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you should use only the keywords that are relevant to the page. i would say probably one or two based on the content of the page.

you could but you shouldnt.

keyword stuffing your URL will only make it look like spam.

I've previously used LivePerson. Not difficult to put into the site and pretty easy to use.

If someone's on it during the workday, it'll chime when someone is requesting a chat. If you are offline there are options to forward questions to an email address or alert your mobile phone.

They can also customize their chat window to fit with your site design and layout, etc...

Not sure if it's the best but pretty reasonably priced and easy to use.

I recently read about a phenomenon called "google places purgatory" basically this is when your listings are all active and have no suspension or holds but still you cant seem to see any activity on that listing. This happened to two of my listings.

Many of the suggestions were to delete the "broken" places ad and start over.

Still tracking the result of this.

I'll let you know if i find anything significant.

thanks for the responses! all good things to know.

at what point should I start to worry?

Yup, I mean direct traffic. The referral traffic and traffic from search has stayed at normal levels. Only our direct traffic has dropped.

Our rankings have not fallen.

It is possible that our URLs were modified without proper redirects but I doubt it. The URLs that existed before the changes are the same, the only ones that have changed are the ones we either removed (obsolete categories) or newly created.

What other pieces of information should I provide to give you a better idea?

We recently had a some changes to our site, adding new sub categories, moving products around, etc...

We implemented the changes on Thursday of last week and had a normal day around 800+ visitors. The very next day our # of visitors dropped in half to around 400+ and has stayed that way all weekend.

I thought it might be that some links may have changed but I checked all of the links and they are the same as before with the exception of new pages. I checked to make sure that the google analytics code was still in the code and it is.

I read that it could be DNS propagation timing issue but it's been 3 days and nothing's changed.

I'm fairly certain that we are not being penalized or pandalized by google as our referrals and organic search results have not changed only the amount of direct traffic.

Anyone have any ideas on what to look at or what to do?

I've previously used LivePerson. Not difficult to put into the site and pretty easy to use.

If someone's on it during the workday, it'll chime when someone is requesting a chat. If you are offline there are options to forward questions to an email address or alert your mobile phone.

They can also customize their chat window to fit with your site design and layout, etc...

Not sure if it's the best but pretty reasonably priced and easy to use.