With my business I had always intended kicking social media into gear much sooner but various other pressures put this back somewhat.
Counselling is quite sensitive for a variety of reasons:-
We want to disassociate ourselves from the masses of non- professional folksy type "advice" that dominates the net,
People, particularly in the UK often do not talk about mental health issues nor would we always want people to if they had not protected their privacy enough.
Key marketing messages such as "get the first class service you deserve" (in UK people are more likely to wait 6 months to be seen by a trainee with no choice of who they see or when they see it than pay for counselling, "there are no quick fixes for mental health and counselling can make a real difference to your life if you invest time, energy and cost into it" (in a market where read this 300 word article to never feel stressed again dominates) and "what help choosing the counsellor who is best suited to you" - are not the sort of thing many people are likely to "like" or share with friends.
At the moment I am looking to focus on LinkedIn (for corporate work), Facebook, Google+ and Twitter. I have a blog which is going to be producing excellent daily content including people's positive experiences of counselling, comprehensive self help tips, counsellor advice etc.
On Google+ and Facebook I am looking to autopublish some of the blog posts and there are probably some other channels I will autopublish to but I do not yet know which to go for. Initially I am going to do little else on Google+ to focus time and energy developing Facebook and Twitter.
I am trying to achieve the following:-
Social Legitimacy - having decent number of engaged fans will make us seem more legitimate in an industry where trust is important (only 14 FB likes so far is not a good start)
Engaging with Potential Content Creators - Reaching out to people who have experienced mental health issues so that this content can be used to provide peer support to others and enable them to see benefits of counselling
Creating relationships with people and organisations where we can cross promote each other's initiatives, potentially co-deliver services in the future (community counselling work etc)
Bring traffic to my site that will potentially convert into counselling clients in several cities in the UK through both people finding
Promote my content more widely than is happening with organic search, reach different audiences, engage with potential customers, generate links to quality content I create
Develop the social infrastructure to be able to leverage it for future goals, whether promoting an article, raising awareness for good mental health initiatives (that may have no financial benefit to the business but will help people) etc.
Sorry this is so long but any comments, ideas, suggested tactics etc would be appreciated.