Signed up Zippykid this afternoon for 1 site to see how well it works out. Already the backend system is 100% better to use that wpengine.

now 12.5 hours and counting for an answer from wpengine...shocking!

Quick update for anyone considering using WP engine

It is such as shame because they have fast servers, polite staff BUT the slowest support of any host I have ever come across. At $105 per month for my package I would expect at least a chat function but 9 hours wait for an urgent ticket is unacceptable. I stayed awake until 3am trying to sort a problem then at 8am there was no update. The night staff actually get back to you quicker than the day staff. Now 12.15pm and no update since 3.30am.

Backend software is the most confusing I have ever come across and migration is near on impossible, so much so that even there support staff wiped my site back to standard wp install and then said "fixed".

Luckily I am on a free trial so I can bail but wasted 2 days now trying to do something that with any other host would take an hour.

They claim to have a phone number but if you can get anyone to answer then you are doing better than me. I am in the UK so I am not going to hold for hours on end to a US number.

Thanks for that really detailed reply. It has given me a lot to think about. Also just seen the mozperk for 4 months free which is great as it will give me a chance to give it a good run out before deciding whether or not to shift my money sites there or not.

Thanks Again

Hi Guys,

I wonder if any of you have used / are using WPengine. I am had thought about using them before and was really impressed by there load speeds. They are pretty expensive though when compared to others.

Now, I already have ok hosting but everything is run through a cdn and S3 for streaming HD Videos. Is it worthwhile shelling out for WP engine (pro) or is it better to just stick with an OK host and cdn.

Opinions are greatly appreciated.

Thanks

Jenson