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I think the spam thing is a real problem. Because the companies been doing it this way for a few months I think I'm may have quite a task ahead of me. I'm hoping that by focussing less on social media and more on SEO I'll be able to draw in a more balanced audience.

Help is very much appreciated. Like I said, I'm the new kid on the block and really want to make a positive impact on the company.

Brilliant, I will get hold of Ben and get your contact details that way.

Thanks again.

Beth

No not yet, but that's a great idea. We've really struggled with comments on our forums recently and I think it is because the information is repetitive and so people don't want to get involved. A survey would be a great way to encourage interaction.

I cannot tell you how helpful this feedback is. As I've just come on board I don't want to push too many changes without having some sort of proof and seeing as you've actually said what I've been thinking I can implement a change in tactics!

At the moment I'm trying to get more content on the site and only tweet about it once. Maybe I'll do it on one account and then comment on the other accounts so that if someone only follows one of the accounts they'll still get to see it but someone in your position won't get bombarded with the same info.

I might be cheeky and find you again for feedback a bit further down the line if you don't mind? Hopefully I'll be able to make some positive changes. It's actually really exciting.

I've also got several accounts for the company I work for. Would it be considered detrimental to be tweeting the same things to each account or should I instead be tweeting different things to each account and then logging into the different company accounts and increasing the interaction between them by retweeting etc. At the moment I've just been doing things how the previous employee did and I'm trying to make changes that will be constructive without undoing all the work they've done.

Sorry, I have lots of questions!

Thanks for the tips! I might drop it down to only doing one tweet each time a new article is posted but this means still posting about 8 times a day. If all the content is original would that be ok?

I've also really been trying to up interaction with other twitter accounts because when I came on board it was very tweetbotesque and I'm trying to undo that image.

Thanks again.

Hi guys. I'm new to all this so bare with me. I've been using hootsuite to send out tweets. Originally the person doing it before me was sending them out every 5 or 10 minutes and repeating quite a bit. I've since reduced it to a tweet every 15 minutes and when there's something new on the site I tend to tweet it out about 3 times a day for the next three days at different times of day to try and make sure nobody sees the same thing too often. Obviously these numbers are significantly less for facebook and even fewer for linkedin.

Am I still repeating myself too often? I'm trying very hard to find a balance between what people see as spamming and making sure that all our followers get a chance to see each new post. Any feedback would be really appreciated.