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Thanks Ryan for taking your time and writing back.

Thanks for the reminder Keri and I apologize for the tone.

First, if you read all my responses how come you're saying " When you say "it was not our mistake", that is not true in most cases"? You didn't even ask what exactly happened. You didn't even try to understand what the problem is. This is a part of listening(communication) and you did fail on that. You judge just like Google without listening to what I need to say. If you're like this with your clients, good luck to them.

""It wasn't our mistake so I'm not gonna admit it." Really? It requires a lot of humility to resolve this issue. When you say "it was not our mistake", that is not true in most cases. Usually the site owner, or an agent of the site owner (employee, web developer, "SEO", link builder, etc) caused at least some if not most of the manipulative links to be created. If you recently purchased the site then you would want to explain that to Google and provide evidence of your statement. "

You're just judging me without listening what really happened.

Thanks again for your reply.

Thanks for the reply Ryan.

I heard and read exactly the same response from a lot of people in SEO. I respect their experience as well as yours but you guys are so Google-blind.

I have sent several emails to Google through the reconsideration request. I explained clearly what exactly happened and how those links got there, why our unique content all of a sudden spread to all over the web but they didn't even listen to. In these emails, I have included reports for the links that we have been able to remove, and also email responses from the websmasters who don't want to remove the links. There were a lot of proofs on those emails. If I explain situation to 10 different person, I'm 100% confident that 10 will say "this is not our fault." But Google didn't even care.

It wasn't our mistake so I'm not gonna admit it. We are always commited to follow Google Guidelines and we will be but that doesn't solve the issue. We lost almost 80% off all our traffic since 2011 and it's still going down. Imagine how hard this is for an ecommerce store.

Anyways, I was just looking to find some success stories around the same issue but never heard or seen one. So removing links doesn't really work or does it?

Thank you for the reply Ginger. That's a good strategy.

This is exactly what happened to us. We have removed over 600K links so far but still not enough for google. We are out of luck now because we cannot get any more links removed!

Any other advice from the experts?

Thanks again John. There are really good points here.

What would you suggest for the duplicate content? I mean we originally created those pages and mostly our affiliates took those descriptions and even titles. It's little bit out of control who can use our content but don't you think Google should know who the owner of the content is? or any advice to cope with this?

Another point is that it's very hard to create different content for the all products we have. For example some of them are the same cartridges with different colors so the descriptions and titles most of the time are very similar.When we look at the competitors they also have same content issue for the products but their ranking are still good.

In terms of content we actually have a blog (http://goo.gl/i0uXS), article site (http://goo.gl/lGtNl), testimonials and review etc...There are some great sources here and interestingly none of them got affected by the panda update. It was just the main domain.

Thanks

Thank you John for the reply.

Like you said what is good for user should be good for Google too right? The reason there are three ways to navigate on the website is mostly because of our visitor behaviors. Some visitors like to use the selector on the right side versus some of them like to use the top navigation links.

For h2 tags I see your point. It's something relatively easy to fix. But do you think it could be the major reason for our penalty?

Thank you John for the reply.

Like you said what is good for user should be good for Google too right? The reason there are three ways to navigate on the website is mostly because of our visitor behaviors. Some visitors like to use the selector on the right side versus some of them like to use the top navigation links.

For h2 tags I see your point. It's something relatively easy to fix. But do you think it could be the major reason for our penalty?

Thanks again John. There are really good points here.

What would you suggest for the duplicate content? I mean we originally created those pages and mostly our affiliates took those descriptions and even titles. It's little bit out of control who can use our content but don't you think Google should know who the owner of the content is? or any advice to cope with this?

Another point is that it's very hard to create different content for the all products we have. For example some of them are the same cartridges with different colors so the descriptions and titles most of the time are very similar.When we look at the competitors they also have same content issue for the products but their ranking are still good.

In terms of content we actually have a blog (http://goo.gl/i0uXS), article site (http://goo.gl/lGtNl), testimonials and review etc...There are some great sources here and interestingly none of them got affected by the panda update. It was just the main domain.

Thanks

Any other advice from the experts?