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Perfect. This is the answer I was looking for. I'd suggest training your chat support on this.

Thanks.

So then who is responding to me this morning? Someone from the philippines?

That's even more concerning to me.

Ok well I guess i'm just a little confused. If I add keywords to a new report I get the position tracking data right away. If I add them after the campaign has been created apparently I have to wait two weeks? I want the position tracking information NOW  for new keywords added to a campaign and that was my question. The answer was "create a custom report - here's a link." Obviously that's not true.

So now my questions are:

1. How do I get that data?

2. Why would someone tell me to go and create a custom report?

I'll give them the benefit of the doubt for being gone for a few days, but not on the answer.

I've got a lot of clients on SEMRush right now and I couldn't imagine having a problem that was even remotely sophisticated at this point.

I just sent in a chat request, got Eli and asked him how I can get the ranking data for the keywords I put into a campaign now. He sends me a link on how to create a custom report. I went to create a custom report only to realize that the same data pulls into that report as pulls into the ranking report?

Does anyone else get superficial amateur subpar support like this? We are currently trialing the platform and contemplating switching from SEMRush and implementing MOZ reports into our custom built API reports for our clients but so far i'm absolutely appalled with the support on here.

Not only did it take 3 days to get an answer, I didn't even get the answer to my question.

Seems like a bunch of beginners running support?!

Thoughts anyone???

Ok well I guess i'm just a little confused. If I add keywords to a new report I get the position tracking data right away. If I add them after the campaign has been created apparently I have to wait two weeks? I want the position tracking information NOW  for new keywords added to a campaign and that was my question. The answer was "create a custom report - here's a link." Obviously that's not true.

So now my questions are:

1. How do I get that data?

2. Why would someone tell me to go and create a custom report?

I'll give them the benefit of the doubt for being gone for a few days, but not on the answer.

I've got a lot of clients on SEMRush right now and I couldn't imagine having a problem that was even remotely sophisticated at this point.