this as we are also in the process of developing a new site for this client - so we plan to now just focus on getting this site live and hopefully all the crawl errors etc will be flushed out.

One last question - is a google penalty linked to a domain or the site/files? So if we launch a new site on the same domain, but new server (host), and new files, do you think this will clear any penalties?

Thanks again.

Thank you Devanur. I will look into this.

Glad someone else thinks it is weird!

Thank you for your help and suggestions... I will get access to webmaster tools and see what I can find.

I was looking for more general advice on this issue initially, to see if others had encountered this problem. But happy to share domain if it helps... with the disclaimer as I mentioned above, that there is clearly much more work to be done to get a good rank - but this issues seems to be bigger than on-site optimisation...

www.roofrackworld.com.au

Thanks

I've recently started work on a new clients website and done some preliminary work with on-page optimisation, and there is still plenty of work to be done and issues to resolve. They are ranking ok on Bing, but they are not getting any ranking on Google at all (except paid) - I tried the site:domain.com search and comes up with no results... so this confirms that something is going on with the google search rank!

Can anyone shed light on what can cause this or why this would happen?

My next step is to look at their webmaster tools (haven't had access yet), but if anyone has any tips to resolve this or where to look, that would be great!

Thanks!