Welcome to the Q&A Forum

1. No, we don't have any ads set up for our agency but we are admin on all of our clients adwords accounts which is linked into our MCC.

2. No, we didn't create them and are not the primary owner but we are an owner.

3. Yes but we are only searching "happy floors" with no geo location in the search term.

4. Yes, just a link to showcase the site build on our site.

I did notice that when doing another local search for "happy floors" from my home PC I see a local floors retailer and then our client 1,000 miles away.

This has me baffled as the local map pack should just be local results right?

I have seen an issue with GMB that Google Support say is not an issue. I work for an agency and we manage about 50-60 GMB accounts for our clients. Most of our clients are flooring retailers and under our MCC account we also have our agencies listing.

When I was searching for my client on Google using their brand name for example Walmart, I noticed my agency listing shows even though my client is over 1000 miles away. I have used multiple browsers in incognito and multiple devices and still see this so I know its not a personalized result. We also link to this client from our website which is the only thing connecting the dots between my agency and the client.

https://imgur.com/UEqNAyA - screenshot (hiding phone numbers & business names for obvious reasons) showing 2 locations over 1000 miles apart. My first attempt at contacting Google I was informed of ways to get my listing higher which I quickly told them that isn't my issue. I also asked to speak to a SME (subject matter expert) and was told all of them were on lunch, asked for a supervisor and was told they were too on lunch.

Has anyone else experienced this? Any idea why it would show two different companies over 1000 miles apart when searching for a companies name? Did I stumble a way for SEO's to cheat the local map pack?