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I had a moz trial last month. It just ran out and tried to charge my card on the 17th and didn't go through. It retried my card on the 19th and went through. Now, I am able to re-activate my account through Pro, but if I go to Analytics and press "Activate" then nothing happens.

How can I activate my account in Analytics?

Also, how do I get support for Moz? I'm paying $99 a month. Is there any kind of support? I tried looking for a contact form, live chat, phone number.

There is no contact form, no ticket system, no live chat, no phone number. You guys are basically ghosts who are impossible to reach. It must look pretty bad to anyone who views this thread and sees that one of your customers feels the need to post here looking for help because he was unable to find it through any of the standard help channels.

edit

And of course, as I type this, I go into my Moz and it's working... Must have been a temporary outage or something. Still quite frustrating that I'm having to resort to such odd communication channels to attempt to reach someone.

I activated a free trial of Moz about a month ago. On the 17th, it tried to charge my credit card and failed. It tried again on the 19th and succeeded. My account is now active and at the subscriber level.

However, my campaign data is gone! I re-activated the campaign in Pro as instructed, but the data is from back in March. There should be data from the past month.

I tried to re-activate the campaign in the new Analytics, but it won't do anything. I press the Activate button, and nothing happens.

I was hoping to use Moz and get some work done today, but now I am unable to. I was under the impression that, once payment went through, I would be able to access all of my current Campaign data. Instead, the data I'm seeing is only available through Pro, not the new Analytics. Also, the data is from back in March, not recent data.

How can I regain access to my recent Analytics Crawl and other data?

I had a moz trial last month. It just ran out and tried to charge my card on the 17th and didn't go through. It retried my card on the 19th and went through. Now, I am able to re-activate my account through Pro, but if I go to Analytics and press "Activate" then nothing happens.

How can I activate my account in Analytics?

Also, how do I get support for Moz? I'm paying $99 a month. Is there any kind of support? I tried looking for a contact form, live chat, phone number.

There is no contact form, no ticket system, no live chat, no phone number. You guys are basically ghosts who are impossible to reach. It must look pretty bad to anyone who views this thread and sees that one of your customers feels the need to post here looking for help because he was unable to find it through any of the standard help channels.

edit

And of course, as I type this, I go into my Moz and it's working... Must have been a temporary outage or something. Still quite frustrating that I'm having to resort to such odd communication channels to attempt to reach someone.